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Deposit not credited for 22 days


3 weeks ago

On 26 June 2026 I deposited Rs 9999.99 via UPI to 4rabet.

UTR: 488282835083

Beneficiary: MANOJ KASANA

Money debited from my bank but not credited to 4rabet wallet.


Ticket SUP-1581455 created. I sent PhonePe screenshot and bank statement 3 times.


Support replies:

- Kazi - forwarded to finance dept

- Mahal - "deposit SUP-1581455 488282835083 is being processed, funds will be credited ASAP"

- Amrita live chat - "deposit still being processed, waiting provider verification"

- Raj Kumar - generic replies


As of 17 July 7 PM, 22 days later, still not credited.


Request: Please credit Rs 9999.99 to my wallet or refund to my bank with proof.


Proofs attached: UTR screenshot, bank statement, all support emails and chat.

Disputed Casino 4raBet Casino

Discussion

User name

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

User name
Dear Khuhlvelicy, we understand your concern about deposit SUP-1581455 with UTR 488282835083. After an additional review of your deposit and the bank statement you provided, the payment provider confirmed that the transaction status remains "Failed". This means the funds were not received on our side, so we kindly ask you to contact your bank to trace the transaction and confirm the current status or location of the funds.

4RABET Support
User name loyalty-level-1
Dear AskGamblers Team,

This is a template reply from 4raBet which I already received 3 days ago. They have not answered my new evidence.

I have re-contacted my bank for UTR 488282835083.
My bank's official reply: "As per NPCI records, the transaction is SETTLED to the beneficiary account. No refund has been received. For further investigation, beneficiary bank statement is required."

My bank confirms:
1. Money IS debited.
2. Money IS settled to beneficiary as per NPCI.
3. NO refund / reversal has come back.

4raBet says "Failed, not received by our system". If it is failed on your side, then where is my money? NPCI says it is settled to YOUR payment aggregator. Then YOU must provide:

Either A) Refund ARN/RRN/UTR with date proving you refunded Rs. 9,999 for UTR 488282835083
OR
B) Your payment aggregator's bank statement showing UTR 488282835083 was not received.

You cannot mark it as "Failed" and also keep the money. As per RBI, a failed transaction must be refunded within 5 days.

I have also filed a complaint on National Cyber Crime Portal (cybercrime.gov.in) regarding this UTR and the beneficiary account will be traced.

I request AskGamblers to ask 4raBet to stop sending template replies and provide either refund proof or credit my wallet with Rs. 9,999.

Evidence: Bank statement showing debit, NPCI settled status from bank, previous chat where 4raBet promised 10-day refund.
cybercrime.jpg
User name
Dear khuhlvelicy, we understand your concern regarding deposit SUP-1581455 (UTR: 488282835083). The payment provider has carefully reviewed your deposit together with the bank statement you submitted. The transaction remains marked as "Failed," which means the funds were not received by our system. Based on the provider's confirmation, we kindly recommend contacting your bank for further assistance in tracing the transaction.
4RABET Support

4raBet Casino Complaint Stats

Resolved 34 / 34
Avg. Amount $249
Avg. Complaint Duration 18 days
Avg. Response Time 2 days

4raBet Casino Complaints

See all complaints for this casino
Withdrawal amount not received

Hello AskGamblers Team,


I am writing to log a formal complaint against 4raBet Casino regarding a total winnings balance of ₹4,50,000 INR that the platform is currently stalling and refusing to process for withdrawal.


My User ID on the platform is: 11035a38-0fb3-437a-9a5c-7917694a7447

My registered email id - <email address removed>

My registered phone number is <removed>


Background & Timeline:

Last week, I had a major winning streak on the platform which brought my total balance to ₹4,50,000 INR. Following this win, I attempted to withdraw my funds in smaller, standard installments of ₹30,000 INR and ₹40,000 INR to comply with normal transaction processing limits.


The Issue:

Every single withdrawal request I place immediately goes into a "Created" status. However, none of these requests advance to the "Processing" stage. They remain completely stuck in the "Created" phase indefinitely, well past the standard 48-hour window. New withdrawal attempts face the exact same technical halt.


Support Response:

I have contacted the platform's live chat support multiple times to resolve this issue. The support agents refuse to provide any transaction timelines, explanations, or updates. They only repeat generic, scripted responses stating that they are "working on it" without offering any actual progress or resolution.


My account is in good standing, and I am fully prepared to complete any additional KYC or verification checks if required by the security team. Stalling verified player payouts without cause or communication is a clear breach of fair gaming terms.


I request 4raBet Casino to review my account status, move my withdrawal requests into the processing phase, and release my hard-earned winnings. I am attaching screenshots of my stuck withdrawal logs and active balance for reference.


Thank you for your assistance in mediating this dispute.

Status rejected Rejected
₹450,000