Complaint #23 4raBet Casino

Deposit not credited for 4 days

By Natanshs

10 months ago

It has been 4 days since I have not received my amount and when asking they are giving the same automated responses . There is no fix timeline , this is really frustrating as a user and highly not acceptable . Please initiate the refund now as I am in urgent need.
Utr - 534545918792
Date 11 december
Time 11:11 pm

Disputed Casino 4raBet Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

9 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Natanshs

9 months ago

Clearly it is visible my payment is done and there is no refund initiated

4raBet Casino

• Representative

9 months ago

Dear Natanshs and AskGamblers Team,

we would like to provide clarification regarding the case.
The case was thoroughly reviewed from our side. After receiving the player’s bank statement, all relevant details were forwarded to the payment provider for additional verification. Following this review, the payment provider once again confirmed that the transaction was failed and that the funds were not credited to the casino’s account.
As the deposit was not successfully completed and the funds never reached our side, we unfortunately have no technical ability to process the deposit or issue a refund. At this stage, the situation is fully under the control of the player’s bank and the payment system involved.

We fully understand the player’s frustration due to the waiting time. However, once a transaction is confirmed as failed by the payment provider, the return of funds is handled directly by the bank according to their internal procedures and timelines, without involvement from the merchant.

We kindly recommend that the player contacts their bank directly to clarify the status of the funds and expedite the resolution from their side. We remain available to provide any confirmation or information required by the bank if needed.

Taking into account that the transaction was confirmed as failed and the funds were not credited to the casino, we believe that the casino has fulfilled all possible actions within its responsibility and cannot further influence the outcome of this case.

Thank you for your understanding and cooperation.

Kind regards,
4raBet Team

Natanshs

9 months ago

It has been correct 1 month since I am listening my deposit is under process. What kind of support is this guys ? Like there is no realism in this . I cannot wait more. You will again and again say that my deposit is under review but I cannot listen that for more months.

Please initiate my deposit todays itself.

4raBet Casino Complaint Stats

Resolved 49 / 54

Avg. Amount $210

Avg. Complaint Duration 22 days

Avg. Response Time 3 days

4raBet Casino Complaint Summary

Most user complaints about this operator fall under the Deposits category.

So far, 24 out of 24 complaints in this category have been resolved.

This operator's average complaint duration is 22 days, while the average duration across all operators is 8 days.

4raBet Casino Complaints

See all complaints for this casino

Deposits still processing

Dear AskGamblers Complaints Team,

I am submitting this formal complaint regarding two successful UPI payments made for deposits to my 4Rabet account through the website mentioned above. Both amounts were debited successfully from my bank account, but they have not been credited to my 4Rabet wallet.

Transaction 1:

Amount: ₹3,000

Date: 4 October 2026, 01:36 AM

PhonePe Transaction ID: T2610040136044258387503

UTR: 991220702547

Payee shown: Rahul Dangi

Transaction 2:

Amount: ₹999.90

Date: 16 October 2026, 08:51 PM

PhonePe Transaction ID: T2610162051254004844008

UTR: 676378066882

Payee shown: malik gen store

Total pending amount: ₹3,999.90

The first payment has remained unresolved for approximately 20 days, and the second payment has also not been credited despite the successful transaction confirmation.

I have contacted 4Rabet customer support multiple times. Unfortunately, I keep receiving the same response that the issue is being investigated, without any concrete resolution or clear timeline.

I request AskGamblers to review my complaint and assist in escalating this matter to the relevant operator, if eligible. I ask that both transactions be investigated using their respective UTRs and that the operator provide written confirmation of the funds' status.

I request that the pending amounts be credited to my wallet or refunded appropriately if the deposits cannot be completed.

I am attaching both payment screenshots as evidence and can provide previous support conversations if required.

Thank you for your assistance.

4Rabet Username and email < removed and sent to the casino >

92h left

₹3,999

Deposit not received in amount of 4500

Deposit not Receive
Amount 4500
Date 10 October 2026
UTR: 561904002975
but the amount has still not been credited to my account. Please check my transaction details and investigate this issue as soon as possible.
I kindly request you to verify my payment and credit the missing deposit to my account as soon as possible.

UUID
5232cfb5-3fea-43bf-a268-6a67d010e407
ticket: SUP-2008804

14h left

₹4,500

Deposit of 10k not credited in casino account

Hello,

My deposit of ₹10000 is still not credited after more than 2 days.

Account UUID: bf3daf2f-22b8-4716-b5d6-7af9afa8f89e

I am attaching:

Payment success screenshot

UTR / transaction ID

I have checked the with they said payment was successful. Please credit the amount immediately or process a refund asap.

