Complaint #20 4raBet Casino

Withdrawal and deposit refund issue

By Silwyn T.

7 months ago

I am filing a complaint against 4raBet regarding serious unresolved financial issues involving both withdrawal and deposit transactions.

⸻

1. Withdrawal Marked “Paid Out” but Money Not Received

On 02.08.2025 at 15:36:20, I requested a withdrawal of ₹95,000 via IMPS.
In my 4raBet account, the status is shown as “Paid out”, but the money has NOT been credited to my bank account.

Details from the casino:
• Amount: ₹95,000
• Token: dpxTF65X4m1hUtSO8MWHmzFo3QgzVhU
• Method: IMPS
• Status: Paid Out

Despite the “Paid Out” status, the funds never reached my bank account.

I checked with my bank, and they confirmed that no IMPS credit of ₹95,000 was received during that time.

I have attached the casino withdrawal screenshot for verification.

⸻

2. ₹50,000 Deposit Deducted from Bank but Not Credited by 4raBet

On 29th July 2025 at 10:43 PM, I made a UPI payment of ₹50,000 to the merchant OPENSKY TRADEBIZ SOLUTIONS PRIVATE LIMITED, which is 4raBet’s payment processor.

The money was successfully debited from my bank, and I have the UPI screenshot showing “Paid”.

However, 4raBet did NOT credit ₹50,000 into my account wallet.

Deposit Details:
• Amount: ₹50,000
• Transaction ID: 224326962370
• Date/Time: 29 July 2025, 10:43 PM
• Status in UPI: PAID
• Beneficiary: OPENSKY TRADEBIZ SOLUTIONS PRIVATE LIMITED

But the 4raBet wallet shows no credit for this amount.

⸻

3. Support Not Resolving the Issue

I contacted 4raBet support repeatedly with proof (screenshots, transaction IDs, dates).
They have not resolved either issue, nor provided any clear response or timeline.

⸻

4. Request for Resolution

I request the complaint team to please:
1. Investigate and process my ₹95,000 withdrawal, as it is shown as “Paid Out” but the money was never received.
2. Credit the missing ₹50,000 deposit OR refund it back to my bank account.

I have attached all proof including:
• Withdrawal screenshot (₹95,000 shown as Paid Out)
• UPI deposit screenshot (₹50,000 PAID to OPENSKY TRADEBIZ)

Please resolve this issue urgently, as both amounts are significant and the delays are causing financial stress.

Thank you.

Disputed Casino 4raBet Casino

Reason Delayed payment

Amount ₹145000

Discussion

AskGamblers

• Support Team

5 months ago

Dear @Joseph88,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

4raBet Casino

• Representative

5 months ago

Dear Joseph88,

We are currently monitoring your deposit refund and withdrawal request. At this time, both transactions are still being processed, and we have not yet received final confirmation from the bank or the payment provider.

We appreciate your understanding and patience. Rest assured, we will inform you immediately once there are any developments.

Best regards,
4raBet Team

Inactive user

5 months ago

Unresolved

4raBet Casino

• Representative

5 months ago

Dear Joseph88,

Currently, there are no new updates available. We are still awaiting confirmation from the bank regarding the deposit refund, as well as a response from the payment provider concerning the withdrawal. Both transactions are still in progress.
We appreciate your patience and kindly ask for a bit more time while we continue to monitor the situation. We will notify you as soon as any new information becomes available.

Best regards,
4raBet Team

4raBet Casino Complaint Stats

Resolved 27 / 27

Avg. Amount $290

Avg. Complaint Duration 20 days

Avg. Response Time 2 days

4raBet Casino Complaints

See all complaints for this casino

My two deposits are not credited

Dear AskGamblers Team,

I have made two successful deposits via UPI, but neither of them has been credited to my account balance yet. The money has been deducted from my bank account.

Here are the transaction details:

Transaction 1:

Amount: ₹13,999.32

UPI Ref No (UTR): 309222898011

Date & Time: 25 Jun 2026, 08:47 PM

Transaction 2:

Amount: ₹7,099.99

UPI Ref No (UTR): 309030777639

Date & Time: 22 Jun 2026, 06:28 PM

I have attached both payment screenshots as proof.

Please verify the UTR numbers with your payment gateway and credit the total amount to my account as soon as possible.

90h left

₹21,100

Withdrawal marked successful but funds not received

Dear AskGamblers Team,

I would like to file a complaint against 4raBet regarding a withdrawal issue.

My withdrawal request was marked as "Successful" by 4ra Bet; however, the funds have not been credited to my bank account. Despite waiting for the stated processing period and checking with my bank, I have not received the money.

Account Details:

Casino/Bookmaker: 4raBet

Username: <removed>

Withdrawal Amount: ₹28500

Withdrawal Date: 12/06/2026

Withdrawal/Transaction ID: Iu7B0vrVsN8dsPvGmdKKDx7yPDtf6mlh

I have already contacted 4raBet support, but the issue remains unresolved. The operator claims the withdrawal was successful, yet I have not received the funds in my bank account.

I kindly request that AskGamblers investigate this matter and assist me in obtaining:

The UTR/Bank Reference Number for the transaction.

Proof of payment from the operator.

A resolution ensuring that the withdrawn amount is credited to my bank account or returned to my gaming account.

Thank you for your assistance. I look forward to your support in resolving this issue.

Sincerely,

Resolved

₹28,500

Complaint regarding delay in withdrawal processing

My User ID In Casino < sewnt to the casino >

I would like to lodge a complaint against 4RABET regarding the unreasonable delay in processing my withdrawal request of INR 20,000, which was initiated on 07-06-2026.

