Complaint #122 4raBet Casino

On August 21

By Praveen18428

2 months ago

I am submitting this complaint regarding a delayed deposit of ₹9,999.51 made to my 4Rabet account.

On August 21-2026, I made a deposit of ₹9,999.51 through the payment method provided by 4Rabet. The amount was successfully debited from my bank account, and the transaction shows that the funds were successfully transferred to the beneficiary/payment recipient.

However, the deposit was not credited to my 4Rabet account.

I contacted 4Rabet support and provided the transaction details and proof of payment. Instead of crediting the deposit, 4Rabet informed me that the payment had failed and advised me to contact my bank/payment provider.

I subsequently checked the transaction with my bank. According to the transaction information available to me, the amount was successfully debited and the payment was not reversed.

4Rabet later stated that a refund would be processed and that I would need to wait for the refund. However, I have not received the funds, and I have not been provided with a satisfactory transaction-specific explanation showing where the money is currently held or why the payment is being treated as failed.

Transaction details:

* Casino: 4Rabet
* Deposit amount: ₹9,999.51
* Transaction/reference number: 659919219447
* Issue: Deposit not credited despite successful debit
* Current status: Unresolved
* Requested resolution: Either credit the ₹9,999.51 deposit to my 4Rabet account or return the full amount to my original payment source.

I have screenshots and transaction evidence showing the payment details and can provide them for verification.

I am requesting AskGamblers’ assistance in obtaining a proper resolution from 4Rabet and clarification regarding the status of my funds. I would appreciate it if 4Rabet could provide a clear explanation rather than repeated generic responses and resolve the matter by either crediting the deposit or issuing the promised refund.

Disputed Casino 4raBet Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

1 month ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution.

Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed.

While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Praveen18428

1 month ago

Dear AskGamblers Team,

Thank you for the update.

I would like to clarify that 4Rabet’s response does not actually resolve the dispute. They have simply stated that the transaction was marked as “Failed” after their internal checks and advised me to contact my bank.

The payment was made successfully from my side, and I have already provided the relevant bank statement/payment evidence showing the transaction associated with UTR 659919219447 for ₹9,999.51.

If 4Rabet is claiming that the funds were never received, I respectfully request that they provide verifiable evidence from their payment processor/acquirer showing:

1. The exact reason the transaction was marked as failed.
2. The transaction status associated with UTR 659919219447.
3. Confirmation that the funds were not credited to 4Rabet or its payment processor.
4. If the funds were received and subsequently reversed/refunded, the date, amount and transaction/reference number of the reversal.
5. Any relevant payment-provider transaction/reference ID that can allow the bank to trace the funds.

Simply stating that the transaction is “Failed” is not sufficient evidence of what happened to the money. My concern is specifically where the ₹9,999.51 went and whether it was actually returned to my bank account.

I have no objection to contacting my bank, but I believe 4Rabet/payment processor should also provide the transaction-level evidence available to them, since they are the party claiming that the payment failed.

I therefore request AskGamblers to keep the complaint open and ask 4Rabet to provide objective payment-provider evidence rather than only an internal status.

I am willing to cooperate with any reasonable verification required from my side.

Regards,
Praveen

4raBet Casino

• Representative

1 month ago

Dear Praveen,

Regarding your deposit request SUP-1759138 (UTR: 659919219447) for ₹9,999.51, the transaction has been marked as Failed after all necessary checks, including review of the bank statement provided.

The funds were not received on our side. We therefore recommend contacting your bank and providing the UTR so they can trace the transaction and clarify the current status and location of the funds.

Please also note that we do not provide customer support via WhatsApp. To ensure that your request is handled securely and by the appropriate team, please use only our official Support channels for any further communication regarding your account or transactions.

Telegram: @help4rabetsupport_bot
Email: [email protected]

We recommend relying only on these official channels and not sharing your account or transaction information with third parties.

Praveen18428

1 month ago

Dear AskGamblers Complaints Team,

I urgently need your assistance regarding my unresolved ₹9,999.51 deposit with 4Rabet.

I have now been contacted through WhatsApp by a person claiming to be a 4Rabet Payments Team Manager. They are instructing me to make another deposit of exactly ₹9,999.51 from my registered Kotak bank account, claiming that once I make this new deposit, my previous ₹9,999.51 deposit will supposedly be “added automatically.”

I specifically asked whether any amount would be sufficient, and they clearly replied that I must redeposit the same amount. When I asked what would happen to my previous deposit, they stated:

“Once the re deposit is done, your previous deposit will be added automatically.”

This is extremely concerning because the information displayed on my AskGamblers complaint itself states:

“Official 4RABET support will never ask you to make additional deposits to ‘validate’ or ‘unlock’ previous transactions.”

Therefore, the WhatsApp instructions appear to directly contradict the warning regarding official 4Rabet support.

