I am filing this complaint regarding the extremely unreasonable and unacceptable handling of my 7,000 CAD withdrawal by 888casino Ontario.
My account had already been fully verified before this withdrawal request was ever made. Despite that, for nearly two months I have been trapped in an endless cycle of repeated document requests, delays, and meaningless template responses while my funds continue to be withheld.
During this entire process:
I contacted support more than 30 times through email and live chat
I repeatedly submitted every document and every piece of information requested
I complied multiple times with additional CCS2800 verification requests
I received almost nothing except scripted copy-paste apologies for the delay
My direct questions were consistently ignored
No one explained why the withdrawal was being delayed
No realistic timeframe was ever provided
Support continuously avoided addressing the actual issues raised and instead recycled generic responses
The most frustrating part is that the same documents and information have effectively been requested again and again despite my account already being verified and despite my full cooperation throughout the entire process.
After nearly two months, there is still no resolution, no accountability, and no meaningful communication from 888casino.
At this stage, this no longer resembles a normal verification process. It appears to be an unnecessarily prolonged and obstructive delay process where a verified customer is repeatedly forced to resubmit information while being given no transparency whatsoever.
Most recently, after once again submitting all the requested documents, I heard absolutely nothing back for over a week.
It should not require more than 30 contacts, repeated document submissions, and nearly two months of chasing support simply to receive a withdrawal from an already verified account.
I am requesting immediate release and processing of my 7,000 CAD withdrawal, written confirmation that all verification requirements have finally been satisfied, a proper explanation for the repeated delays and repetitive document requests, and an end to the continuous scripted responses and unnecessary obstruction of this withdrawal
I have preserved all emails, screenshots, live chat transcripts, and proof of every document submission made throughout this process and am fully prepared to continue escalating this matter through all available regulatory, mediation, and consumer protection channels if this situation is not resolved immediately.
