Complaint #78 4raBet Casino

Withdrawal section shows paid out money not received in my bank account

By Yash C.

2 months ago

Withdrawal section shows paid out money not received in my bank Account it has already been more than 10 days now I want my money Here’s my bank statement that I already submitted multiple times i want an genuine update on money where is my money stuck? I have been getting same generic replies with no update and resolution till now please tell them to release my funds now .

Disputed Casino 4raBet Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

1 month ago

Dear @ychittori,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

4raBet Casino

• Representative

1 month ago

Dear Yash C.,

We sincerely apologize for the delay in receiving your withdrawal and fully understand how concerning it can be when the funds have not yet reached your bank account.

After reviewing your case, we can confirm that withdrawal SUP-1564464 (token: WfISIM2NfePwy19LV1P4EYts1bXW1myA) was successfully processed and paid out from our side. Since the funds have not yet been reflected in your account, the transaction is currently undergoing an additional verification with the payment provider.

The bank statement you submitted has already been forwarded to the provider and is being used as part of the ongoing investigation. At this stage, the remaining verification procedures are being carried out by the payment provider, who is checking the transaction together with the relevant banking records to determine why the transfer has not yet reached your account.

Please be assured that your case remains open and is being actively monitored by our Finance team. Although the final verification is currently outside of our direct control, we continue to follow up with the payment provider and will notify you immediately once we receive any updates or the final outcome of the investigation.

We sincerely appreciate your patience and cooperation throughout this process. Please rest assured that your funds are safe while the verification is being completed.

AskGamblers

• Support Team

1 month ago

Dear @ychittori,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

4raBet Casino

• Representative

1 month ago

Dear Yash C.,

We understand your concern regarding withdrawal SUP-1564464 (token: WfISIM2NfePwy19LV1P4EYts1bXW1myA) and sincerely apologize for the delay in receiving your funds.

We would like to inform you that the withdrawal has already been successfully processed and paid out from our side. The bank statement you provided has been forwarded to the payment provider for an additional review, and the remaining verification procedures are currently being carried out on their side.

At this stage, we kindly ask for your patience while the payment provider completes the necessary checks. Please rest assured that your case remains under active review, and our team is closely monitoring its progress. As soon as we receive any updates or the final verification result, we will inform you immediately.

4raBet Casino Complaint Stats

Resolved 40 / 41

Avg. Amount $241

Avg. Complaint Duration 19 days

Avg. Response Time 3 days

COMPLAINT REFERRED BY AGCCS PARTNER Time2play (84)

4raBet Casino Complaints

See all complaints for this casino

On August 21-2026 I made a deposit of ₹9,999.51 through the payment method

I am submitting this complaint regarding a delayed deposit of ₹9,999.51 made to my 4Rabet account.

On August 21-2026, I made a deposit of ₹9,999.51 through the payment method provided by 4Rabet. The amount was successfully debited from my bank account, and the transaction shows that the funds were successfully transferred to the beneficiary/payment recipient.

However, the deposit was not credited to my 4Rabet account.

I contacted 4Rabet support and provided the transaction details and proof of payment. Instead of crediting the deposit, 4Rabet informed me that the payment had failed and advised me to contact my bank/payment provider.

I subsequently checked the transaction with my bank. According to the transaction information available to me, the amount was successfully debited and the payment was not reversed.

4Rabet later stated that a refund would be processed and that I would need to wait for the refund. However, I have not received the funds, and I have not been provided with a satisfactory transaction-specific explanation showing where the money is currently held or why the payment is being treated as failed.

Transaction details:

* Casino: 4Rabet
* Deposit amount: ₹9,999.51
* Transaction/reference number: 659919219447
* Issue: Deposit not credited despite successful debit
* Current status: Unresolved
* Requested resolution: Either credit the ₹9,999.51 deposit to my 4Rabet account or return the full amount to my original payment source.

I have screenshots and transaction evidence showing the payment details and can provide them for verification.

I am requesting AskGamblers’ assistance in obtaining a proper resolution from 4Rabet and clarification regarding the status of my funds. I would appreciate it if 4Rabet could provide a clear explanation rather than repeated generic responses and resolve the matter by either crediting the deposit or issuing the promised refund.

69h left

₹10,000

Amount deposited not credited

FORMAL COMPLAINT URGENT ESCALATION

I am submitting a formal complaint regarding my pending deposits with 4Rabet.

My total outstanding amount is 23999.36 and the payments have remained unresolved for more than 11 days.

TRANSACTION 1
SUP-1755524
Amount 15000
UTR 940339649081
Status Unresolved and under payment provider verification

TRANSACTION 2
SUP-1766558
Amount 7499.36
UTR 254131753372
Status Payment provider states that the deposit was not received and the funds may be returned

TRANSACTION 3
Amount 1500
UTR 012841754157
Status Payment remains stuck and uncredited

TOTAL OUTSTANDING 23999.36

I have already provided the required transaction details bank statement screenshots and video for verification.

