On 26 June 2026 I deposited Rs 9999.99 via UPI to 4rabet.
UTR: 488282835083
Beneficiary: MANOJ KASANA
Money debited from my bank but not credited to 4rabet wallet.
Ticket SUP-1581455 created. I sent PhonePe screenshot and bank statement 3 times.
Support replies:
- Kazi - forwarded to finance dept
- Mahal - "deposit SUP-1581455 488282835083 is being processed, funds will be credited ASAP"
- Amrita live chat - "deposit still being processed, waiting provider verification"
- Raj Kumar - generic replies
As of 17 July 7 PM, 22 days later, still not credited.
Request: Please credit Rs 9999.99 to my wallet or refund to my bank with proof.
Proofs attached: UTR screenshot, bank statement, all support emails and chat.
Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.
4RABET Support
This is a template reply from 4raBet which I already received 3 days ago. They have not answered my new evidence.
I have re-contacted my bank for UTR 488282835083.
My bank's official reply: "As per NPCI records, the transaction is SETTLED to the beneficiary account. No refund has been received. For further investigation, beneficiary bank statement is required."
My bank confirms:
1. Money IS debited.
2. Money IS settled to beneficiary as per NPCI.
3. NO refund / reversal has come back.
4raBet says "Failed, not received by our system". If it is failed on your side, then where is my money? NPCI says it is settled to YOUR payment aggregator. Then YOU must provide:
Either A) Refund ARN/RRN/UTR with date proving you refunded Rs. 9,999 for UTR 488282835083
OR
B) Your payment aggregator's bank statement showing UTR 488282835083 was not received.
You cannot mark it as "Failed" and also keep the money. As per RBI, a failed transaction must be refunded within 5 days.
I have also filed a complaint on National Cyber Crime Portal (cybercrime.gov.in) regarding this UTR and the beneficiary account will be traced.
I request AskGamblers to ask 4raBet to stop sending template replies and provide either refund proof or credit my wallet with Rs. 9,999.
Evidence: Bank statement showing debit, NPCI settled status from bank, previous chat where 4raBet promised 10-day refund.
4RABET Support
4raBet Casino Complaint Stats
Screenshot