Mark all as read

Settings

Notifications
Casino Complaints

My two deposits are not credited


2 months ago

Dear AskGamblers Team,

​I have made two successful deposits via UPI, but neither of them has been credited to my account balance yet. The money has been deducted from my bank account.

​Here are the transaction details:

​Transaction 1:

​Amount: ₹13,999.32

​UPI Ref No (UTR): 309222898011

​Date & Time: 25 Jun 2026, 08:47 PM

​Transaction 2:

​Amount: ₹7,099.99

​UPI Ref No (UTR): 309030777639

​Date & Time: 22 Jun 2026, 06:28 PM

​I have attached both payment screenshots as proof.

Please verify the UTR numbers with your payment gateway and credit the total amount to my account as soon as possible.

Disputed Casino 4raBet Casino

Discussion

User name

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

User name
Dear indalkumarsingh6196,

We have reviewed the status of both of your deposit requests and would like to provide you with an update.

Regarding SUP-1570276 (UTR: 309030777639), we completed an additional verification after reviewing the bank statement you provided. Following this review, the payment provider confirmed that the transaction remains in Failed status, which means the funds were not received by our payment system. We kindly recommend contacting your bank to trace the transaction and request assistance in locating or refunding the funds.

Regarding SUP-1589754 (UTR: 209623871015), the payment provider has also confirmed that the deposit was not received on our side. Please check whether the amount has already been returned to your bank account. If the refund has not yet been received, kindly allow up to 10 business days for the banking system to process it automatically. Please note that only Monday through Friday are considered business days, while weekends and public holidays are excluded.
User name loyalty-level-1
Dear AskGamblers Complaint Team and 4rabet Support,
​Thank you for the update. Here is my response regarding the remaining two deposits:
​Regarding SUP-1589754 (₹9,999.47 - UTR: 209623871015): The casino claims that the payment provider did not receive this deposit and asked me to check for a refund. I have strictly checked my bank account, and NO REFUND has been received for this transaction. The money was successfully deducted from my side on 29 June 2026. Since it has not been refunded to me, the casino's payment gateway must trace where the funds are.
​Regarding SUP-1570276 (₹7,099.99 - UTR: 309030777639): I note that this is still under review by the provider. It has been many days since 22 June 2026, and I still haven't received any refund for this failed deposit either.
​Please keep this case active and ask the 4rabet team to coordinate with their payment provider to trace my funds for both transactions.
User name
Dear Indalkumarsingh6196, thank you for providing an update regarding your cases. We are pleased to know that the deposit linked to SUP-1578915 has been successfully credited. Regarding SUP-1570276, your deposit is still under review by the payment provider, and we are closely monitoring the verification process. Unfortunately, we are unable to influence or accelerate the provider's checks. Regarding SUP-1589754, our payment provider has confirmed that the deposit was not received on our side. Please check whether the funds have already been refunded to your account. If not, kindly allow up to 10 business days for the refund to be completed. If you need any further assistance, please contact our support team via Telegram @help4­rab­ets­upp­ort_bot or email [email protected].
4RABET Support

4raBet Casino Complaint Stats

Resolved 40 / 41
Avg. Amount $241
Avg. Complaint Duration 19 days
Avg. Response Time 3 days

4raBet Casino Complaints

See all complaints for this casino
Amount deposited not credited
FORMAL COMPLAINT URGENT ESCALATION

I am submitting a formal complaint regarding my pending deposits with 4Rabet.

My total outstanding amount is 23999.36 and the payments have remained unresolved for more than 11 days.

TRANSACTION 1
SUP-1755524
Amount 15000
UTR 940339649081
Status Unresolved and under payment provider verification

TRANSACTION 2
SUP-1766558
Amount 7499.36
UTR 254131753372
Status Payment provider states that the deposit was not received and the funds may be returned

TRANSACTION 3
Amount 1500
UTR 012841754157
Status Payment remains stuck and uncredited

TOTAL OUTSTANDING 23999.36

I have already provided the required transaction details bank statement screenshots and video for verification.

I have received multiple contradictory responses and changing statuses regarding these transactions. I was previously informed that the payments were processed or credited in the backend and later informed that the funds were not received.

After more than 11 days I do not accept another generic response such as please wait processing is in progress finance team is checking or another estimated timeframe.

I require a transaction level investigation for all three payments.

For each UTR please provide:

1 Current exact payment provider status
2 Confirmation whether the funds were received
3 Current location or status of the funds
4 Settlement status
5 Rejection or return status if applicable
6 Refund or reversal reference if applicable
7 Exact settlement refund or reversal date and time
8 Payment provider escalation reference
9 Verifiable transaction evidence
10 Confirmation that the cases will remain open until the money is actually credited or refunded

FINAL RESOLUTION REQUIRED

For every affected transaction I require either:

ACTUAL CREDIT TO MY 4RABET ACCOUNT WITH TRANSACTION PROOF

OR

ACTUAL REFUND TO MY ORIGINAL PAYMENT ACCOUNT WITH VERIFIED REFUND REFERENCE

I have already provided all necessary cooperation and documentation.

Please escalate all three transactions to the senior finance and payment provider team immediately.

I need my total outstanding amount of 23999.36 traced and recovered.

I do not want another generic response or another changing timeframe.

Please provide the actual transaction status and verified evidence for all three UTRs.

