Casino Complaints

Withdrawal marked as paid but money not received


2 months ago

Dear AskGamblers Team,

I am raising this complaint against 4raBet regarding a missing withdrawal payout.

On the 4raBet platform, my withdrawal status is showing as processed / "Payout, " but the funds have NOT been credited to my bank account yet.

Key Details:

1. Account KYC Status: Fully verified.

2. Bonus: No bonus was active; all winnings were from real money.

3. Withdrawal History: I have successfully withdrawn funds previously.

4. Issue: The casino shows the payout as completed, but no money has arrived in my bank account. The support team has not provided a valid UTR / transaction reference number to track the payment.

I request that AskGamblers kindly mediate and urge 4raBet to either share the valid UTR reference number or release my funds immediately.

Thank you.

Disputed Casino 4raBet Casino
Amount ₹19000

Discussion

User name

Dear @mj5593266,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Manjeet J.,

Regarding your withdrawal request (Token: 2KcropĀ­p2pĀ­2nSĀ­uNyĀ­R5GĀ­rCZĀ­fEZĀ­L2ZĀ­o4A6u):

We can confirm that your withdrawal has been successfully processed from our side under UTR: 620800463385.

Please allow up to 24 hours for the funds to reflect in your bank account. If the money does not arrive within this period, we kindly ask you to contact your bank directly and provide them with the UTR number (620800463385) so they can trace the transaction.

If your bank is unable to locate the payment, please collect and forward us the following documents so our Finance Team can launch an investigation:

Bank Statement: An official bank statement up to the current date bearing an official bank stamp.

Official Bank Response: A written confirmation or email thread from your bank regarding this transaction, saved in PDF format.

Both documents are required for us to take further action. Thank you for your cooperation!
User name

Dear @mj5593266,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Manjeet J.,

Your withdrawal (Token: 2KcropĀ­p2pĀ­2nSĀ­uNyĀ­R5GĀ­rCZĀ­fEZĀ­L2ZĀ­o4A6u) was successfully sent from our side under UTR: 620800463385.

Please wait up to 24 hours for your bank to credit the balance. If it doesn't arrive by then, share the UTR with your bank to track down the funds.

If the bank cannot trace the payment, please send us a stamped PDF bank statement and an official written PDF response from your bank explaining the missing deposit. Once received, our team will investigate immediately via Telegram (@helpĀ­4raĀ­betĀ­supĀ­porĀ­t_bot) or email ([email protected]).

4raBet Casino Complaint Stats

Resolved 58 / 61
Avg. Amount $193
Avg. Complaint Duration 19 days
Avg. Response Time 3 days

4raBet Casino Complaint Summary

Most user complaints about this operator fall under the Deposits category.
So far, 28 out of 28 complaints in this category have been resolved.
This operator's average complaint duration is 19 days, while the average duration across all operators is 8 days.

4raBet Casino Complaints

See all complaints for this casino
Deposit Still Processing

Dear 4rabet Support Team,


I am extremely frustrated with your service. Every time I make a deposit, you put my payment into ā€œProcessingā€ and later claim that the funds have not been received. I am tired of facing the same issue repeatedly. How long will this continue? Why do you keep doing this every time I make a payment?


My latest payment details are provided below:


Amount: ₹999.57


Date: 29 October 2026


Time: 07:05 PM


Payment Method: PhonePe


Transaction Status: Successful


Recipient Name: EMRAN HOSSAIN


UPI ID: 9242430956m@pnb


PhonePe Transaction ID: T2610291905242975236267


UTR Number: 382165871649


Payment Message: wXF


I am attaching the payment screenshot as proof. My payment shows as successful, yet my deposit has again been put into processing. This repeated behaviour raises serious concerns about your service and feels fraudulent.


I demand that you investigate this payment and credit ₹999.57 to my 4rabet wallet within one hour. Stop giving me the same excuses every time. Verify the transaction using the UTR number and transaction ID provided above.


If you continue to delay my deposits without a proper explanation or resolution, I will escalate this matter through the appropriate complaint channels and share my evidence.


I expect an immediate resolution. I will not accept another generic response saying that you are working on the issue.


Credit my funds to my wallet without any further delay.


Regards,

A Frustrated Customer

< full name removed >

Status solved Resolved
Deposits still processing

Dear AskGamblers Complaints Team,


I am submitting this formal complaint regarding two successful UPI payments made for deposits to my 4Rabet account through the website mentioned above. Both amounts were debited successfully from my bank account, but they have not been credited to my 4Rabet wallet.


Transaction 1:


Amount: ₹3,000

Date: 4 October 2026, 01:36 AM

PhonePe Transaction ID: T2610040136044258387503

UTR: 991220702547

Payee shown: Rahul Dangi


Transaction 2:


Amount: ₹999.90

Date: 16 October 2026, 08:51 PM

PhonePe Transaction ID: T2610162051254004844008

UTR: 676378066882

Payee shown: malik gen store


Total pending amount: ₹3,999.90


The first payment has remained unresolved for approximately 20 days, and the second payment has also not been credited despite the successful transaction confirmation.


I have contacted 4Rabet customer support multiple times. Unfortunately, I keep receiving the same response that the issue is being investigated, without any concrete resolution or clear timeline.


I request AskGamblers to review my complaint and assist in escalating this matter to the relevant operator, if eligible. I ask that both transactions be investigated using their respective UTRs and that the operator provide written confirmation of the funds' status.


I request that the pending amounts be credited to my wallet or refunded appropriately if the deposits cannot be completed.


I am attaching both payment screenshots as evidence and can provide previous support conversations if required.


Thank you for your assistance.


4Rabet Username and email < removed and sent to the casino >

Status solved Resolved
₹3,999