The WhatsApp number contacting me is +44 1234 923531, and the person is claiming to be a Payments Team Manager. I have attached screenshots showing the complete conversation and their demand for an additional ₹9,999.51.

I am requesting AskGamblers to urgently investigate:

1. Is +44 1234 923531 an officially authorized 4Rabet support/payment channel?
2. Is it genuinely a requirement of 4Rabet that I make another ₹9,999.51 deposit to recover my existing deposit?
3. If this person is legitimate, please ask 4Rabet to provide the official written policy requiring such a redeposit.
4. If the person is not legitimate, please take appropriate action and inform 4Rabet about the suspected impersonation.
5. Most importantly, I request that 4Rabet resolve my original ₹9,999.51 transaction without requiring me to send additional money.

I have already been waiting approximately 21 days for resolution of the original transaction. I am not willing to put another ₹9,999.51 at risk based solely on a WhatsApp representative’s assurance.

I am providing the screenshots as evidence. I request that AskGamblers treat this as an urgent escalation, because the issue now involves a person claiming to represent the casino and requesting an additional payment to release an existing transaction.

I will not make the additional deposit until AskGamblers independently confirms that this instruction genuinely comes from 4Rabet and is a legitimate requirement.

Thank you for your urgent assistance.

Kind regards,
Praveen
Original disputed deposit: ₹9,999.51

4raBet Casino Complaint Stats

Resolved 58 / 61

Avg. Amount $193

Avg. Complaint Duration 19 days

Avg. Response Time 3 days

4raBet Casino Complaint Summary

Most user complaints about this operator fall under the Deposits category.

So far, 28 out of 28 complaints in this category have been resolved.

This operator's average complaint duration is 19 days, while the average duration across all operators is 8 days.

4raBet Casino Complaints

See all complaints for this casino

My withdrawal marked as paid out but still not credited

My withdrawals of ₹50000 - IMmQffYE8bMxhxUz3f0c86Le5Bc6zpDf

And ₹20000 - Fvs8NNFQOJ4ZkgdBqR0dUgyPNOFKLK5p

Were marked as paid out on 01/11/2026 and still they didn't reflect in my bank account and when I reached out to support, I always get automated message of processed please wait which is annoying.

Bank statement attached for the tickets below:

SUP-2141190

SUP-108098

I need it to be refunded back to my account, as I believe they never sent out the money to bank.

89h left

₹70,000

4ra bet account banned

My account mobile number is < phone number removed >. I have been using 4rabet for 3-4 years.

My account balance is 20,000 INR. When I tried to withdraw, my account was blocked showing "temporarily suspended".

I contacted [email protected]. First they said temporary, then they sent a generic reply saying "permanently banned for violation of Terms" but they did NOT tell me what violation I did. They sent the same copy-paste reply 3 times without any proof.

I have never used VPN, multi-accounting, or bonus abuse. I am ready to provide KYC (PAN, Aadhaar).

I request AskGamblers to help me get my 20,000 INR or at least get the exact proof of violation. If no proof, please ask 4rabet to unblock my account and process my withdrawal.

Account: < phone number removed >

Balance: 20,000 INR

79h left

₹20,000

Deposit Still Processing

Dear 4rabet Support Team,

I am extremely frustrated with your service. Every time I make a deposit, you put my payment into “Processing” and later claim that the funds have not been received. I am tired of facing the same issue repeatedly. How long will this continue? Why do you keep doing this every time I make a payment?

My latest payment details are provided below:

Amount: ₹999.57

Date: 29 October 2026

Time: 07:05 PM

Payment Method: PhonePe

Transaction Status: Successful

Recipient Name: EMRAN HOSSAIN

UPI ID: 9242430956m@pnb

PhonePe Transaction ID: T2610291905242975236267

UTR Number: 382165871649

Payment Message: wXF

I am attaching the payment screenshot as proof. My payment shows as successful, yet my deposit has again been put into processing. This repeated behaviour raises serious concerns about your service and feels fraudulent.

I demand that you investigate this payment and credit ₹999.57 to my 4rabet wallet within one hour. Stop giving me the same excuses every time. Verify the transaction using the UTR number and transaction ID provided above.

If you continue to delay my deposits without a proper explanation or resolution, I will escalate this matter through the appropriate complaint channels and share my evidence.

I expect an immediate resolution. I will not accept another generic response saying that you are working on the issue.

Credit my funds to my wallet without any further delay.

Regards,

A Frustrated Customer

< full name removed >

Resolved

INR 30000 Withdrawal Pending for 5 Days

Dear AskGamblers Team,

I am filing a complaint against 4rabet regarding my ₹30,000 withdrawal requested on October 24, 2026, at 16:20:41.

Withdrawal Token: oyVNa7AurYJqsvOwOfo6ByZyQnq4NIHa

It has been almost five days, but my ₹30,000 withdrawal is still showing "In Processing", and the money has not reached my bank account.

