Complaint #80 4raBet Casino

Deposit not credited or refunded back

By Harsh P.

3 weeks ago

I deposited 5000, and it was a unique payment of 4999.33 with the payment note, and they say it is still not received.

They tell then to wait for 10 days for a refund. After 10 days, you say to contact your bank.

I want to know what the bank will do for a successful transaction. The main reason is that you rely on the payment provider. The payment provider defrauds you and you frauds with people deposit. We are providing all the proofs and what you are providing. The payment provider bank rejected the chargeback, and you are telling me to contact the bank.

Whydon't you just provide the bank statement of the payment provider and show me that you are right? You guys just blame us. I will not play anymore on your sites as you guys cheat us.

I contacted my bank they clearly told me that the merchant has rejected the chargeback and they cannot return my money. You can easily say, contact your bank. If it is true, please provide the JKB bank statement of that merchant.

Disputed Casino 4raBet Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear all,

Following a careful review and consideration of all the information, details, and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 4raBet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

4raBet Casino

• Representative

3 weeks ago

Dear Harsh,

We have carefully reviewed your case once again.

Your deposit SUP-1545918 (UTR 616304165075) has undergone all available verification procedures, including an additional review based on the official bank statement you provided.

Following the investigation, the payment provider confirmed that the transaction remains in Failed status. This means that the funds were not received by our payment accounts and therefore could not be credited to your 4RABET balance.

As these funds were never received on our side, we can only recommend that you continue working with your bank regarding the movement of the funds and any available refund or recovery procedures.

For further assistance, please contact our support team via Telegram @help4rabetsupport_bot or email [email protected]

Dear AskGamblers Team,

We have already sent all available supporting evidence related to this case to your email, including the verification results confirming that the payment was not received by our payment provider.

Kindly review the submitted documentation before making a final decision on this complaint. We remain available should any additional information or clarification be required.

AskGamblers

• Support Team

3 weeks ago

Dear 4raBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

4raBet Casino Complaint Stats

Resolved 32 / 32

Avg. Amount $263

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

4raBet Casino Complaints

See all complaints for this casino

Deposited 5000 still not credited in my gaming account

Hello Team,

On 17th July I deposited 5000 through my 4rabet gaming account even though I did the payment successfully through phonepe deposit method; the money was not credited to my gaming account.

Everytime I reach out to web chat, gmail and telegram the response I'm getting an automated bot response like under review, checking with highest priority but no solution.

It's been 10 days; let me tell you it's a upi transaction which is instant. If I assume it failed the refund should be credited in 48 hours, whereas I didn't get any refund.

Please find all proofs attached

75h left

₹5,000

Deposit not credited for 22 days

On 26 June 2026 I deposited Rs 9999.99 via UPI to 4rabet.

UTR: 488282835083

Beneficiary: MANOJ KASANA

Money debited from my bank but not credited to 4rabet wallet.

Ticket SUP-1581455 created. I sent PhonePe screenshot and bank statement 3 times.

Support replies:

- Kazi - forwarded to finance dept

- Mahal - "deposit SUP-1581455 488282835083 is being processed, funds will be credited ASAP"

- Amrita live chat - "deposit still being processed, waiting provider verification"

- Raj Kumar - generic replies

As of 17 July 7 PM, 22 days later, still not credited.

Request: Please credit Rs 9999.99 to my wallet or refund to my bank with proof.

Proofs attached: UTR screenshot, bank statement, all support emails and chat.

57h left

₹9,999

My withdraw Status Paid Out But Money Not received Bank Account

Dear AskGamblers Team,

I am filing a fresh and urgent complaint against 4rabet Casino regarding a high-value withdrawal of ₹34,700 that is completely missing from my bank account, despite being marked as completed by the casino.

On 11 July 2026, I requested a withdrawal, and the casino updated the status to "Paid out" in my account history. However, it has been more than 6 days , and absolutely no funds have been credited to my bank account.

Here are the exact transaction details from my casino panel:

Withdrawal Amount: ₹34,700 INR

Date/Time of Transaction: 11.07.2026 11:18:49

Transaction Token: sUYtoyBKg5qNRI2MutfkMLqwrR24dskB

UUID:- ee97410a-269f-4fd7-a0b6-6e1e450a20ac

Current Status: Paid out

The casino has only provided an internal system "Token," which holds no value for a banking institution. My bank strictly requires a valid 12-digit Bank UTR (Unique Transaction Reference) number or RRN to trace any inward remittance. Without this, the bank cannot locate the money.

I request the AskGamblers team to intervene and ask 4rabet Casino to either provide the official bank UTR number as proof of a successful transfer or return the ₹34,700 back to my gaming balance immediately.

Thank you,

< personal information removed >

Please check my attached Bank statement; please check askgambler team

Bank statement Password:- < passwird removed >

47h left

₹34,700

Withdrawal amount not received

Hello AskGamblers Team,

I am writing to log a formal complaint against 4raBet Casino regarding a total winnings balance of ₹4,50,000 INR that the platform is currently stalling and refusing to process for withdrawal.

My User ID on the platform is: 11035a38-0fb3-437a-9a5c-7917694a7447

My registered email id - <email address removed>

My registered phone number is <removed>

Background & Timeline:

Last week, I had a major winning streak on the platform which brought my total balance to ₹4,50,000 INR. Following this win, I attempted to withdraw my funds in smaller, standard installments of ₹30,000 INR and ₹40,000 INR to comply with normal transaction processing limits.

