Complaint #113 4raBet Casino

KYC Approved But Account Blocked And Withdrawal Refused

By Tusharbhati2315

1 month ago

# KYC Approved but Account Blocked and ₹9,080 Withdrawal Refused

My 4RABET account was permanently blocked even though my KYC verification had already been successfully completed and approved.

**Account UUID:** 969810fe-251a-4c1b-9462-6b0c88161123

I received an official email from 4RABET stating:

**“KYC Verification Successful”** and: **“Your identity has been successfully verified.”**

The same email also stated that I had access to **“Smooth & fast withdrawals”** and **“Full access to all 4RABET features.”**

After this KYC approval, I deposited ₹3,000 into my account and my balance subsequently reached ₹9,080.

My account was then blocked.

Initially, 4RABET told me that my account was permanently blocked due to **“incomplete verification.”**

After I provided evidence of their KYC approval email and asked them to identify the exact incomplete verification step, their explanation changed to **“violation of the platform rules and Terms of Service.”**

When I repeatedly asked them to identify the exact violation and applicable Terms & Conditions clause, they subsequently changed the wording again to **“policy violations.”**

Despite several requests, they have not told me:

What exact rule I allegedly violated;
What specific conduct or transaction constituted the violation;
Which exact Terms & Conditions clause applies;
Why my previously approved KYC is now being treated as incomplete;
Or why my ₹9,080 balance is being withheld.

They are now stating that the account is permanently suspended and that no withdrawal is possible.

I am attaching my KYC approval email and screenshots of the complete conversation with 4RABET showing their changing explanations.

I am requesting AskGamblers to review this dispute and assist me in obtaining a specific explanation from 4RABET and, if there is no valid basis for withholding the funds, the release of my **₹9,080 balance**.

I have preserved all relevant evidence, including the KYC approval email, deposit/balance evidence and the complete support conversation.

Disputed Casino 4raBet Casino

Reason Verification issues

Amount ₹9080

Discussion

34 hours left for Tusharbhati2315 to respond.

4raBet Casino

• Representative

2 days ago

Dear AskGamblers Complaint Team,

Thank you for your message.

Our team is currently preparing the requested documentation and supporting evidence for this case. We are carefully reviewing the payment verification details, transaction records, and information received from the payment provider to ensure the response is complete and accurate.

We will provide the requested evidence and update you as soon as possible within the required timeframe.

Kind regards,
4RABET Support

AskGamblers

• Support Team

6 days ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the 4raBet Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

4raBet Casino

• Representative

1 week ago

Dear Tusharbhati2315,
Following a thorough review of your account activity, we must inform you that your account has been permanently closed due to violations of the platform rules. This decision is final, and the account cannot be restored, reopened, or used again.
For more information regarding the applicable rules, please refer to Sections 5 and 13 of our Terms & Conditions: https://4rabetoriginal.com/terms-and-conditions
4RABET Support

AskGamblers

• Support Team

1 week ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the 4raBet Casino team.

4raBet Casino Complaint Stats

Resolved 48 / 53

Avg. Amount $205

Avg. Complaint Duration 20 days

Avg. Response Time 3 days

4raBet Casino Complaint Summary

Most user complaints about this operator fall under the Deposits category.

So far, 24 out of 24 complaints in this category have been resolved.

This operator's average complaint duration is 20 days, while the average duration across all operators is 8 days.

Complaint Status

34h left

₹9,080

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4raBet Casino Complaints

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Deposit of 10k not credited in casino account

Hello,

My deposit of ₹10000 is still not credited after more than 2 days.

Account UUID: bf3daf2f-22b8-4716-b5d6-7af9afa8f89e

I am attaching:

Payment success screenshot

UTR / transaction ID

I have checked the with they said payment was successful. Please credit the amount immediately or process a refund asap.

86h left

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Urgent withdrawal refund

Hello,
I am writing this to report a serious issue with my withdrawal on 4rabet.My UUID b88f8887-f2f8-42dc-bf67-5b0d5827d43c My withdrawal request of ₹7,500 INR has been stuck and is showing "under review" for more than 980hours (over 40 days).
According to their support agent (Raj Kumar), the withdrawal has been approved but they are delaying it under the excuse of "manual processing by the support team." This is completely unacceptable. No payment gateway takes 40 days to process a transaction.
Here are my official transaction details as provided in the chat:
• Withdrawal Amount: ₹7500.00 INR
• Assigned Ticket Number: SUP-1840071
• Withdrawal Token: SdVaeVvqmlWBfNNjo7Yim0naNuDehZNX
I have already provided all the details, but there is no real action, only automated replies. I request the 4rabet management to look into this immediately and release my money

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4Rabet 100000 INR Withdrawal Not Received for Over 90 Days

