Complaint #124 4raBet Casino

Two deposits have still not been credited to my gaming balance

By Anurag J.

1 month ago

Dear 4rabet Support Team,

I am writing to formally lodge a complaint regarding two separate deposits that were successfully debited from my bank account via PhonePe but have still not been credited to my 4rabet gaming balance.

Furthermore, I have tried contacting your support team multiple times on Telegram, but I am repeatedly given the exact same automated, generic responses with no actual resolution to my problem. Because your chat support has failed to assist me, I am escalating this via here.Please find the complete verification details for both successful transactions below:

Transaction 1:

Date & Time: 05 Sept 2026, 01:36 AM
Amount: ₹9,999.36
INRPayment Mode: UPI (PhonePe / Jio Payments Bank)
Receiver UPI ID: XXXXXX6308@pthdfc
PhonePe Transaction ID: T2609050136191493701719UTR / Reference Number: 628379507174
Status: Successful / Debited

Transaction 2:

Date & Time: 06 Sept 2026, 03:55 AM
Amount: ₹4,999.29
INRPayment Mode: UPI (PhonePe / Jio Payments Bank)
Receiver UPI ID: XXXXXX3796@ptyes
PhonePe Transaction ID: T2609060355420328121514UTR / Reference Number: 015621537653
Status: Successful / Debited

I have attached the original screenshot receipts for both transactions as absolute proof of payment. Since the funds have left my bank account and the UTR numbers confirm successful transfers to your payment gateways, please stop sending automated replies.

Manually verify these UTR numbers with your finance team and credit the total amount to my account balance immediately.

I expect a human response and a swift resolution to this matter.

Disputed Casino 4raBet Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

1 month ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds.

We strongly advise the player to seek further assistance directly with their bank or financial institution.

Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

anuratjha656

• India

1 month ago

The 4RABET site owned by 4RA PARTNER, is Completely SCAMMING site, their actual business is not the gambling but their business is SCAMMING people by thefting the money through deposit process.

First they will ask to wait for 24 hours to get the deposit.

After 24 hours, they will keep saying the payment is inprogress and payment provider is verifying the amount.

Later means after 5-7 days they will say the amount not received by payment provider and payment is FAILED.

Now they will ask to contact the bank/wallet to receive the payment.

The BANK CAN'T REVERE THE TRANSACTION BECAUSE THE MONEY WAS TRANSFERRED TO BENEFICIARY AND THEY ALREADY USED THAT AMOUNT.

The 4RABET WILL NEVER PROVIDE THE BENEFICIARY BANK STATEMENT SO THAT WE CAN SHARE IT WITH MY BANK.

Its not story of 1-2 deposits, there are many and I just collected the recent deposits.

I'm requesting the ASKGAMBLER TEAM to guide me how can I escalate this serious matter to report this FRAUDULENT ACTIVITY OF 4RABET.

In the recent I again tried to deposit 13000₹ and the amount is again in the same process. UTR 130508931889.

And mark my word they will also theft this money and will never send deposit amount.

I have already FILLED A COMPLAIN IN CYBER POLICE AND THEY ARE INVESTIGATING THE ISSUE.

I have already given all the details, all the merchant details, mirror sites and about CROREBET the new scamming site of 4rabet owners.

I have attached my recent deposits invoice.

4raBet Casino

• Representative

1 month ago

Dear anuratjha656,

Here is the updated final status regarding each of your deposit transactions:

SUP-1847378 (UTR: 015621537653 — ₹4,999.29) — Failed. The payment provider confirmed that the deposit was not received by our system. Please check if the funds have returned to your account. If not, please allow up to 10 business days (until September 18, 2026) for the automatic refund to process.

SUP-1577673 (UTR/UPI ID: 204078427855 — ₹9,999.89) — Failed. The payment provider has completed its verification and officially marked this transaction as failed. The funds were not received on our end. If you have not received a refund, please contact your wallet provider or bank directly with the transaction details to trace the funds.

SUP-1581927 (UTR/UPI ID: 704137273174 — ₹9,999.00) — Failed. Verification by the payment provider is complete and this deposit is officially marked as failed. As funds were not credited to our system, please reach out to your payment provider to locate the refunded amount.

