Ag Awards

888 Casino - Closed an account and did not pay a win

Complaint Info
Disputed casino 888 Casino
Reason Account closure
Amount $ 7000
7Buff7 Canada
Posted on January 9, 2020

Good afternoon. I had such a situation. They blocked the account without explanation. In addition, my account was successfully verified and before that I successfully withdrawn my first win. After my win, I tried again to withdraw it to my account, but the casino not only rejected the withdrawal the winnings, but also blocked my account. Then they requested more documents that I sent them another 3rd day but still haven’t received an answer. My winnings were 7,000 cad. I’ll help you find out why they didn’t pay me the winnings and blocked my account.Please help me find out why they didn’t pay...

Posted on January 9, 2020

Thank you for bringing this matter to our attention.

Review of your account shows that on the day your account was disabled, the Operations department sent you an email with the notification, and included the information of what was needed from your end to lift the restrictions. This was successfully completed and a confirmation email was sent to you today, January 9th.

As you mentioned, your ID was verified previously. Kindly note that it was not the cause of the restrictions on your account.

Regarding the withdrawal of the winnings, please note that all the requests were released and the closure of your account did not delay the payments. You should have received all but the last payment which was released on January 3; it could take between 4-7 business days for you to see the credit in your bank account.

We remain available if you have any other questions.


888 Team

Posted on January 9, 2020

Dear @7Buff7,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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