888 Casino - My account under investigation from 27th of January

Dear @faisel,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

my total amount of the disputed payment/s.
$5,898.07

Hi Faisel,

Thank you for raising this case.

Kindly note that we have looked into this and that our Operations Department has already contacted you with an update via your registered email address regarding your case on 4/21/2023. Can you please check your inbox and reply?

Sincerely,
888Team.

Yes, I sent them a credit card copy to verify my account but got no response

my screenshot waiting
support iD : 805104553

Hi Faisel,

We have checked with our colleagues from the Operations department and we were notified that this is now being handled.

They will update you as soon as this is reviewed.

Sincerely,
888Team

Yes, I sent them a credit card again

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

i send him all my information
i still i can't login to my account and unresolved

Hi there Faisel, thanks for reaching out. I appreciate you letting me know about this unpleasant experience. We already received the documents you've sent and currently reviewing with relevant department for resolution.

They will update you as soon as possible.

Sincerely,
888Team

They told me 4 month ago we will will update you as soon as possible still i can't login why taking so much time ???

Hi Faisel,

We're terribly sorry for the inconvenience.

A follow up has been sent to our Operations department.

They will update you as soon as this is reviewed.

Sincerely,
888Team

i don't receive any update until now from 888casino another casino online few minute and you will be full update

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Thanks for letting us know! I can see this has been forwarded to my colleagues from the Support Department and you will get a reply on your registered e-mail address in no time. Have a gr888 day ahead!

Sincerely,
888 Team

from 27th of January until now

The problem is not resolved, I got a message from 888casino saying there is no specific date or time to update your account, I have a VIP account, and I lost a lot of money at 888 casino.
Did you like this response? Of course I didn't like this message from 888casino

Hi Faisel,

Please accept our sincerest apology. We've checked this and I can confirm that your documents have been checked. Please note that this account is in priority for review and you'll be advised as soon as we have an update.

Sincerely,
888 Team

Unfortunately, the issue was not resolved and 888 Casino did not give me a date or day to update my account

Hi Faisel,

We're terribly sorry for the inconvenience. Rest assured we'll do our best to get this sorted as soon as possible.

Thanks for your patience.

Sincerely,
888 Team

update soon 888 Casino did not give me a date or day to update my account so when you update my vip account?????

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi Faisel,

We're very sorry for the inconvenience. We already sent a follow up to our relevant team for your concern. You may expect an email from our relevant team.

Thanks for your patience.

Sincerely,
888 Team

the email said we will update you soon but we don't know the date or time when you will update thats email not help me for my concern from 27th of January until now you not update me why ???

Hi Faisel,

Unfortunately, we don't have a specific time frame for this. We already sent a follow up to our relevant team regarding your concern and we're still waiting for a response. Nothing to worry, this account is in priority for review and you'll be advised as soon as we have an update.

Thanks for your patience.

Sincerely,
888 Team