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888 Casino does not pay!

UNRESOLVED
Complaint Info
Disputed casino 888 Casino
Reason Verification issues
Posted on May 16, 2014

On November 23, 2013, I requested for my first withdrawal of $120. However, on the same day, Dwane from Operations Department Cassava asked me to provide picture ID, statement with my address, and credit card to verify my identification, which I did on the same day. On November 24, Selvin P. from Operations Department of Cassava stated, "Thank you for uploading your documents via our “Verify ID” feature. I can confirm that we have now received and verified the recently requested documentation. As a result, any restrictions have now been removed from your account, and waiting withdrawal(s) will be process within the normal timeframe." It is stated on their website that withdrawals are paid within 5 business days. However, it's past 5 business days and I still haven't been paid. I even sent an email to them regarding the issue on November 29th but yet to receive an e-mail. This is disappointing!

Posted on December 3, 2013

We have reviewed your account.

We see that your cashout was processed after the 3 day awaiting period.

This is in accordance with our withdrawal policy, which you can read on our website.

The cashout was processed on the 26th November.

It will show in your bank 4 - 7 days after this date, due to the time it takes for international wire transfers to be completed.

Thanks,

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