I am submitting a complaint against 4Rabet regarding a 100000 INR withdrawal that has remained unresolved for more than 90 days.
I am a long-term 4Rabet customer and a VIP 7 member.
My 100000 INR withdrawal has never been credited to my bank account.
Withdrawal details:
Amount: 100000 INR
Withdrawal Token: jAH93I6YQL6Ztj8iZVfTZfB7dd8xos2F
4Rabet Support Ticket: SUP-1637463
Status shown by 4Rabet: Paid Out / Processed / Approved
The withdrawal has been showing as Paid Out or Processed, but the money has not reached my bank account and has not been returned to my 4Rabet gaming balance.
I have contacted 4Rabet support repeatedly for more than 90 days. I have also contacted my account manager. They continue to tell me that the withdrawal is under investigation, being processed, or being handled by the finance or payment provider team.
Even yesterday and today, I contacted 4Rabet support and received the same type of response that the withdrawal is still being processed or investigated.
I have already provided my bank statement showing that this 100000 INR withdrawal was not received. 4Rabet has confirmed that they received my bank proof.
Despite this long delay, 4Rabet has not provided me with a UTR, RRN, valid transaction reference, payment provider details, exact payment date and time, or verifiable proof that the money was successfully transferred to my bank.
I am no longer asking for another generic investigation update.
I respectfully request AskGamblers to assist me in obtaining a concrete resolution from 4Rabet.
If the 100000 INR was successfully transferred to my bank, I request 4Rabet to provide verifiable transaction proof, including the UTR or RRN, payment provider details, transaction date and time, and destination details.
If the payment was not successfully completed, I request that the full 100000 INR be returned to my 4Rabet gaming balance.
I am attaching my withdrawal screenshot, recent and previous 4Rabet chat screenshots, bank statements, and relevant support ticket or email correspondence as evidence.
Thank you for reviewing my complaint and assisting me in obtaining a concrete resolution.

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₹100,000

49998 Deposited via UPI Wallet Not Credited and No Refund Received

I am writing this review after repeated failures to get my deposit credited to my 4rabet account or refunded back to my bank account.

On 10 August 2026, I completed two separate deposits via UPI to the assigned payment receiver details provided by 4rabet:

Transaction 1:

Amount: ₹29,999.80
UPI Reference No. (UTR): 622223780680
Receiver UPI ID: boim-475735566908@boi (Mohammad Sajan)
Date & Time: 10 Aug 2026, 10:47 AM

Transaction 2:

Amount: ₹19,999.05
UPI Reference No. (UTR): 622224968109
Receiver UPI ID: boim-475735566908@boi (Mohammad Sajan)
Date & Time: 10 Aug 2026, 11:59 AM
Total Amount Transferred: ₹49,998.85

4rabet Registered User ID: b04a7634-6f3d-4197-b410-685c004da1e8

Both transactions were debited successfully from my bank accounts, and the UTR numbers confirm successful delivery to the recipient. Despite the payment being completed, neither amount was credited to my 4rabet balance, nor was any reverse credit initiated back to my accounts.

I request 4rabet management to immediately trace these two UTR numbers with their payment gateway/merchant and either credit the full ₹49,998.85 to my wallet or process an immediate refund back to the source bank accounts.

Resolved

Status shows paid out but my withdrawal has not been credited for 11 days

Withdrawal token ID: nuCz69VJdAvOkNPMIKVo4JX7xwyE1Deo

I'm your vip account user

I ordered my withdrawal 14140 rupees on 19 September at 11:41 Am and 4raBet showing my withdrawal status paidout from 20 September. 12 days have passed, but I have not yet received my money in my bank account..

Please help me with my withdrawal issue. Please transfer my withdrawal issue to your payment department for a fast withdrawal.

Your support team sent me same automated message, saying that for 9 days your bank statement has been sent to the finance team for review.. But today it is 12 days, and no one has verified my bank statement.

All your team members just send automated messages, not giving a solution. Even though this is my vip account and I'm your vip user but still your support team ignored my issue .

Please clear my withdrawal money immediately.

Unresolved

₹14,140

Deposit issues

I am submitting a complaint regarding two deposits that were successfully completed from my bank account, but the casino has not properly credited/resolved the deposited funds.

The deposit details are:

1. Amount: ₹2,999.94

Date & Time: 23 September 2026, 09:56 PM
UPI Reference No.: 315376893580
Recipient: < full name removed >

2. Amount: ₹2,499.65

Date & Time: 23 September 2026, 09:18 PM
UPI Reference No.: 315374037749
Recipient: < full name removed >

Total deposited amount: ₹5,499.59.

Both payments were successfully completed through UPI from my IndusInd Bank account. I have screenshots showing the successful transactions and the UPI reference numbers.

I contacted the casino's support team regarding this issue, but the matter has not been resolved. I am requesting the casino to verify these transactions with their payment provider and credit the funds to my casino account or provide a proper refund if the deposits cannot be credited.