The Issue:

Every single withdrawal request I place immediately goes into a "Created" status. However, none of these requests advance to the "Processing" stage. They remain completely stuck in the "Created" phase indefinitely, well past the standard 48-hour window. New withdrawal attempts face the exact same technical halt.

Support Response:

I have contacted the platform's live chat support multiple times to resolve this issue. The support agents refuse to provide any transaction timelines, explanations, or updates. They only repeat generic, scripted responses stating that they are "working on it" without offering any actual progress or resolution.

My account is in good standing, and I am fully prepared to complete any additional KYC or verification checks if required by the security team. Stalling verified player payouts without cause or communication is a clear breach of fair gaming terms.

I request 4raBet Casino to review my account status, move my withdrawal requests into the processing phase, and release my hard-earned winnings. I am attaching screenshots of my stuck withdrawal logs and active balance for reference.

Thank you for your assistance in mediating this dispute.

51h left

₹450,000

35000 deposit not credited

Hi,
This is to inform you that I deposited 35000 on 27th June at 8.17pm on my 4rabet account.
It’s been 3 days now my amount is not credited in the account.

And now payment history in 4rabet account is also showing failed transaction.

I request Askgamblers to kindly interfere into this matter.

I have attached screenshot of the transaction.

Resolved

₹35,000

Withdrawal section shows paid out money not received in my bank account

Withdrawal section shows paid out money not received in my bank Account it has already been more than 10 days now I want my money Here’s my bank statement that I already submitted multiple times i want an genuine update on money where is my money stuck? I have been getting same generic replies with no update and resolution till now please tell them to release my funds now .

Resolved

My two deposits are not credited

Dear AskGamblers Team,

I have made two successful deposits via UPI, but neither of them has been credited to my account balance yet. The money has been deducted from my bank account.

Here are the transaction details:

Transaction 1:

Amount: ₹13,999.32

UPI Ref No (UTR): 309222898011

Date & Time: 25 Jun 2026, 08:47 PM

Transaction 2:

Amount: ₹7,099.99

UPI Ref No (UTR): 309030777639

Date & Time: 22 Jun 2026, 06:28 PM

I have attached both payment screenshots as proof.

Please verify the UTR numbers with your payment gateway and credit the total amount to my account as soon as possible.

Resolved

Withdrawal marked successful but funds not received

Dear AskGamblers Team,

I would like to file a complaint against 4raBet regarding a withdrawal issue.

My withdrawal request was marked as "Successful" by 4ra Bet; however, the funds have not been credited to my bank account. Despite waiting for the stated processing period and checking with my bank, I have not received the money.

Account Details:

Casino/Bookmaker: 4raBet

Username: <removed>

Withdrawal Amount: ₹28500

Withdrawal Date: 12/06/2026

Withdrawal/Transaction ID: Iu7B0vrVsN8dsPvGmdKKDx7yPDtf6mlh

I have already contacted 4raBet support, but the issue remains unresolved. The operator claims the withdrawal was successful, yet I have not received the funds in my bank account.

I kindly request that AskGamblers investigate this matter and assist me in obtaining:

The UTR/Bank Reference Number for the transaction.

Proof of payment from the operator.

A resolution ensuring that the withdrawn amount is credited to my bank account or returned to my gaming account.

Thank you for your assistance. I look forward to your support in resolving this issue.

Sincerely,

Resolved

₹28,500

Complaint regarding delay in withdrawal processing

My User ID In Casino < sewnt to the casino >

I would like to lodge a complaint against 4RABET regarding the unreasonable delay in processing my withdrawal request of INR 20,000, which was initiated on 07-06-2026.

Despite submitting all the documents requested by their support team, I have been receiving the same generic response for the past 10 days without any resolution or clear explanation. The withdrawal remains pending, and the support team has failed to provide a satisfactory update on the status of my funds.

I request your intervention in this matter and ask that 4RABET be directed to process my withdrawal immediately or provide a valid reason for the delay.

Thank you for your assistance.

Resolved

₹20,000

Deposit pending from 15 days

I have been a regular 4rabet user for about three years, and I am extremely disappointed with the recent issue regarding my deposit. On 31/05/2026, I made a UPI deposit of 13,999 INR through PhonePe. The transaction has been pending for many days and the amount has neither been credited to my 4rabet account nor refunded to my bank. The transaction details are UTR: 380962924583 and reference SUP-1506861.

I contacted my bank by phone and was informed that the transaction was successfully processed from their side. Despite this, 4rabet’s Telegram support, email support, and other customer support channels keep sending the same repeated message that the transaction is “still in process,” without providing any real solution. I was even given a specific timeline for resolution, but that timeline has already passed and nothing has changed.

It has now been around ten days since the transaction, and I still have not received my refund or the deposit in my account. As a long‑time user, this situation has completely damaged my trust. I feel that my money is stuck without justification, and the repeated standard replies from support are very frustrating.

I request that my deposit of 13,999 INR linked to UTR: 380962924583 and SUP-1506861 be resolved immediately by either crediting the amount to my 4rabet account or processing a full refund to my bank account without any further delay. I also expect a clear explanation for this delay and assurance that such an issue will not be repeated in the future.

Resolved