Complaint #1 50 Crowns Casino

50 Crowns delaying payment

By Black J.

3 years ago

Message on forum

50crowns Casino has been delaying my payment of 236NZD to Skrill.

I did not take any bonus and wagered my funds 3 times.

They usually process withdrawals in under 6 hours but now it's been more than 30 hours and I still haven't received my funds to Skrill.

I am a verified member and my previous withdrawal was processed in under 6 hours.

Disputed Casino 50 Crowns Casino

Reason Delayed payment

Amount $236

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

50 Crowns Casino

• Representative

3 years ago

Hello there, BLACKJAX!

Thank you for pointing that out.

We are glad to hear about your winnings, and hope that lady luck will lead you to even better winnings with us.

Please, take into account that all withdrawals are processed on a first come first served basis. We try to do everything as fast as possible, but our finance department checks every cashout in order to prevent fraud. So it takes some time. Each case is different, and unfortunately, we can not provide with exact time. However, we are more thank just happy to hear that you have already received your winnings.

We wish you all the best!

Kind regards,
50Crowns team

Blackjax

• India • 349 reviews

3 years ago

I have received my money just now. Please close my complaint.

50 Crowns Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $2,564

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

50 Crowns Casino Complaints

See all complaints for this casino

Waiting for my 4000 EUR

This is a rubbish casino. I don't know why you would recommend it! You can't take the money you win here because they will tactfully mess with your mentality! You will think that you can't take the money away anyway, but in the end you will lose it completely! I don't think this company needs a finance department. Anyway, I think no one has successfully withdrawn money! It has been more than two working days since I withdrew the money and it hasn't arrived yet. When I asked them when I could confirm it, the VIP manager will tell you that it is a finance matter and he doesn't know either! It takes a long time for them to manually transfer money, so you need to wait patiently! I'm wondering if you are learning Arabic numerals in two days? Is it because you don't know the numbers that you can't pay?

Resolved

€4,000

Delay in Withdrawal and no proper updates

Withdrawals have been pending for over 30 hours and counting. Status only shows as pending.

Account is fully verified and I was told to process my withdrawals which would be given priority, following a huge mistake already made by the casino towards me. Might I add my VIP manager excused himself about the mistake, advised finance department twice to give priority following this mishap and still am without my money.

Following that, you can only speak to the VIP Manager, which following quite a few emails, all turn out having the same answer that this depends on the finance team.

The frustration is obviously growing, both in the Finance manager and obviously much more on myself. It's insane that a withdrawal is pending for over almost 36 hours, when others would have already paid out.

Casino knows the type of deposits I made, and this experience obviously leads to disappointment and loss of loyal clients.

This needs to be treated ASAP.

Ps: Adding once again that the VIP manager no matter how many times and the tone in my emails, always replied to me in a very timely manner - however at this stage, have no other option than to submit the complaint following all the let-downs delivered by this Casino.

Resolved

€5,000

Withdrawal pending for over 24 hours

Hi I signed up for 50 crowns casino and I successfully verified my account and got 20 spins for verification of my phone and email . After carefully reading the bonus terms and the terms and conditions of the casino I found that I followed all the rules but yet my withdrawal has been pending for over 24 hours. This is insane and unfair

Resolved

$700