SUP-1842596 (UTR: 628379507174 — ₹9,999.36) — Failed. According to the payment provider, this deposit was not received by our system. Please monitor your account for the automatic refund, which may take up to 10 business days (until September 18, 2026).

Official Support Channels:

Telegram: @help4rabetsupport_bot

Email: [email protected]

AskGamblers

• Support Team

1 month ago

Dear 4raBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

4raBet Casino Complaint Stats

Resolved 49 / 54

Avg. Amount $210

Avg. Complaint Duration 22 days

Avg. Response Time 3 days

4raBet Casino Complaint Summary

Most user complaints about this operator fall under the Deposits category.

So far, 24 out of 24 complaints in this category have been resolved.

This operator's average complaint duration is 22 days, while the average duration across all operators is 8 days.

4raBet Casino Complaints

See all complaints for this casino

Deposit not received in amount of 4500

Deposit not Receive
Amount 4500
Date 10 October 2026
UTR: 561904002975
but the amount has still not been credited to my account. Please check my transaction details and investigate this issue as soon as possible.
I kindly request you to verify my payment and credit the missing deposit to my account as soon as possible.

UUID
5232cfb5-3fea-43bf-a268-6a67d010e407
ticket: SUP-2008804

27h left

₹4,500

Deposit of 10k not credited in casino account

Hello,

My deposit of ₹10000 is still not credited after more than 2 days.

Account UUID: bf3daf2f-22b8-4716-b5d6-7af9afa8f89e

I am attaching:

Payment success screenshot

UTR / transaction ID

I have checked the with they said payment was successful. Please credit the amount immediately or process a refund asap.

84h left

₹10,000

Urgent withdrawal refund

Hello,
I am writing this to report a serious issue with my withdrawal on 4rabet.My UUID b88f8887-f2f8-42dc-bf67-5b0d5827d43c My withdrawal request of ₹7,500 INR has been stuck and is showing "under review" for more than 980hours (over 40 days).
According to their support agent (Raj Kumar), the withdrawal has been approved but they are delaying it under the excuse of "manual processing by the support team." This is completely unacceptable. No payment gateway takes 40 days to process a transaction.
Here are my official transaction details as provided in the chat:
• Withdrawal Amount: ₹7500.00 INR
• Assigned Ticket Number: SUP-1840071
• Withdrawal Token: SdVaeVvqmlWBfNNjo7Yim0naNuDehZNX
I have already provided all the details, but there is no real action, only automated replies. I request the 4rabet management to look into this immediately and release my money

83h left

₹7,500

4Rabet 100000 INR Withdrawal Not Received for Over 90 Days

I am submitting a complaint against 4Rabet regarding a 100000 INR withdrawal that has remained unresolved for more than 90 days.
I am a long-term 4Rabet customer and a VIP 7 member.
My 100000 INR withdrawal has never been credited to my bank account.
Withdrawal details:
Amount: 100000 INR
Withdrawal Token: jAH93I6YQL6Ztj8iZVfTZfB7dd8xos2F
4Rabet Support Ticket: SUP-1637463
Status shown by 4Rabet: Paid Out / Processed / Approved
The withdrawal has been showing as Paid Out or Processed, but the money has not reached my bank account and has not been returned to my 4Rabet gaming balance.
I have contacted 4Rabet support repeatedly for more than 90 days. I have also contacted my account manager. They continue to tell me that the withdrawal is under investigation, being processed, or being handled by the finance or payment provider team.
Even yesterday and today, I contacted 4Rabet support and received the same type of response that the withdrawal is still being processed or investigated.
I have already provided my bank statement showing that this 100000 INR withdrawal was not received. 4Rabet has confirmed that they received my bank proof.
Despite this long delay, 4Rabet has not provided me with a UTR, RRN, valid transaction reference, payment provider details, exact payment date and time, or verifiable proof that the money was successfully transferred to my bank.
I am no longer asking for another generic investigation update.
I respectfully request AskGamblers to assist me in obtaining a concrete resolution from 4Rabet.
If the 100000 INR was successfully transferred to my bank, I request 4Rabet to provide verifiable transaction proof, including the UTR or RRN, payment provider details, transaction date and time, and destination details.
If the payment was not successfully completed, I request that the full 100000 INR be returned to my 4Rabet gaming balance.
I am attaching my withdrawal screenshot, recent and previous 4Rabet chat screenshots, bank statements, and relevant support ticket or email correspondence as evidence.
Thank you for reviewing my complaint and assisting me in obtaining a concrete resolution.

