I had a good run at the Live Roulette table and have an account balance of close to 50,000 Euro. My withdrawal was limited to 30,000 Euro per calendar month which is an option they reserve in their Withdrawal Policy. While I find that alone questionable as they would certainly not stop accepting deposits from me after a certain amount is reached, let it be. I can live with it.
My withdrawal request of the first 30,000 Euro is however pending for 6 days now while their withdrawal policy states that it should be approved within 2 days. They have so far only refunded me my original deposit and informed me 3 days ago that they are “currently completing [their] validation process regarding the associated win result”. On a complaint and request for further information sent yesterday I got no reply.
I did play nothing else than 300 spins of live roulette. What validation can take that long and why would I not be informed accordingly?