Hey!
2019-01-15 i opened a account at 888Casino.
Later that day i did a withdraw of 12500 sek (around 1250 euros).
Total deposits 9500 sek (around 950 euros)
I talked to the chat and ask if i was verified, they told me i was because i had opened the account thru Bank ID.
They told me that i could make withdraws.
A couple of hours later i try to log in and check the status for the withdraw.
But they had closed my account. I got a mail that said they have closed my account aswell but with no explanation.
I wrote them an email the same day, (2019-01-15) and asked why they have closed the account and where my money was.
I have not got any email or information since then. Now it has gone 3 days and they are quiet like a mouse.
The livechat only works when you are logged in so i can't go that way either.
I want to hear from them about why the account is closed and where my money is.
sincerely,
worried and confused Customer