23h left

₹100,000

49998 Deposited via UPI Wallet Not Credited and No Refund Received

I am writing this review after repeated failures to get my deposit credited to my 4rabet account or refunded back to my bank account.

On 10 August 2026, I completed two separate deposits via UPI to the assigned payment receiver details provided by 4rabet:

Transaction 1:

Amount: ₹29,999.80
UPI Reference No. (UTR): 622223780680
Receiver UPI ID: boim-475735566908@boi (Mohammad Sajan)
Date & Time: 10 Aug 2026, 10:47 AM

Transaction 2:

Amount: ₹19,999.05
UPI Reference No. (UTR): 622224968109
Receiver UPI ID: boim-475735566908@boi (Mohammad Sajan)
Date & Time: 10 Aug 2026, 11:59 AM
Total Amount Transferred: ₹49,998.85

4rabet Registered User ID: b04a7634-6f3d-4197-b410-685c004da1e8

Both transactions were debited successfully from my bank accounts, and the UTR numbers confirm successful delivery to the recipient. Despite the payment being completed, neither amount was credited to my 4rabet balance, nor was any reverse credit initiated back to my accounts.

I request 4rabet management to immediately trace these two UTR numbers with their payment gateway/merchant and either credit the full ₹49,998.85 to my wallet or process an immediate refund back to the source bank accounts.

Resolved

Status shows paid out but my withdrawal has not been credited for 11 days

Withdrawal token ID: nuCz69VJdAvOkNPMIKVo4JX7xwyE1Deo

I'm your vip account user

I ordered my withdrawal 14140 rupees on 19 September at 11:41 Am and 4raBet showing my withdrawal status paidout from 20 September. 12 days have passed, but I have not yet received my money in my bank account..

Please help me with my withdrawal issue. Please transfer my withdrawal issue to your payment department for a fast withdrawal.

Your support team sent me same automated message, saying that for 9 days your bank statement has been sent to the finance team for review.. But today it is 12 days, and no one has verified my bank statement.

All your team members just send automated messages, not giving a solution. Even though this is my vip account and I'm your vip user but still your support team ignored my issue .

Please clear my withdrawal money immediately.

75h left

₹14,140

Deposit issues

I am submitting a complaint regarding two deposits that were successfully completed from my bank account, but the casino has not properly credited/resolved the deposited funds.

The deposit details are:

1. Amount: ₹2,999.94

Date & Time: 23 September 2026, 09:56 PM
UPI Reference No.: 315376893580
Recipient: < full name removed >

2. Amount: ₹2,499.65

Date & Time: 23 September 2026, 09:18 PM
UPI Reference No.: 315374037749
Recipient: < full name removed >

Total deposited amount: ₹5,499.59.

Both payments were successfully completed through UPI from my IndusInd Bank account. I have screenshots showing the successful transactions and the UPI reference numbers.

I contacted the casino's support team regarding this issue, but the matter has not been resolved. I am requesting the casino to verify these transactions with their payment provider and credit the funds to my casino account or provide a proper refund if the deposits cannot be credited.

I am attaching the payment screenshots as proof. I kindly request AskGamblers to review my case and assist me in resolving this matter.

Thank you.