92h left

₹10,000

Urgent withdrawal refund

Hello,
I am writing this to report a serious issue with my withdrawal on 4rabet.My UUID b88f8887-f2f8-42dc-bf67-5b0d5827d43c My withdrawal request of ₹7,500 INR has been stuck and is showing "under review" for more than 980hours (over 40 days).
According to their support agent (Raj Kumar), the withdrawal has been approved but they are delaying it under the excuse of "manual processing by the support team." This is completely unacceptable. No payment gateway takes 40 days to process a transaction.
Here are my official transaction details as provided in the chat:
• Withdrawal Amount: ₹7500.00 INR
• Assigned Ticket Number: SUP-1840071
• Withdrawal Token: SdVaeVvqmlWBfNNjo7Yim0naNuDehZNX
I have already provided all the details, but there is no real action, only automated replies. I request the 4rabet management to look into this immediately and release my money

71h left

₹7,500

4Rabet 100000 INR Withdrawal Not Received for Over 90 Days

I am submitting a complaint against 4Rabet regarding a 100000 INR withdrawal that has remained unresolved for more than 90 days.
I am a long-term 4Rabet customer and a VIP 7 member.
My 100000 INR withdrawal has never been credited to my bank account.
Withdrawal details:
Amount: 100000 INR
Withdrawal Token: jAH93I6YQL6Ztj8iZVfTZfB7dd8xos2F
4Rabet Support Ticket: SUP-1637463
Status shown by 4Rabet: Paid Out / Processed / Approved
The withdrawal has been showing as Paid Out or Processed, but the money has not reached my bank account and has not been returned to my 4Rabet gaming balance.
I have contacted 4Rabet support repeatedly for more than 90 days. I have also contacted my account manager. They continue to tell me that the withdrawal is under investigation, being processed, or being handled by the finance or payment provider team.
Even yesterday and today, I contacted 4Rabet support and received the same type of response that the withdrawal is still being processed or investigated.
I have already provided my bank statement showing that this 100000 INR withdrawal was not received. 4Rabet has confirmed that they received my bank proof.
Despite this long delay, 4Rabet has not provided me with a UTR, RRN, valid transaction reference, payment provider details, exact payment date and time, or verifiable proof that the money was successfully transferred to my bank.
I am no longer asking for another generic investigation update.
I respectfully request AskGamblers to assist me in obtaining a concrete resolution from 4Rabet.
If the 100000 INR was successfully transferred to my bank, I request 4Rabet to provide verifiable transaction proof, including the UTR or RRN, payment provider details, transaction date and time, and destination details.
If the payment was not successfully completed, I request that the full 100000 INR be returned to my 4Rabet gaming balance.
I am attaching my withdrawal screenshot, recent and previous 4Rabet chat screenshots, bank statements, and relevant support ticket or email correspondence as evidence.
Thank you for reviewing my complaint and assisting me in obtaining a concrete resolution.

11h left

₹100,000

49998 Deposited via UPI Wallet Not Credited and No Refund Received

I am writing this review after repeated failures to get my deposit credited to my 4rabet account or refunded back to my bank account.

On 10 August 2026, I completed two separate deposits via UPI to the assigned payment receiver details provided by 4rabet:

Transaction 1:

Amount: ₹29,999.80
UPI Reference No. (UTR): 622223780680
Receiver UPI ID: boim-475735566908@boi (Mohammad Sajan)
Date & Time: 10 Aug 2026, 10:47 AM

Transaction 2:

Amount: ₹19,999.05
UPI Reference No. (UTR): 622224968109
Receiver UPI ID: boim-475735566908@boi (Mohammad Sajan)
Date & Time: 10 Aug 2026, 11:59 AM
Total Amount Transferred: ₹49,998.85

4rabet Registered User ID: b04a7634-6f3d-4197-b410-685c004da1e8

Both transactions were debited successfully from my bank accounts, and the UTR numbers confirm successful delivery to the recipient. Despite the payment being completed, neither amount was credited to my 4rabet balance, nor was any reverse credit initiated back to my accounts.

I request 4rabet management to immediately trace these two UTR numbers with their payment gateway/merchant and either credit the full ₹49,998.85 to my wallet or process an immediate refund back to the source bank accounts.

Resolved

Status shows paid out but my withdrawal has not been credited for 11 days

Withdrawal token ID: nuCz69VJdAvOkNPMIKVo4JX7xwyE1Deo

I'm your vip account user

I ordered my withdrawal 14140 rupees on 19 September at 11:41 Am and 4raBet showing my withdrawal status paidout from 20 September. 12 days have passed, but I have not yet received my money in my bank account..

