Ag Awards

888 Casino - Casino taking forever to verify my account, cannot withdraw

Complaint Info
Disputed casino 888 Casino
Reason Verification issues
Posted on August 26, 2019

Hi everyone,

I recently joined, made my own profile and added my personal credit card information onto their website so I could start playing some of their games online.

Depositing money into my account is, as expected, extremely easy and fast. No issues there whatsoever.

The issue I'm having is getting verified so that I could withdraw the balance I have in my account.

888casino states that their verification process usually takes up to 72 hours. I sent them my personal information for the verification process on 18/08/2019. It's now 24/08/2019, I've sent emails asking why it is taking forever to get verified, and I have not received any response whatsoever. I am still not verified after a full week of patiently waiting.

As it stands right now, they've taken a bunch of my personal information and have not made contact with me ever since. This is not what I was expecting from such a big and renowned website.

Posted on August 29, 2019

Thank you for bringing this matter to our attention.

We are happy to see that your account is now verified and all payments were released as well. It will take between 4-7 business days for the funds to reflect in your bank account.

Congratulations on your winnings!

Please accept our apologies for the delay and any inconvenience caused.

We remain available if you have any other queries.

888 Team

Posted on September 2, 2019

Dear @aircanada1515,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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