Do not close any case until the corresponding funds are actually credited or refunded and I personally confirm receipt.
Chart Pointer
39h left
₹23,999
KYC Approved But Account Blocked And Withdrawal Refused

# KYC Approved but Account Blocked and ₹9,080 Withdrawal Refused


My 4RABET account was permanently blocked even though my KYC verification had already been successfully completed and approved.


**Account UUID:** 969810fe-251a-4c1b-9462-6b0c88161123


I received an official email from 4RABET stating:

**“KYC Verification Successful”** and: **“Your identity has been successfully verified.”**


The same email also stated that I had access to **“Smooth & fast withdrawals”** and **“Full access to all 4RABET features.”**


After this KYC approval, I deposited ₹3,000 into my account and my balance subsequently reached ₹9,080.

My account was then blocked.


Initially, 4RABET told me that my account was permanently blocked due to **“incomplete verification.”**


After I provided evidence of their KYC approval email and asked them to identify the exact incomplete verification step, their explanation changed to **“violation of the platform rules and Terms of Service.”**


When I repeatedly asked them to identify the exact violation and applicable Terms & Conditions clause, they subsequently changed the wording again to **“policy violations.”**


Despite several requests, they have not told me:

  • What exact rule I allegedly violated;
  • What specific conduct or transaction constituted the violation;
  • Which exact Terms & Conditions clause applies;
  • Why my previously approved KYC is now being treated as incomplete;
  • Or why my ₹9,080 balance is being withheld.


They are now stating that the account is permanently suspended and that no withdrawal is possible.


I am attaching my KYC approval email and screenshots of the complete conversation with 4RABET showing their changing explanations.


I am requesting AskGamblers to review this dispute and assist me in obtaining a specific explanation from 4RABET and, if there is no valid basis for withholding the funds, the release of my **₹9,080 balance**.


I have preserved all relevant evidence, including the KYC approval email, deposit/balance evidence and the complete support conversation.

Chart Pointer
54h left
₹9,080
4ra Bet Casino - 25000 INR Withdrawal marked paid out but not received
I am raising this complaint regarding a ₹25,000 withdrawal that has not reached my bank account even though 4rabet shows its status as “Paid out.”

I made the disputed withdrawal on 09 August 2026 at 21:53:28.

Amount: ₹25,000
Withdrawal Token: 2tTHGq5ydSDiv7Rtzi7Y7RwqpgJaN9nl
Case ID: SUP-1725864
UUID: 5b89975a-a0e7-4c7d-8cd9-e25ce8774cbd

There is one important point that I want to make very clear. I made TWO separate withdrawals of ₹25,000 each within a few hours.

The first withdrawal was made on 09 August 2026 at 21:53:28. This is the disputed transaction mentioned above, and I have NOT received this ₹25,000.

I made another separate ₹25,000 withdrawal on 10 August 2026 at 01:14:30. That second withdrawal was successfully credited to my bank account. Both withdrawals are shown as “Paid out” on 4rabet, but only the second withdrawal reached my bank account.

I am attaching a screenshot of my 4rabet payment history showing both ₹25,000 withdrawals, their separate dates, times and tokens. This complaint relates ONLY to the first withdrawal dated 09 August 2026 at 21:53:28.

I have contacted 4rabet support almost every day regarding the missing withdrawal. They asked me to provide my bank statement, which I submitted. When an official statement containing the IFSC code was required, I personally visited my bank and obtained it and submitted it to 4rabet.

For several days, support repeatedly told me that my statement had been forwarded to their Finance Team/payment provider for verification and that they were waiting for a response. I was also told that the withdrawal had been processed from their side and that my money was safe.

However, after waiting for many days, I was again asked to provide an updated bank statement covering the period from the withdrawal date up to the present date. I have still not received a clear explanation about what happened to this specific ₹25,000 payment.

I am not making a general accusation against the platform. I only want this specific withdrawal to be traced properly and a clear resolution provided. If the payment was genuinely sent, I request that the operator/payment provider provide the relevant transaction/reference details that can establish where this specific ₹25,000 payment was sent.

I request AskGamblers to assist in resolving this case and determining why the first ₹25,000 withdrawal marked as “Paid out” has not reached my bank account.
Status solved Resolved
₹25,000
Delayed 50000 INR payout under support ticket SUP1673437

Dear AskGamblers,

I am writing to formally request your urgent assistance regarding a severely delayed withdrawal issue with 4rabet Casino, as I am facing technical difficulties submitting a complaint directly through your web portal. Below are my account details:

Player UUID: 2fa89821-0533-46b9-a700-edc9e08f970b

Registered Email: <removed>

Disputed Amount: ₹50,000

Official Support Ticket ID: SUP-1673437

On 25th July 2026, I requested a withdrawal of ₹50,000.

The casino instantly updated my dashboard status to "Paid Out". However, it has been over 16 days, and no funds have been credited to my bank account.

When I requested the mandatory 12-digit UTR (Unique Transaction Reference) or RRN number as financial proof of the transfer, the casino's support team repeatedly failed to provide it. Instead, they have been using stalling tactics.

Initially, they blamed "external payment providers," and recently, a customer support manager named Lior sent me a generic automated response stating they are "thoroughly reviewing" the case. I have kept the Curaçao Gaming Authority ([email protected]) in copy on all previous emails, but 4raBet continues to ignore regulations and withhold my money without any valid proof of payment.

16 days have passed without any resolution.

I kindly request that your platform officially log this dispute against Ticket ID SUP-1673437, intervene with 4raBet management, and help me recover my funds.

Chart Pointer
93h left
₹50,000