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888 Casino - Closed Account & No Winnings Received

REJECTED
Complaint Info
Disputed casino 888 Casino
Reason Account closure
Amount £ 100
Posted on April 19, 2021

I placed £100 online bet on the team to win the Super Bowl I placed the bet on the Tampa Bay Buccaneers. I looked up my account to see my winnings but 888 had closed my account. Please could you help me retrieve my funds please. I do not know why 888 closed my account I wasn’t informed until I queried why I couldn’t access the funds in my account and I cannot access my funds. I was informed by 888 by email that they had closed my account and I cannot access my winnings therefore I believe there must be regulations allowing this gambling site 888 to do this. I should be able to access the funds in my account and have access to my winnings.

Posted on April 20, 2021

HI
Happy to review and assist where possible. Can I get the username please. thks much

AskGamblers
Posted on April 20, 2021

Dear 888 Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on April 22, 2021

HI - I am sorry with the details sent we are unable to find an active account matching any bets claimed above - Please login to your account - go tot he My Account section and Provide the Support ID. thks much

AskGamblers
Posted on April 22, 2021

Dear @donnaenglish,

Please let us know if there are any updates regarding your ongoing complaint.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

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