Complaint #152 4raBet Casino

Banned Verified Account with 480000 bdt

By nahid313508

6 days ago

Hello AskGamblers Team,

My 4rabet account email is mdnahidalom9@gmail.com

My account was verified by 4rabet on Jan 16, 2022. I have the email proof "Your account is verified".

On Jan 19, 2022 my balance was BDT 3,091,231.96 (Screenshot attached). Later my balance grew to around BDT 4,800,000 from winnings. I could not take a screenshot of 48 lakh because they banned me right after.

Before that, I successfully withdrew BDT 20,000 via bKash on Jan 19, so my account and payment method was fine.

Now 4rabet support says my account is permanently banned for "violation of Terms" but in the same email they say "We cannot provide evidence of any violations as we do not have access to that information."

How can they confiscate 30+ lakh without showing any proof of violation?

I did not create multiple accounts, did not do bonus abuse. I am ready to provide NID KYC again.

Request: Please ask 4rabet to unlock my account or pay my last balance of BDT 3,091,231 (minimum) which I can prove.

Attached:
1. Balance screenshot 30,91,231 BDT
2. Verification email from 4rabet
3. bKash withdrawal proof

Thank you,
Nahid

Disputed Casino 4raBet Casino

Reason Terms violation

Amount ৳480000

Discussion

92 hours left for 4raBet Casino to respond.

nahid313508

3 hours ago

Hello AskGamblers Team,

Please see the attached proof. 4raBet is contradicting themselves.

On AskGamblers they said they cannot find my account with mdnahidalom9@gmail.com.
But on email today (Nov 3, 2026, 2:26 PM) their own support manager Hridoy said "Your account is banned" to this same email mdnahidalom9@gmail.com.

This proves:
1. My account DOES exist (login mail:mdnahidalom9@gmail.com)
2. They have BANNED it and are holding my balance of BDT 3,091,231
3. They said it violates Section 5 and 13, but did not provide any proof of what I violated.

Even if account is banned, they must return my remaining balance. They cannot confiscate BDT 3,091,231 without evidence. This is my deposited and won money.

I have provided:
- Bank statement for address verification (Islami Bank, Baneswar Branch, with seal)
- bKash/Nagad deposit screenshots (already provided)
- All KYC documents

Please ask 4raBet to provide specific proof of violation and to return my balance of BDT 3,091,231.

Thank you

nahid313508

1 day ago

Hello AskGamblers Team,

4raBet is lying. My account DOES exist.

They have BANNED / RESTRICTED my account. That is why I made this complaint.

My details:

Personal data removed

- Balance stuck: BDT 3,091,231

When I try to login, it shows "Account blocked / Account restricted". I am attaching screenshot of this blocked message. This proves my account exists in their system.

They told you they cannot find mdnahidalom9@gmail.com, but they themselves blocked this account. They have all my KYC documents.

Please do not close my case. Ask 4raBet to unblock my account and allow my withdrawal of BDT 3,091,231.

Thank you

4raBet Casino

• Representative

3 days ago

Dear Nahid,

We sincerely apologize for the frustration caused by the reported restriction of your 4RABET account and understand your concerns regarding the remaining balance of BDT 3,091,231.

After checking the email address mdnahidalom9@gmail.com provided in your complaint, we were unable to locate any registered 4RABET account UUID associated with it. Unfortunately, this means we cannot identify your account in our system or verify the reported restriction and remaining balance using the information currently available.

To help us locate the correct account and investigate your concerns, please provide:

Your 4RABET Account UUID

The email address or phone number originally used to register your account

Once we receive the correct account details, our Support Team will be able to identify your account, review its status, and provide further clarification regarding the restriction and disputed balance.

Official Support Team contacts:
Telegram: @help4rabetsupport_bot
Email: [email protected]

AskGamblers

• Support Team

3 days ago

Dear 4raBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

4raBet Casino Complaint Stats

Resolved 57 / 62

Avg. Amount $201

Avg. Complaint Duration 20 days

Avg. Response Time 3 days

4raBet Casino Complaint Summary

Most user complaints about this operator fall under the Deposits category.

So far, 28 out of 28 complaints in this category have been resolved.

This operator's average complaint duration is 20 days, while the average duration across all operators is 8 days.

Complaint Status

92h left

৳480,000

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4raBet Casino Complaints

See all complaints for this casino

Deposit Still Processing

Dear 4rabet Support Team,

I am extremely frustrated with your service. Every time I make a deposit, you put my payment into “Processing” and later claim that the funds have not been received. I am tired of facing the same issue repeatedly. How long will this continue? Why do you keep doing this every time I make a payment?