Despite submitting all the documents requested by their support team, I have been receiving the same generic response for the past 10 days without any resolution or clear explanation. The withdrawal remains pending, and the support team has failed to provide a satisfactory update on the status of my funds.

I request your intervention in this matter and ask that 4RABET be directed to process my withdrawal immediately or provide a valid reason for the delay.

Thank you for your assistance.

95h left

₹20,000

Deposit pending from 15 days

I have been a regular 4rabet user for about three years, and I am extremely disappointed with the recent issue regarding my deposit. On 31/05/2026, I made a UPI deposit of 13,999 INR through PhonePe. The transaction has been pending for many days and the amount has neither been credited to my 4rabet account nor refunded to my bank. The transaction details are UTR: 380962924583 and reference SUP-1506861.

I contacted my bank by phone and was informed that the transaction was successfully processed from their side. Despite this, 4rabet’s Telegram support, email support, and other customer support channels keep sending the same repeated message that the transaction is “still in process,” without providing any real solution. I was even given a specific timeline for resolution, but that timeline has already passed and nothing has changed.

It has now been around ten days since the transaction, and I still have not received my refund or the deposit in my account. As a long‑time user, this situation has completely damaged my trust. I feel that my money is stuck without justification, and the repeated standard replies from support are very frustrating.

I request that my deposit of 13,999 INR linked to UTR: 380962924583 and SUP-1506861 be resolved immediately by either crediting the amount to my 4rabet account or processing a full refund to my bank account without any further delay. I also expect a clear explanation for this delay and assurance that such an issue will not be repeated in the future.

Resolved

I would like to request you that please give me my deposit amount

Hello

My transaction amount 1700

4rabet uuid 4b500e36-0f7a-466c-b0bf-c2859593731e

Utr no 207630543542

Date and time 3june 2026 11:27pm

Hello sir with respect I would like to request you that please give me my deposit amount this is not the first time you are doing this for me this is very big amount so please don't fraud with me please provide me my deposit

I have uploaded all the screenshot of payment and proofs

Once they fraud my 1000 rupees and now they are frauding my 1700

When i completed the payment then I didn't received the option to submit the payment confirmation there was error showing when I came back to submit the utr

16h left

₹1,700

Withdrawal not received since 1 week

I placed a withdrawal request on May 29 for Rs. 1240. It has been marked as paid out, but I haven't received the funds in my account. It's been more than a week.

Token number - eh6PCXkWkbMpAuVq2N5uLVagYZv0lxlX

SUP-1510816

I have shared my bank statement with you multiple times. Please credit my money to me.

You guys used to cheat in deposits, but you started cheating in withdrawals too.

Resolved

₹1,240

Issue with deposit

I had a very disappointing experience with 4rabet regarding my deposit issue. My payment was successfully debited from my bank account through the QR code provided by their platform, but even after 3 days the amount is still not credited to my wallet.

I provided all proofs including bank statement, transaction details, and UTR number, yet support keeps giving repeated delays and generic responses instead of a proper resolution. Their payment provider is also unresponsive.

As a customer, it is frustrating to wait this long for funds that were successfully transferred. I request 4rabet to resolve deposit issues faster and take proper responsibility for their payment system instead of making customers suffer for days.

Resolved

₹999

Delayed withdrawal and no UTR provided

I am reporting a severe delay in my withdrawal from 4rabet. My transaction (ID: AYkR7qBl0dOrEleDJl6XADQQQckCPp3h) has been pending since April 24, 2026.
Despite multiple follow-ups via Ticket SUP-1389942, I am receiving only scripted responses. On May 11, their agent Raj Kumar promised a resolution within 24 hours, but the deadline has passed with no funds in my bank account.
The casino claimed on Trustpilot that the transaction is "Paid out," but they are refusing to provide a valid RRN (Retrieval Reference Number) or UTR so that I can track the funds with my bank. This lack of transparency and constant delay is unacceptable. I have already contacted the Curacao Gaming Commission and now I request AskGamblers to intervene to help me recover my legitimate winnings.

19h left

₹16,287

Withdrawal pending for 45 days despite being marked paid out

Dear AskGamblers Support,

I am writing to file a complaint regarding my withdrawal issue with the casino.

My withdrawal was marked as “Paid Out” on 19/03/2026, but the funds have still not been credited to my bank account even after 45 days.

On the same day, I contacted the casino’s support team and submitted all the required documents, including my bank statement, to prove that the payment has not been received.

Since then, every time I follow up, I receive the same repeated response stating that:

*My case has been submitted to the finance department

*The payment provider is reviewing the transaction

*They are waiting for confirmation

However, no actual resolution, proof of transfer, transaction reference, or definite timeline has been provided.

It has now been 45 days, which is an unreasonable delay for a withdrawal that was already marked as completed.

I kindly request AskGamblers to investigate this matter and help obtain:

1. Clear proof of the transaction from the casino/payment provider

2. A specific timeline for resolution

3. Immediate release of my pending withdrawal if the transaction has not actually been processed

I have been patient and cooperative throughout this process, but the repeated generic replies without progress are unacceptable.

Thank you for your assistance.

Sincerely,

Withdrawal date: 19/03/2026

19h left

₹37,226

Deposit not credited it has been twelve days

Dear AskGamblers,

I am writing to report an issue regarding a deposit that has not been credited to my account.

I made a deposit on 18th April 2026 for an amount of ₹2000, but the funds have still not been reflected in my account.

Here are the transaction details for your reference:
• Amount: ₹2000
• Date of Deposit: 18 April 2026
• UUID: e4435306-c37c-4aa7-95c5-f2d46d69f4f2
Complaint id : SUP-1362362 316601710575

The payment was successfully completed from my side, but the balance has not been updated. I request you to kindly check the transaction status and credit the amount to my account as soon as possible.

Resolved