Casino Complaints

Withdrawal and deposit refund issue


11 months ago
I am filing a complaint against 4raBet regarding serious unresolved financial issues involving both withdrawal and deposit transactions.

⸻

1. Withdrawal Marked “Paid Out” but Money Not Received

On 02.08.2025 at 15:36:20, I requested a withdrawal of ₹95,000 via IMPS.
In my 4raBet account, the status is shown as “Paid out”, but the money has NOT been credited to my bank account.

Details from the casino:
• Amount: ₹95,000
• Token: dpxTF6­5X4­m1h­UtS­O8M­WHm­zFo­3QgzVhU
• Method: IMPS
• Status: Paid Out

Despite the “Paid Out” status, the funds never reached my bank account.

I checked with my bank, and they confirmed that no IMPS credit of ₹95,000 was received during that time.

I have attached the casino withdrawal screenshot for verification.

⸻

2. ₹50,000 Deposit Deducted from Bank but Not Credited by 4raBet

On 29th July 2025 at 10:43 PM, I made a UPI payment of ₹50,000 to the merchant OPENSKY TRADEBIZ SOLUTIONS PRIVATE LIMITED, which is 4raBet’s payment processor.

The money was successfully debited from my bank, and I have the UPI screenshot showing “Paid”.

However, 4raBet did NOT credit ₹50,000 into my account wallet.

Deposit Details:
• Amount: ₹50,000
• Transaction ID: 224326962370
• Date/Time: 29 July 2025, 10:43 PM
• Status in UPI: PAID
• Beneficiary: OPENSKY TRADEBIZ SOLUTIONS PRIVATE LIMITED

But the 4raBet wallet shows no credit for this amount.

⸻

3. Support Not Resolving the Issue

I contacted 4raBet support repeatedly with proof (screenshots, transaction IDs, dates).
They have not resolved either issue, nor provided any clear response or timeline.

⸻

4. Request for Resolution

I request the complaint team to please:
1. Investigate and process my ₹95,000 withdrawal, as it is shown as “Paid Out” but the money was never received.
2. Credit the missing ₹50,000 deposit OR refund it back to my bank account.

I have attached all proof including:
• Withdrawal screenshot (₹95,000 shown as Paid Out)
• UPI deposit screenshot (₹50,000 PAID to OPENSKY TRADEBIZ)

Please resolve this issue urgently, as both amounts are significant and the delays are causing financial stress.

Thank you.
Disputed Casino 4raBet Casino
Amount ₹145000

Discussion

User name

Dear @Joseph88,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Joseph88,

We are currently monitoring your deposit refund and withdrawal request. At this time, both transactions are still being processed, and we have not yet received final confirmation from the bank or the payment provider.

We appreciate your understanding and patience. Rest assured, we will inform you immediately once there are any developments.

Best regards,
4raBet Team
User name
Unresolved
User name
Dear Joseph88,

Currently, there are no new updates available. We are still awaiting confirmation from the bank regarding the deposit refund, as well as a response from the payment provider concerning the withdrawal. Both transactions are still in progress.
We appreciate your patience and kindly ask for a bit more time while we continue to monitor the situation. We will notify you as soon as any new information becomes available.

Best regards,
4raBet Team

4raBet Casino Complaint Stats

Resolved 58 / 61
Avg. Amount $193
Avg. Complaint Duration 19 days
Avg. Response Time 3 days

4raBet Casino Complaint Summary

Most user complaints about this operator fall under the Deposits category.
So far, 28 out of 28 complaints in this category have been resolved.
This operator's average complaint duration is 19 days, while the average duration across all operators is 8 days.

4raBet Casino Complaints

See all complaints for this casino
Deposits still processing

Dear AskGamblers Complaints Team,


I am submitting this formal complaint regarding two successful UPI payments made for deposits to my 4Rabet account through the website mentioned above. Both amounts were debited successfully from my bank account, but they have not been credited to my 4Rabet wallet.


Transaction 1:


Amount: ₹3,000

Date: 4 October 2026, 01:36 AM

PhonePe Transaction ID: T2610040136044258387503

UTR: 991220702547

Payee shown: Rahul Dangi


Transaction 2:


Amount: ₹999.90

Date: 16 October 2026, 08:51 PM

PhonePe Transaction ID: T2610162051254004844008

UTR: 676378066882

Payee shown: malik gen store


Total pending amount: ₹3,999.90


The first payment has remained unresolved for approximately 20 days, and the second payment has also not been credited despite the successful transaction confirmation.


I have contacted 4Rabet customer support multiple times. Unfortunately, I keep receiving the same response that the issue is being investigated, without any concrete resolution or clear timeline.


I request AskGamblers to review my complaint and assist in escalating this matter to the relevant operator, if eligible. I ask that both transactions be investigated using their respective UTRs and that the operator provide written confirmation of the funds' status.


I request that the pending amounts be credited to my wallet or refunded appropriately if the deposits cannot be completed.


I am attaching both payment screenshots as evidence and can provide previous support conversations if required.


Thank you for your assistance.


4Rabet Username and email < removed and sent to the casino >

Status solved Resolved
₹3,999