My latest payment details are provided below:

Amount: ₹999.57

Date: 29 October 2026

Time: 07:05 PM

Payment Method: PhonePe

Transaction Status: Successful

Recipient Name: EMRAN HOSSAIN

UPI ID: 9242430956m@pnb

PhonePe Transaction ID: T2610291905242975236267

UTR Number: 382165871649

Payment Message: wXF

I am attaching the payment screenshot as proof. My payment shows as successful, yet my deposit has again been put into processing. This repeated behaviour raises serious concerns about your service and feels fraudulent.

I demand that you investigate this payment and credit ₹999.57 to my 4rabet wallet within one hour. Stop giving me the same excuses every time. Verify the transaction using the UTR number and transaction ID provided above.

If you continue to delay my deposits without a proper explanation or resolution, I will escalate this matter through the appropriate complaint channels and share my evidence.

I expect an immediate resolution. I will not accept another generic response saying that you are working on the issue.

Credit my funds to my wallet without any further delay.

Regards,

A Frustrated Customer

< full name removed >

Resolved

INR 30000 Withdrawal Pending for 5 Days

Dear AskGamblers Team,

I am filing a complaint against 4rabet regarding my ₹30,000 withdrawal requested on October 24, 2026, at 16:20:41.

Withdrawal Token: oyVNa7AurYJqsvOwOfo6ByZyQnq4NIHa

It has been almost five days, but my ₹30,000 withdrawal is still showing "In Processing", and the money has not reached my bank account.

Interestingly, I made another withdrawal of ₹12,000 on the same day at 19:44:54, which was successfully credited to my bank account. However, my earlier ₹30,000 withdrawal remains pending.

I have contacted 4rabet customer support multiple times. They repeatedly claim that the payment has been processed on their side and is being handled by the payment provider and bank.

However, they have not provided any UTR, payment confirmation, or clear resolution timeline.

I am concerned about this unexplained delay, especially since my later withdrawal was successfully received.

I request AskGamblers to intervene and help me recover my ₹30,000 as soon as possible. If the payment has failed, I request 4rabet to return the amount to my account.

I have attached screenshots of my withdrawal history and customer support conversations.

I am also attaching my bank statement as proof that the ₹30,000 withdrawal has not been credited to my bank account, while my other ₹12,000 withdrawal was successfully received.

Thank you.

Resolved

₹30,000

I deposited 15000 inr but not credited into my wallet

I have deposited 15000 inr but it has not credited to my wallet and I have successfully submitted a screenshot of that payment as well, but there has been no response from their side. I'm sending so many messages from my side, but they are giving automated replies from their side, and the amount has not been credited to my account.

Resolved

Withdrawal in processing since 3 days

Hi, I withdrew an amount of 48500 INR from 4ra bet on 16th oct 11:02PM and its 19 oct 11:48PM right now when im writing this, I haven’t received my withdrawal yet and its still showing in processing on the website and when I reach out to customer support they just say that there is a delay on payment systems end and they are trying their best to make my withdrawal successful and then just end the chat.

Please help me with this issue and make my withdrawal successful, and help me receive my funds. Thanks.

Here I'm attaching a screenshot of the withdrawal.

Resolved

₹48,500

Deposits still processing

Dear AskGamblers Complaints Team,

I am submitting this formal complaint regarding two successful UPI payments made for deposits to my 4Rabet account through the website mentioned above. Both amounts were debited successfully from my bank account, but they have not been credited to my 4Rabet wallet.

Transaction 1:

Amount: ₹3,000

Date: 4 October 2026, 01:36 AM

PhonePe Transaction ID: T2610040136044258387503

UTR: 991220702547

Payee shown: Rahul Dangi

Transaction 2:

Amount: ₹999.90

Date: 16 October 2026, 08:51 PM

PhonePe Transaction ID: T2610162051254004844008

UTR: 676378066882

Payee shown: malik gen store

Total pending amount: ₹3,999.90

The first payment has remained unresolved for approximately 20 days, and the second payment has also not been credited despite the successful transaction confirmation.

I have contacted 4Rabet customer support multiple times. Unfortunately, I keep receiving the same response that the issue is being investigated, without any concrete resolution or clear timeline.

I request AskGamblers to review my complaint and assist in escalating this matter to the relevant operator, if eligible. I ask that both transactions be investigated using their respective UTRs and that the operator provide written confirmation of the funds' status.

I request that the pending amounts be credited to my wallet or refunded appropriately if the deposits cannot be completed.

I am attaching both payment screenshots as evidence and can provide previous support conversations if required.

Thank you for your assistance.

4Rabet Username and email < removed and sent to the casino >

Resolved

₹3,999

Deposit not received in amount of 4500

Deposit not Receive
Amount 4500
Date 10 October 2026
UTR: 561904002975
but the amount has still not been credited to my account. Please check my transaction details and investigate this issue as soon as possible.
I kindly request you to verify my payment and credit the missing deposit to my account as soon as possible.