Interestingly, I made another withdrawal of ₹12,000 on the same day at 19:44:54, which was successfully credited to my bank account. However, my earlier ₹30,000 withdrawal remains pending.

I have contacted 4rabet customer support multiple times. They repeatedly claim that the payment has been processed on their side and is being handled by the payment provider and bank.

However, they have not provided any UTR, payment confirmation, or clear resolution timeline.

I am concerned about this unexplained delay, especially since my later withdrawal was successfully received.

I request AskGamblers to intervene and help me recover my ₹30,000 as soon as possible. If the payment has failed, I request 4rabet to return the amount to my account.

I have attached screenshots of my withdrawal history and customer support conversations.

I am also attaching my bank statement as proof that the ₹30,000 withdrawal has not been credited to my bank account, while my other ₹12,000 withdrawal was successfully received.

Thank you.

Resolved

₹30,000

I deposited 15000 inr but not credited into my wallet

I have deposited 15000 inr but it has not credited to my wallet and I have successfully submitted a screenshot of that payment as well, but there has been no response from their side. I'm sending so many messages from my side, but they are giving automated replies from their side, and the amount has not been credited to my account.

Resolved

Banned Verified Account with 480000 bdt

Hello AskGamblers Team,

My 4rabet account email is [email protected]

My account was verified by 4rabet on Jan 16, 2022. I have the email proof "Your account is verified".

On Jan 19, 2022 my balance was BDT 3,091,231.96 (Screenshot attached). Later my balance grew to around BDT 4,800,000 from winnings. I could not take a screenshot of 48 lakh because they banned me right after.

Before that, I successfully withdrew BDT 20,000 via bKash on Jan 19, so my account and payment method was fine.

Now 4rabet support says my account is permanently banned for "violation of Terms" but in the same email they say "We cannot provide evidence of any violations as we do not have access to that information."

How can they confiscate 30+ lakh without showing any proof of violation?

I did not create multiple accounts, did not do bonus abuse. I am ready to provide NID KYC again.

Request: Please ask 4rabet to unlock my account or pay my last balance of BDT 3,091,231 (minimum) which I can prove.

Attached:
1. Balance screenshot 30,91,231 BDT
2. Verification email from 4rabet
3. bKash withdrawal proof

Thank you,
Nahid

87h left

৳480,000

Withdrawal in processing since 3 days

Hi, I withdrew an amount of 48500 INR from 4ra bet on 16th oct 11:02PM and its 19 oct 11:48PM right now when im writing this, I haven’t received my withdrawal yet and its still showing in processing on the website and when I reach out to customer support they just say that there is a delay on payment systems end and they are trying their best to make my withdrawal successful and then just end the chat.

Please help me with this issue and make my withdrawal successful, and help me receive my funds. Thanks.

Here I'm attaching a screenshot of the withdrawal.

Resolved

₹48,500

Deposits still processing

Dear AskGamblers Complaints Team,

I am submitting this formal complaint regarding two successful UPI payments made for deposits to my 4Rabet account through the website mentioned above. Both amounts were debited successfully from my bank account, but they have not been credited to my 4Rabet wallet.

Transaction 1:

Amount: ₹3,000

Date: 4 October 2026, 01:36 AM

PhonePe Transaction ID: T2610040136044258387503

UTR: 991220702547

Payee shown: Rahul Dangi

Transaction 2:

Amount: ₹999.90

Date: 16 October 2026, 08:51 PM

PhonePe Transaction ID: T2610162051254004844008

UTR: 676378066882

Payee shown: malik gen store

Total pending amount: ₹3,999.90

The first payment has remained unresolved for approximately 20 days, and the second payment has also not been credited despite the successful transaction confirmation.

I have contacted 4Rabet customer support multiple times. Unfortunately, I keep receiving the same response that the issue is being investigated, without any concrete resolution or clear timeline.

I request AskGamblers to review my complaint and assist in escalating this matter to the relevant operator, if eligible. I ask that both transactions be investigated using their respective UTRs and that the operator provide written confirmation of the funds' status.

I request that the pending amounts be credited to my wallet or refunded appropriately if the deposits cannot be completed.

I am attaching both payment screenshots as evidence and can provide previous support conversations if required.

Thank you for your assistance.

4Rabet Username and email < removed and sent to the casino >

Resolved

₹3,999

Deposit not received in amount of 4500

Deposit not Receive
Amount 4500
Date 10 October 2026
UTR: 561904002975
but the amount has still not been credited to my account. Please check my transaction details and investigate this issue as soon as possible.
I kindly request you to verify my payment and credit the missing deposit to my account as soon as possible.

UUID
5232cfb5-3fea-43bf-a268-6a67d010e407
ticket: SUP-2008804

64h left

₹14,000

Deposit of 10k not credited in casino account

Hello,