I recently opened an account with 888 and on Saturday won £3020 which I then withdrew, on Sunday I received an email asking for my passport for verification, I sent this to the operations team expecting a fast response, however on Monday my account was restricted for verification so again I uploaded the passport onto there, on Tuesday I received an email confirming my withdrawal of £60! I contacted the casino asking why it was only £60 when it should be £3020 and was told i need to wait for my account to be verified. They say it takes up to 72 hours for documents to be verified it has now been 4 days and I’ve received no response, my account is still restricted and they are still holding on to my money. I’ve never experienced this much hassle to withdraw or verify my account with any casino and am deeply concerned in regards to my winnings as I feel they are purposely delaying the process.
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