UUID
5232cfb5-3fea-43bf-a268-6a67d010e407
ticket: SUP-2008804

94h left

₹14,000

Deposit of 10k not credited in casino account

Hello,

My deposit of ₹10000 is still not credited after more than 2 days.

Account UUID: bf3daf2f-22b8-4716-b5d6-7af9afa8f89e

I am attaching:

Payment success screenshot

UTR / transaction ID

I have checked the with they said payment was successful. Please credit the amount immediately or process a refund asap.

58h left

₹10,000

Urgent withdrawal refund

Hello,
I am writing this to report a serious issue with my withdrawal on 4rabet.My UUID b88f8887-f2f8-42dc-bf67-5b0d5827d43c My withdrawal request of ₹7,500 INR has been stuck and is showing "under review" for more than 980hours (over 40 days).
According to their support agent (Raj Kumar), the withdrawal has been approved but they are delaying it under the excuse of "manual processing by the support team." This is completely unacceptable. No payment gateway takes 40 days to process a transaction.
Here are my official transaction details as provided in the chat:
• Withdrawal Amount: ₹7500.00 INR
• Assigned Ticket Number: SUP-1840071
• Withdrawal Token: SdVaeVvqmlWBfNNjo7Yim0naNuDehZNX
I have already provided all the details, but there is no real action, only automated replies. I request the 4rabet management to look into this immediately and release my money

Resolved

₹7,500

4Rabet 100000 INR Withdrawal Not Received for Over 90 Days

I am submitting a complaint against 4Rabet regarding a 100000 INR withdrawal that has remained unresolved for more than 90 days.
I am a long-term 4Rabet customer and a VIP 7 member.
My 100000 INR withdrawal has never been credited to my bank account.
Withdrawal details:
Amount: 100000 INR
Withdrawal Token: jAH93I6YQL6Ztj8iZVfTZfB7dd8xos2F
4Rabet Support Ticket: SUP-1637463
Status shown by 4Rabet: Paid Out / Processed / Approved
The withdrawal has been showing as Paid Out or Processed, but the money has not reached my bank account and has not been returned to my 4Rabet gaming balance.
I have contacted 4Rabet support repeatedly for more than 90 days. I have also contacted my account manager. They continue to tell me that the withdrawal is under investigation, being processed, or being handled by the finance or payment provider team.
Even yesterday and today, I contacted 4Rabet support and received the same type of response that the withdrawal is still being processed or investigated.
I have already provided my bank statement showing that this 100000 INR withdrawal was not received. 4Rabet has confirmed that they received my bank proof.
Despite this long delay, 4Rabet has not provided me with a UTR, RRN, valid transaction reference, payment provider details, exact payment date and time, or verifiable proof that the money was successfully transferred to my bank.
I am no longer asking for another generic investigation update.
I respectfully request AskGamblers to assist me in obtaining a concrete resolution from 4Rabet.
If the 100000 INR was successfully transferred to my bank, I request 4Rabet to provide verifiable transaction proof, including the UTR or RRN, payment provider details, transaction date and time, and destination details.
If the payment was not successfully completed, I request that the full 100000 INR be returned to my 4Rabet gaming balance.
I am attaching my withdrawal screenshot, recent and previous 4Rabet chat screenshots, bank statements, and relevant support ticket or email correspondence as evidence.
Thank you for reviewing my complaint and assisting me in obtaining a concrete resolution.

83h left

₹100,000

49998 Deposited via UPI Wallet Not Credited and No Refund Received

I am writing this review after repeated failures to get my deposit credited to my 4rabet account or refunded back to my bank account.

On 10 August 2026, I completed two separate deposits via UPI to the assigned payment receiver details provided by 4rabet:

Transaction 1:

Amount: ₹29,999.80
UPI Reference No. (UTR): 622223780680
Receiver UPI ID: boim-475735566908@boi (Mohammad Sajan)
Date & Time: 10 Aug 2026, 10:47 AM

Transaction 2:

Amount: ₹19,999.05
UPI Reference No. (UTR): 622224968109
Receiver UPI ID: boim-475735566908@boi (Mohammad Sajan)
Date & Time: 10 Aug 2026, 11:59 AM
Total Amount Transferred: ₹49,998.85

4rabet Registered User ID: b04a7634-6f3d-4197-b410-685c004da1e8

Both transactions were debited successfully from my bank accounts, and the UTR numbers confirm successful delivery to the recipient. Despite the payment being completed, neither amount was credited to my 4rabet balance, nor was any reverse credit initiated back to my accounts.

I request 4rabet management to immediately trace these two UTR numbers with their payment gateway/merchant and either credit the full ₹49,998.85 to my wallet or process an immediate refund back to the source bank accounts.

Resolved