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888 Casino - Account withdrawal blocked

RESOLVED
Complaint Info
Disputed casino 888 Casino
Reason Account closure
Amount £ 1150
Posted on May 10, 2021

My name is Carlos < surname removed > this online casino has close my account because they were concerned about my spending and they had blocked my last 5 withdrawal made on 1/05/2021 of a total of £1150. They also have removed my email address so I cant contact them. I have prove and screenshots about all this matter I just don't know how to attach them here. I don't mind about the account that they have close without my consent but I want to get my money back. Please contact me for prove as I don't know how to attach here the screenshots I have.

Posted on May 10, 2021

Hi - I am sorry for any concerns. I have reviewed and can confirm all Cashouts were released today and will hit your Visa with in max 5 business days. ending in 7178.
thks much

Posted on May 10, 2021

I have checked the cashouts had not been processed I got a screenshoot taken just now

Posted on May 10, 2021

I had received a phone call from 888 casino stating that money has been released to my account. Now I will wait up to 5 days to reach my account. If the money does reach by Friday everything will be fine. If not I will have to take another step about this issue.

Posted on May 10, 2021

I am glad - I am sure will be no issues just like previous withdrawals.
thks much

AskGamblers
Posted on May 11, 2021

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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