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888 Casino compaint

UNRESOLVED
posted on August 20, 2013.

Dear 888,

I recently joined your mobile app and created an account, depositing sufficient funds in the process. When verifyin my email, I noticed the additional ID section. I attached a full UK driving licence for this process, *assuming* this to be enough. However, when I tried to access my account, it was blocked. weird. So i check my email to learn that you did not accept a full UK driving licence. Ok then. So i sent a full UK passport bearing my full name, and photographic ID. I then receive an email

"After careful consideration it has been decided that I am unable to accept your documents for verification purposes. As such, your account has been permanently blocked from further use.

Please refrain from opening further accounts with sites owned and/or operated by Cassava Enterprises (Gibraltar) Ltd. Any new account shall be immediately blocked and the deposits not refunded"

Not only have you refused a full UK driving licence and a passport, you then block my account from any future use.

I either want my account reinstated or a I want my credit refunded immediately. Incompetenance of this scale should be a fire-able offence (Tamara A is the staff memeber in question)

Please rectify.

posted on August 21, 2013.

Hi

your case has been escalated to a supervisor, and we do believe we will be able to resolve this for you, and he will hear from us directly shortly.

Thanks.