Account got randomly disabled after winning on slots and blackjack. Did a first withdrawal that got approved but account was disabled right after I got my money with 10.9k left on the account. Chat support tells me they have no information to provide to me and no access to any kind of information as to why the account is disabled.
They aren't investigating anything or replying to any of my emails, it's been 2 weeks and this is the second time they did this to me in 3 months. (proof attached)
They did it the first time in August by randomly disabling my account like they just did now after I won and requested a withdrawal.
Then they unlocked my account after weeks telling me ' we hope the time you've locked off your account gave you the time to reflect on your gambling activities'. It was super random. I never had or displayed any gambling issues, I even responded to a mail from their responsible gambling department months ago that I was comfortable playing, sent them proof of income and everything was verified by them and confirmed (proof attached).
They seem to use that excuse to lock my funds after I request a withdrawal and disqualify me from the bonus that I win a (proof attached).
This time I have 10.9k US that I won on the account that is locked with not a single email or communication sent from them and it's been weeks.
(13 years with them, documents/income verified multiple times, proof attached).
I would truly appreciate it if you accept my complaint and help me get this matter resolved.
