Complaint #38 4raBet Casino

Deposit not credited in wallet

By Anshuman10

2 months ago

Dear Support Team,

I am writing to formally raise a complaint regarding a deposit of ₹5,500 made on 27 March 2026 at 03:00 PM via UPI, which has been successfully debited from my bank account but has not been credited to my 4rabet wallet till now.

Transaction Details:

- Amount: ₹5,500

- UTR Number: 399666411439

- Payment Method: UPI (Paytm)

- Receiver: Gaiz Enterprises

This delay is unacceptable as the transaction is already marked as successful from my bank side. I have also attached proof of payment for your verification.

I request you to immediately:

1. Credit the amount to my 4rabet account, OR

2. Initiate a full refund to my original payment source

If this issue is not resolved within 24 hours, I will be forced to escalate the matter by filing complaints with my bank, UPI authorities, and cyber crime department for further action.

Kindly treat this as urgent and resolve my issue without further delay.

Regards,

Disputed Casino 4raBet Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

1 month ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Anshuman10

1 month ago

I strongly disagree with your response. The payment was successfully debited from my bank account on 27th last month, and I have already provided valid proof including bank statement and UTR number (399666411439). You cannot simply mark it as “failed” without ensuring the refund is completed.

It has been a long delay, and I have still not received my money back. This is unacceptable. If the transaction is marked as failed from your side, then the refund must be processed immediately.

I request you to take this matter seriously and provide a clear update on the refund status with a confirmed timeline. If the refund is not processed then I will be forced to escalate this issue further through my bank, NPCI, and legal/cyber authorities.

Kindly resolve this issue at the earliest and confirm the refund.

4raBet Casino

• Representative

1 month ago

Hello Anshuman10, we understand your concern regarding the deposit and we’re sorry for the frustration caused. After checking your bank statement, your deposit under SUP-1258176 (399666411439) has been reviewed by the payment system and is officially marked as Failed, even if it appears successful on your side. In such cases, funds are usually returned automatically, and if you have not received them, we recommend contacting your bank to help locate the transaction. Kindly contact our support via Telegram @help4rabet_support_bot or email [email protected]
so we can assist you further.

Anshuman10

2 months ago

It's already been a month they have failed the payment but it's successful transfer to them I have send my bank statement also now they are saying that it will refund it's already been a month I want my money back don't scam people

4raBet Casino Complaint Stats

Resolved 26 / 26

Avg. Amount $290

Avg. Complaint Duration 20 days

Avg. Response Time 2 days

4raBet Casino Complaints

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Withdrawal marked successful but funds not received

Dear AskGamblers Team,

I would like to file a complaint against 4raBet regarding a withdrawal issue.

My withdrawal request was marked as "Successful" by 4ra Bet; however, the funds have not been credited to my bank account. Despite waiting for the stated processing period and checking with my bank, I have not received the money.

Account Details:

Casino/Bookmaker: 4raBet

Username: <removed>

Withdrawal Amount: ₹28500

Withdrawal Date: 12/06/2026

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I have already contacted 4raBet support, but the issue remains unresolved. The operator claims the withdrawal was successful, yet I have not received the funds in my bank account.

I kindly request that AskGamblers investigate this matter and assist me in obtaining:

The UTR/Bank Reference Number for the transaction.

Proof of payment from the operator.

A resolution ensuring that the withdrawn amount is credited to my bank account or returned to my gaming account.

Thank you for your assistance. I look forward to your support in resolving this issue.

Sincerely,

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My User ID In Casino < sewnt to the casino >

I would like to lodge a complaint against 4RABET regarding the unreasonable delay in processing my withdrawal request of INR 20,000, which was initiated on 07-06-2026.

Despite submitting all the documents requested by their support team, I have been receiving the same generic response for the past 10 days without any resolution or clear explanation. The withdrawal remains pending, and the support team has failed to provide a satisfactory update on the status of my funds.

I request your intervention in this matter and ask that 4RABET be directed to process my withdrawal immediately or provide a valid reason for the delay.

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I have been a regular 4rabet user for about three years, and I am extremely disappointed with the recent issue regarding my deposit. On 31/05/2026, I made a UPI deposit of 13,999 INR through PhonePe. The transaction has been pending for many days and the amount has neither been credited to my 4rabet account nor refunded to my bank. The transaction details are UTR: 380962924583 and reference SUP-1506861.

I contacted my bank by phone and was informed that the transaction was successfully processed from their side. Despite this, 4rabet’s Telegram support, email support, and other customer support channels keep sending the same repeated message that the transaction is “still in process,” without providing any real solution. I was even given a specific timeline for resolution, but that timeline has already passed and nothing has changed.

It has now been around ten days since the transaction, and I still have not received my refund or the deposit in my account. As a long‑time user, this situation has completely damaged my trust. I feel that my money is stuck without justification, and the repeated standard replies from support are very frustrating.

I request that my deposit of 13,999 INR linked to UTR: 380962924583 and SUP-1506861 be resolved immediately by either crediting the amount to my 4rabet account or processing a full refund to my bank account without any further delay. I also expect a clear explanation for this delay and assurance that such an issue will not be repeated in the future.

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I would like to request you that please give me my deposit amount

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4rabet uuid 4b500e36-0f7a-466c-b0bf-c2859593731e

Utr no 207630543542

Date and time 3june 2026 11:27pm

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I have uploaded all the screenshot of payment and proofs

Once they fraud my 1000 rupees and now they are frauding my 1700

When i completed the payment then I didn't received the option to submit the payment confirmation there was error showing when I came back to submit the utr

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I provided all proofs including bank statement, transaction details, and UTR number, yet support keeps giving repeated delays and generic responses instead of a proper resolution. Their payment provider is also unresponsive.

As a customer, it is frustrating to wait this long for funds that were successfully transferred. I request 4rabet to resolve deposit issues faster and take proper responsibility for their payment system instead of making customers suffer for days.

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I am reporting a severe delay in my withdrawal from 4rabet. My transaction (ID: AYkR7qBl0dOrEleDJl6XADQQQckCPp3h) has been pending since April 24, 2026.
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I am writing to file a complaint regarding my withdrawal issue with the casino.

My withdrawal was marked as “Paid Out” on 19/03/2026, but the funds have still not been credited to my bank account even after 45 days.

On the same day, I contacted the casino’s support team and submitted all the required documents, including my bank statement, to prove that the payment has not been received.

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It has now been 45 days, which is an unreasonable delay for a withdrawal that was already marked as completed.

I kindly request AskGamblers to investigate this matter and help obtain:

1. Clear proof of the transaction from the casino/payment provider

2. A specific timeline for resolution

3. Immediate release of my pending withdrawal if the transaction has not actually been processed

I have been patient and cooperative throughout this process, but the repeated generic replies without progress are unacceptable.

Thank you for your assistance.

Sincerely,

Withdrawal date: 19/03/2026

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I am writing to report an issue regarding a deposit that has not been credited to my account.

I made a deposit on 18th April 2026 for an amount of ₹2000, but the funds have still not been reflected in my account.

Here are the transaction details for your reference:
• Amount: ₹2000
• Date of Deposit: 18 April 2026
• UUID: e4435306-c37c-4aa7-95c5-f2d46d69f4f2
Complaint id : SUP-1362362 316601710575

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