I have received multiple contradictory responses and changing statuses regarding these transactions. I was previously informed that the payments were processed or credited in the backend and later informed that the funds were not received.

After more than 11 days I do not accept another generic response such as please wait processing is in progress finance team is checking or another estimated timeframe.

I require a transaction level investigation for all three payments.

For each UTR please provide:

1 Current exact payment provider status
2 Confirmation whether the funds were received
3 Current location or status of the funds
4 Settlement status
5 Rejection or return status if applicable
6 Refund or reversal reference if applicable
7 Exact settlement refund or reversal date and time
8 Payment provider escalation reference
9 Verifiable transaction evidence
10 Confirmation that the cases will remain open until the money is actually credited or refunded

FINAL RESOLUTION REQUIRED

For every affected transaction I require either:

ACTUAL CREDIT TO MY 4RABET ACCOUNT WITH TRANSACTION PROOF

OR

ACTUAL REFUND TO MY ORIGINAL PAYMENT ACCOUNT WITH VERIFIED REFUND REFERENCE

I have already provided all necessary cooperation and documentation.

Please escalate all three transactions to the senior finance and payment provider team immediately.

I need my total outstanding amount of 23999.36 traced and recovered.

I do not want another generic response or another changing timeframe.

Please provide the actual transaction status and verified evidence for all three UTRs.

Do not close any case until the corresponding funds are actually credited or refunded and I personally confirm receipt.

91h left

₹23,999

Unable to withdraw or login to my account

Hello, Dear 4rabet & Askgamblers ,
My registered email and username with 4rabet casino is [email protected] , UUID - b8753d7c-8c88-423b-80e3-2f66acbc2f42
I was using my 4rabet account since from a long time and then all of a sudden I am unable to login to my account without any notice and I also completed my kyc verification,and I can also assure you that all other verifications will also get completed and I have a current account balance of more then 30,000 INR in my 4rabet casino account currently.
I have contacted 4rabet Live support several times almost but their customer support staff seems to be either offline as they respond back with same bot automated response everytime I contact them and ask them to help me with my login & withdrawal concern & most of the times they don't respond back to my concern about not being able to login and withdraw my balance funds.
I would kindly request Askgamblers to take serious actions against this 4rabet Casino site for not providing support to its customer.
Kindly investigate fairly and help me resolve my query with 4rabet.

85h left

₹30,000

KYC Approved But Account Blocked And Withdrawal Refused

# KYC Approved but Account Blocked and ₹9,080 Withdrawal Refused

My 4RABET account was permanently blocked even though my KYC verification had already been successfully completed and approved.

**Account UUID:** 969810fe-251a-4c1b-9462-6b0c88161123

I received an official email from 4RABET stating:

**“KYC Verification Successful”** and: **“Your identity has been successfully verified.”**

The same email also stated that I had access to **“Smooth & fast withdrawals”** and **“Full access to all 4RABET features.”**

After this KYC approval, I deposited ₹3,000 into my account and my balance subsequently reached ₹9,080.

My account was then blocked.

Initially, 4RABET told me that my account was permanently blocked due to **“incomplete verification.”**

After I provided evidence of their KYC approval email and asked them to identify the exact incomplete verification step, their explanation changed to **“violation of the platform rules and Terms of Service.”**

When I repeatedly asked them to identify the exact violation and applicable Terms & Conditions clause, they subsequently changed the wording again to **“policy violations.”**

Despite several requests, they have not told me:

What exact rule I allegedly violated;
What specific conduct or transaction constituted the violation;
Which exact Terms & Conditions clause applies;
Why my previously approved KYC is now being treated as incomplete;
Or why my ₹9,080 balance is being withheld.

They are now stating that the account is permanently suspended and that no withdrawal is possible.

I am attaching my KYC approval email and screenshots of the complete conversation with 4RABET showing their changing explanations.

I am requesting AskGamblers to review this dispute and assist me in obtaining a specific explanation from 4RABET and, if there is no valid basis for withholding the funds, the release of my **₹9,080 balance**.

I have preserved all relevant evidence, including the KYC approval email, deposit/balance evidence and the complete support conversation.

64h left

₹9,080

Withdrawal not going through

I am trying to withdraw my funds but the system automatically closes the request after sometime without any reason.

I tried to reach their support but there is no response. Also I am unable get any mail notifications from the casino, nor am I able to get any otp etc. In spite of my email being verified.

Resolved

4ra Bet Casino - 25000 INR Withdrawal marked paid out but not received

I am raising this complaint regarding a ₹25,000 withdrawal that has not reached my bank account even though 4rabet shows its status as “Paid out.”

I made the disputed withdrawal on 09 August 2026 at 21:53:28.

Amount: ₹25,000
Withdrawal Token: 2tTHGq5ydSDiv7Rtzi7Y7RwqpgJaN9nl
Case ID: SUP-1725864
UUID: 5b89975a-a0e7-4c7d-8cd9-e25ce8774cbd

There is one important point that I want to make very clear. I made TWO separate withdrawals of ₹25,000 each within a few hours.