I am attaching the payment screenshots as proof. I kindly request AskGamblers to review my case and assist me in resolving this matter.

Thank you.

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Payment delayed since 20 days

Withdrawal token no
8SVsw5qXu3oPArHOe6EkAvWujudor8hF
My ₹5,109 withdrawal has now been pending for 20 days. You previously confirmed that it was processed/released to the payment provider and that the issue was with the provider.
Please provide me with the current payment-provider status and a specific resolution date. If the payment has already been released, please provide the payment/transaction reference proving the transfer.
I need a clear answer rather than another general “please wait” response.
Ticket: SUP-1840144

70h left

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Complaint Against 4RABET Casino 5000 Rs Deposit Not Credited

Casino: 4RABET

Requested Deposit Amount: ₹5,000 INR

Amount Actually Paid: ₹4,999.64 INR

Deposit Date: 13 September 2026

Deposit Time: 10:35 PM

Payment Method: UPI via Paytm

UPI ID: eeeeeessdd@naviaxis

UPI Reference Number: 314637752487

Complaint Details

I am submitting this complaint regarding a ₹5,000 deposit that I attempted to make to my 4RABET casino account on 13 September 2026 at approximately 10:35 PM.

I initiated a ₹5,000 deposit through 4RABET. During the payment process, the payment provider showed the amount payable as ₹4,999.64 instead of ₹5,000. I followed the payment instructions provided by the payment provider and successfully paid the displayed amount of ₹4,999.64 through UPI using Paytm.

The payment was successfully completed, and the amount of ₹4,999.64 was debited from my bank account.

The payment was made to the following details displayed by the payment provider:

UPI ID: eeeeeessdd@naviaxis

UPI Reference Number: 314637752487

Transaction date: 13 September 2026

Transaction time: 10:35 PM

Amount paid: ₹4,999.64

However, despite the successful payment, the ₹5,000 deposit has not been credited to my 4RABET casino wallet.

Today is 21 September 2026, so more than a week has passed since the payment was successfully completed.

I have contacted 4RABET support multiple times regarding this issue, but the deposit has still not been credited to my account.

Evidence Available

I am attaching the following documents as proof:

Screenshot of the successful UPI/Paytm payment.

Bank statement showing the debit of ₹4,999.64.

Payment transaction details showing UPI Reference Number 314637752487.

Resolution Requested

I kindly request AskGamblers to assist me in resolving this matter with 4RABET.

I initiated a ₹5,000 deposit, and the payment provider instructed me to pay ₹4,999.64, which I successfully paid. The payment was completed and the money was debited from my bank account, but the corresponding deposit has not been credited to my 4RABET wallet.

I therefore request that 4RABET investigate this transaction with its payment provider and credit the ₹5,000 deposit to my casino wallet.

If the deposit cannot be credited for any reason, I request that the ₹4,999.64 actually paid by me be refunded to the original payment source.

I have provided the UPI Reference Number 314637752487 and can provide any additional information required to verify the transaction.

I would appreciate AskGamblers' assistance in getting this matter investigated and resolved.

Thank you.

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4rabet Denied 1000 INR Spin Marathon Real Cash Prize Despite Mission Completion

I am a regular player on 4rabet (UUID: 6fa82c35-f456-4888-8baf-3b3e2e1d6953).

I participated in the weekly "Spin Marathon" mission, which requires completing 2000 spins within a week to receive a 1000 INR Real Cash Prize. I successfully completed all 2000 spins playing "777 Gems" and "Casino Strike" slots. My in-app mission progress bar clearly showed "2000/2000 Spins Completed." However, after the mission week ended and reset, the 1000 INR cash prize was not credited to my main balance.

Initially, the support team acknowledged in the chat that my mission was successfully completed with 2000 spins and stated that a detailed investigation was underway. However, they later abruptly changed their statement via email, claiming that the reward was deactivated because I did not meet a "₹40,000 wagering requirement."

This is a completely false and fabricated excuse to deny my payout.

The Spin Marathon is strictly a spin-count promotion, not a wagering bonus. In fact, I have successfully completed this exact same mission and received the 1000 INR real cash prize on 27th August and 10th September without any wagering conditions. I have the historical screenshots proving that I received these exact rewards previously without any such hidden terms. 4rabet is acting in bad faith and changing the promotional rules retroactively after the player has fulfilled the criteria.

I request AskGamblers to intervene, review my gameplay history logs for the 2000 completed spins, and instruct 4rabet to credit my rightful 1000 INR cash prize immediately.

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Deposit not added to my 4rabet account

Hello,

My deposit of ₹1000 is still not credited after more than 20 hours.

Account UUID: 5953414b-86a0-4600-90af-e5e9dbd87c21

Email: < email removed >

I am attaching:

Payment success screenshot
UTR / transaction ID
Bank statement

Please credit the amount immediately or process a refund and give me the ticket number.

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