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888 Casino - Could not withdraw my funds

RESOLVED
Complaint Info
Disputed casino 888 Casino
Reason Refund declined
Amount $ 3162
drsomeone Saudi Arabia
Posted on September 14, 2021

I had multiple successful withdrawal from 888casino in past and it was smoothly processed without delay. But now I tried to withdraw $3,162.82 but it was declined as they asked to call them, o call them but no respond at all and referred me to voice message.

Please need investigation from 888sport team about this issue

Thank you

Posted on September 14, 2021

Sorry to hear about the issues encountered.

The delayed withdrawal might be related with pending verifications required on your account. Kindly note that it is not standard procedure for us to request a call from you. We will always try to contact you via e-mail and then phone. If no response is received, we then recommend you call us back on our toll free numbers to discuss the eventual restrictions delaying your withdrawal. Please note that our agents can take your call seven days a week, from 07:00 to 22:00 GMT (08:00 to 23:00 UK time). In this timeframe you will not be redirected to a voice mail, but, in the rare occasion that all of our agents are already engaged in a conversation at the time, you will be kindly asked to hold, for at most 2 minutes.

Our e-mail response time is less than 24 hours, so please contact us at suppor­[email protected]­88c­asi­no.com and our agents will gladly assist with your account verification and your withdrawal processing. Thank you for your cooperation in this matter.

AskGamblers
Posted on September 18, 2021

Dear @drsomeone,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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