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888 Casino - 30 days into verification and still going

UNRESOLVED

Complaint Info

Disputed casino

888 Casino
Posted on June 7, 2024

My account has been locked since May 6th due to verification. I have sent all my document to regarding my ID. On May 10th my ID verification vas completed, yet my account is still restricted. 8 days later, i received an email asking for picture of my credit card. It asked photos and credit card statement for 2 differents credit card. One that i used on a daily basis and another that I only used when I travel. I have sent every document for the first credit card. But the second one is a prepaid and virtual card, so i do not have a physical neither do i have a credit card statement. Also, I do not recall using that card on that site. However, I try 3 times to reach out to an agent and explain that i do not have the requested document for the second credit card, but I still have no answer from the operation teams. 888Casino promote on their website a verifcation under 72 hours, feels more like 72 days rather than 72 hours.

AskGamblers
Posted on June 10, 2024

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

888 Casino Complaints

  • 310 of 341 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 8,136 USD avg amount

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