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888 Casino - Appalling level of support

RESOLVED
Complaint Info
Disputed casino 888 Casino
Reason Bonus not given
Amount £ 50
Posted on February 14, 2020

I am completely disgusted with the lack of any sort of response from 888 casino since my first initial query to the support team.

Firstly i find it outrageous that the only way to make any sort of contact is via the support form online, even though they say they offer support 24/7.

I was brand new to the site and what attracted me was the 100% deposit match in a first deposit. After making my first deposit and following that link i was shocked to see this hadn’t been credited. I initially submitted a query online to the support depart but after not receiving and update after 24 hours (like they say) i then made a call. After making a call to the one number on the site and for waiting 20 mins i was told this is an operational matter and to send them an email. Which i of course did, however yet again I received an automated reapnse saying they had received my email and the matter will be addressed with 72 hours bare in mind id already waited 24hours

We are now approaching day 7 and after me chasing operations i still have yet to receive any sort of response and or my bonus. We are talking only £50 im sure there are much bigger problems than mine but this is principal now and quite honestly getting ridiculous.

Please help as I don’t no where to turn now!

Posted on February 17, 2020

Thank you for bringing this matter to our attention.

We can see that the Operations department contacted you on the 15th and provided you with an update regarding your query.

We remain available if you have any other questions.

Sincerely,

888 Team

Posted on February 17, 2020

Yea i did receive a response but it was completely unsatisfactory and i have since replied and awaiting an outcome.

I just can’t believe how unreasonable you are being for such a big company over such a little amount and causing me the stress you have.

Posted on February 17, 2020

We are really sorry to hear about your dissatisfaction.

We can confirm that your last email was received; the Operations team will be replying to it as they are handling your case.

Sincerely,

888 Team

Posted on February 18, 2020

Understood however i am still waiting for another update ... 48 hours now.

My responses from this site are quicker than what I actually get from your operations and support team!

Posted on February 20, 2020

We would like to let you know that the matter is still under review. We are following up on your behalf.

Thank you for your patience and understanding.

Sincerely,

888 Team

Posted on February 21, 2020

We can see that the Operations team has provided you with an update.

We remain available if you require any further assistance.

Sincerely,

888 Team

AskGamblers
Posted on February 25, 2020

Dear @Arranlr,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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