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888 Casino - Cancelled deposits not returned in full

UNRESOLVED
Complaint Info
Disputed casino 888 Casino
Reason Double charge/Refund
Amount £ 550
38084013 United Kingdom Message
Posted on January 18, 2021

Hi

I have made some deposit on 16/12/2020 at 888 casino. But they were cancelled and i got £1300 refund but the total amount was £1850. I have talked to them about this and they required me to send my bank statement as a proof. I did exactly what they say and sent it on 4/1/2021. They said they will reply me in 2 days after 2 days i did not get anything and i came back to ask, they told me to wait 2 more days. Just like that i come back every 2 days they dont do anything for me and keep making me wait for no reason. That has been a month since I deposited and it still hasn't been resolved.

38084013 United Kingdom Message
Posted on January 19, 2021

I just got a response after 14 days but it did not work at all. They did not say anything about my query and told me to contact them again enclosing the detail of my query. I have forwarded my email one more time to them and still waiting for the response.

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