45h left

₹5,500

Payment delayed since 20 days

Withdrawal token no
8SVsw5qXu3oPArHOe6EkAvWujudor8hF
My ₹5,109 withdrawal has now been pending for 20 days. You previously confirmed that it was processed/released to the payment provider and that the issue was with the provider.
Please provide me with the current payment-provider status and a specific resolution date. If the payment has already been released, please provide the payment/transaction reference proving the transfer.
I need a clear answer rather than another general “please wait” response.
Ticket: SUP-1840144

81h left

₹5,109

Complaint Against 4RABET Casino 5000 Rs Deposit Not Credited

Casino: 4RABET

Requested Deposit Amount: ₹5,000 INR

Amount Actually Paid: ₹4,999.64 INR

Deposit Date: 13 September 2026

Deposit Time: 10:35 PM

Payment Method: UPI via Paytm

UPI ID: eeeeeessdd@naviaxis

UPI Reference Number: 314637752487

Complaint Details

I am submitting this complaint regarding a ₹5,000 deposit that I attempted to make to my 4RABET casino account on 13 September 2026 at approximately 10:35 PM.

I initiated a ₹5,000 deposit through 4RABET. During the payment process, the payment provider showed the amount payable as ₹4,999.64 instead of ₹5,000. I followed the payment instructions provided by the payment provider and successfully paid the displayed amount of ₹4,999.64 through UPI using Paytm.

The payment was successfully completed, and the amount of ₹4,999.64 was debited from my bank account.

The payment was made to the following details displayed by the payment provider:

UPI ID: eeeeeessdd@naviaxis

UPI Reference Number: 314637752487

Transaction date: 13 September 2026

Transaction time: 10:35 PM

Amount paid: ₹4,999.64

However, despite the successful payment, the ₹5,000 deposit has not been credited to my 4RABET casino wallet.

Today is 21 September 2026, so more than a week has passed since the payment was successfully completed.

I have contacted 4RABET support multiple times regarding this issue, but the deposit has still not been credited to my account.

Evidence Available

I am attaching the following documents as proof:

Screenshot of the successful UPI/Paytm payment.

Bank statement showing the debit of ₹4,999.64.

Payment transaction details showing UPI Reference Number 314637752487.

Resolution Requested

I kindly request AskGamblers to assist me in resolving this matter with 4RABET.

I initiated a ₹5,000 deposit, and the payment provider instructed me to pay ₹4,999.64, which I successfully paid. The payment was completed and the money was debited from my bank account, but the corresponding deposit has not been credited to my 4RABET wallet.

I therefore request that 4RABET investigate this transaction with its payment provider and credit the ₹5,000 deposit to my casino wallet.

If the deposit cannot be credited for any reason, I request that the ₹4,999.64 actually paid by me be refunded to the original payment source.

I have provided the UPI Reference Number 314637752487 and can provide any additional information required to verify the transaction.

I would appreciate AskGamblers' assistance in getting this matter investigated and resolved.

Thank you.

Resolved

4rabet Denied 1000 INR Spin Marathon Real Cash Prize Despite Mission Completion

I am a regular player on 4rabet (UUID: 6fa82c35-f456-4888-8baf-3b3e2e1d6953).

I participated in the weekly "Spin Marathon" mission, which requires completing 2000 spins within a week to receive a 1000 INR Real Cash Prize. I successfully completed all 2000 spins playing "777 Gems" and "Casino Strike" slots. My in-app mission progress bar clearly showed "2000/2000 Spins Completed." However, after the mission week ended and reset, the 1000 INR cash prize was not credited to my main balance.

Initially, the support team acknowledged in the chat that my mission was successfully completed with 2000 spins and stated that a detailed investigation was underway. However, they later abruptly changed their statement via email, claiming that the reward was deactivated because I did not meet a "₹40,000 wagering requirement."

This is a completely false and fabricated excuse to deny my payout.

The Spin Marathon is strictly a spin-count promotion, not a wagering bonus. In fact, I have successfully completed this exact same mission and received the 1000 INR real cash prize on 27th August and 10th September without any wagering conditions. I have the historical screenshots proving that I received these exact rewards previously without any such hidden terms. 4rabet is acting in bad faith and changing the promotional rules retroactively after the player has fulfilled the criteria.

I request AskGamblers to intervene, review my gameplay history logs for the 2000 completed spins, and instruct 4rabet to credit my rightful 1000 INR cash prize immediately.

Resolved

₹1,000