888 Casino - Account Temporarily Disabled for No Reason

Leeds1984 Ireland
posted on December 25, 2016.

Hi There,

I am very concerned that I have been scammed by 888. I have been a customer of theirs for a few months, I have already sent in and verified my identification and address proof and have made withdrawals and deposits with no issue right up until last week.

I played yesterday and today for a number of hours, then suddenly my account was "temporarily disabled". I have over 2.5K cash in the account that I now cannot access. How can they do this without communication with me. I have done nothing wrong. I contacted their helpline and was told to send an email, tried their live chat and was told the same. After reading other users issues i am now very concerned, can anyone help?

posted on December 28, 2016.

Hi LEEDS1984,
Your account was temporarily blocked due to routine security checks and was since re-opened on 26th December, which you were notified about. Sincere apologies for any inconvenience caused - enjoy the casino and have a gr888 day!

888casino team

posted on January 5, 2017.

Dear @Leeds1984,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.