The first withdrawal was made on 09 August 2026 at 21:53:28. This is the disputed transaction mentioned above, and I have NOT received this ₹25,000.

I made another separate ₹25,000 withdrawal on 10 August 2026 at 01:14:30. That second withdrawal was successfully credited to my bank account. Both withdrawals are shown as “Paid out” on 4rabet, but only the second withdrawal reached my bank account.

I am attaching a screenshot of my 4rabet payment history showing both ₹25,000 withdrawals, their separate dates, times and tokens. This complaint relates ONLY to the first withdrawal dated 09 August 2026 at 21:53:28.

I have contacted 4rabet support almost every day regarding the missing withdrawal. They asked me to provide my bank statement, which I submitted. When an official statement containing the IFSC code was required, I personally visited my bank and obtained it and submitted it to 4rabet.

For several days, support repeatedly told me that my statement had been forwarded to their Finance Team/payment provider for verification and that they were waiting for a response. I was also told that the withdrawal had been processed from their side and that my money was safe.

However, after waiting for many days, I was again asked to provide an updated bank statement covering the period from the withdrawal date up to the present date. I have still not received a clear explanation about what happened to this specific ₹25,000 payment.

I am not making a general accusation against the platform. I only want this specific withdrawal to be traced properly and a clear resolution provided. If the payment was genuinely sent, I request that the operator/payment provider provide the relevant transaction/reference details that can establish where this specific ₹25,000 payment was sent.

I request AskGamblers to assist in resolving this case and determining why the first ₹25,000 withdrawal marked as “Paid out” has not reached my bank account.

Resolved

₹25,000

Withdrawal marked as paid but money not received

Dear AskGamblers Team,

I am raising this complaint against 4raBet regarding a missing withdrawal payout.

On the 4raBet platform, my withdrawal status is showing as processed / "Payout, " but the funds have NOT been credited to my bank account yet.

Key Details:

1. Account KYC Status: Fully verified.

2. Bonus: No bonus was active; all winnings were from real money.

3. Withdrawal History: I have successfully withdrawn funds previously.

4. Issue: The casino shows the payout as completed, but no money has arrived in my bank account. The support team has not provided a valid UTR / transaction reference number to track the payment.

I request that AskGamblers kindly mediate and urge 4raBet to either share the valid UTR reference number or release my funds immediately.

Thank you.

Resolved

₹19,000

Delayed 50000 INR payout under support ticket SUP1673437

Dear AskGamblers,

I am writing to formally request your urgent assistance regarding a severely delayed withdrawal issue with 4rabet Casino, as I am facing technical difficulties submitting a complaint directly through your web portal. Below are my account details:

Player UUID: 2fa89821-0533-46b9-a700-edc9e08f970b

Registered Email: <removed>

Disputed Amount: ₹50,000

Official Support Ticket ID: SUP-1673437

On 25th July 2026, I requested a withdrawal of ₹50,000.

The casino instantly updated my dashboard status to "Paid Out". However, it has been over 16 days, and no funds have been credited to my bank account.

When I requested the mandatory 12-digit UTR (Unique Transaction Reference) or RRN number as financial proof of the transfer, the casino's support team repeatedly failed to provide it. Instead, they have been using stalling tactics.

Initially, they blamed "external payment providers," and recently, a customer support manager named Lior sent me a generic automated response stating they are "thoroughly reviewing" the case. I have kept the Curaçao Gaming Authority ([email protected]) in copy on all previous emails, but 4raBet continues to ignore regulations and withhold my money without any valid proof of payment.

16 days have passed without any resolution.

I kindly request that your platform officially log this dispute against Ticket ID SUP-1673437, intervene with 4raBet management, and help me recover my funds.

8h left

₹50,000

2000 INR deposit not credited yet

Greetings,

I deposited 2000 INR in 28th of July 2026 and time was around 9:37 am.

It got deducted from my bank balance but not credited to my game balance.

I waited like 24hrs and then mailed them they said please keep patience we are working on it and forwarded your case to highest priority.

I kept emailing them like daily but got same response. Today it's been more than 11 days and I'm still getting the same emails to wait.

This isn't fair to wait that long even they are not giving me information for how long to wait. Always bots reply and it's frustrating.

Please help me get my money back as a refund or to my game balance. I will be grateful to you.

Thank you

Resolved

₹2,000

Rs 50000 withdrawal showing paid out but funds not received in bank

Hi Team,

Please help me with the resolution. I have initiated the withdrawal of ₹50000 from my 4rabet account wallet, which is showing as paid out but funds have not been received in my bank account.

I have shared my bank Statement with 4rabet team and it's been 4 days no proper response from 4rabet.

Token number: 0a0MJA70gXItdtQvzbwY42Ha17Y2vl9b

Date : 31st July 2026 12.17 PM (IST)

Amount: ₹50000

Please help me get a resolution.

Resolved

₹50,000