Please help me with my withdrawal issue. Please transfer my withdrawal issue to your payment department for a fast withdrawal.

Your support team sent me same automated message, saying that for 9 days your bank statement has been sent to the finance team for review.. But today it is 12 days, and no one has verified my bank statement.

All your team members just send automated messages, not giving a solution. Even though this is my vip account and I'm your vip user but still your support team ignored my issue .

Please clear my withdrawal money immediately.

63h left

₹14,140

Deposit issues

I am submitting a complaint regarding two deposits that were successfully completed from my bank account, but the casino has not properly credited/resolved the deposited funds.

The deposit details are:

1. Amount: ₹2,999.94

Date & Time: 23 September 2026, 09:56 PM
UPI Reference No.: 315376893580
Recipient: < full name removed >

2. Amount: ₹2,499.65

Date & Time: 23 September 2026, 09:18 PM
UPI Reference No.: 315374037749
Recipient: < full name removed >

Total deposited amount: ₹5,499.59.

Both payments were successfully completed through UPI from my IndusInd Bank account. I have screenshots showing the successful transactions and the UPI reference numbers.

I contacted the casino's support team regarding this issue, but the matter has not been resolved. I am requesting the casino to verify these transactions with their payment provider and credit the funds to my casino account or provide a proper refund if the deposits cannot be credited.

I am attaching the payment screenshots as proof. I kindly request AskGamblers to review my case and assist me in resolving this matter.

Thank you.

32h left

₹5,500

Payment delayed since 20 days

Withdrawal token no
8SVsw5qXu3oPArHOe6EkAvWujudor8hF
My ₹5,109 withdrawal has now been pending for 20 days. You previously confirmed that it was processed/released to the payment provider and that the issue was with the provider.
Please provide me with the current payment-provider status and a specific resolution date. If the payment has already been released, please provide the payment/transaction reference proving the transfer.
I need a clear answer rather than another general “please wait” response.
Ticket: SUP-1840144

69h left

₹5,109

Complaint Against 4RABET Casino 5000 Rs Deposit Not Credited

Casino: 4RABET

Requested Deposit Amount: ₹5,000 INR

Amount Actually Paid: ₹4,999.64 INR

Deposit Date: 13 September 2026

Deposit Time: 10:35 PM

Payment Method: UPI via Paytm

UPI ID: eeeeeessdd@naviaxis

UPI Reference Number: 314637752487

Complaint Details

I am submitting this complaint regarding a ₹5,000 deposit that I attempted to make to my 4RABET casino account on 13 September 2026 at approximately 10:35 PM.

I initiated a ₹5,000 deposit through 4RABET. During the payment process, the payment provider showed the amount payable as ₹4,999.64 instead of ₹5,000. I followed the payment instructions provided by the payment provider and successfully paid the displayed amount of ₹4,999.64 through UPI using Paytm.

The payment was successfully completed, and the amount of ₹4,999.64 was debited from my bank account.

The payment was made to the following details displayed by the payment provider:

UPI ID: eeeeeessdd@naviaxis

UPI Reference Number: 314637752487

Transaction date: 13 September 2026

Transaction time: 10:35 PM

Amount paid: ₹4,999.64

However, despite the successful payment, the ₹5,000 deposit has not been credited to my 4RABET casino wallet.

Today is 21 September 2026, so more than a week has passed since the payment was successfully completed.

I have contacted 4RABET support multiple times regarding this issue, but the deposit has still not been credited to my account.

Evidence Available

I am attaching the following documents as proof:

Screenshot of the successful UPI/Paytm payment.

Bank statement showing the debit of ₹4,999.64.

Payment transaction details showing UPI Reference Number 314637752487.

Resolution Requested

I kindly request AskGamblers to assist me in resolving this matter with 4RABET.

I initiated a ₹5,000 deposit, and the payment provider instructed me to pay ₹4,999.64, which I successfully paid. The payment was completed and the money was debited from my bank account, but the corresponding deposit has not been credited to my 4RABET wallet.

I therefore request that 4RABET investigate this transaction with its payment provider and credit the ₹5,000 deposit to my casino wallet.

If the deposit cannot be credited for any reason, I request that the ₹4,999.64 actually paid by me be refunded to the original payment source.

I have provided the UPI Reference Number 314637752487 and can provide any additional information required to verify the transaction.

I would appreciate AskGamblers' assistance in getting this matter investigated and resolved.

Thank you.

Resolved