Complaint #12 4raBet Casino

Complaint against 4rabet since deposit not credited for 24 days

By gurjot s.

1 year ago

Dear Sir/Madam,

I am writing to formally lodge a complaint against 4rabet Casino regarding a serious issue I am facing.

On 29 july 2025, I made a deposit of 5000 INR successfully from my Indian paytm wallet account at 22:14 pm into my 4rabet account. Unfortunately, even after 24 days, the deposit has still not been credited to my account. I contacted their support team and, as per their request, I provided my bank statement 10–12 days ago to verify the transaction. However, the status continues to remain “under review,” and I have received no further response or resolution from them.

This delay is completely unacceptable and reflects poor handling of customer funds. Despite multiple follow-ups, there has been no transparency or timely action from 4rabet.

I request you to kindly take strict and necessary action against 4rabet Casino for withholding my deposit and not addressing the issue even after providing all required documents.

I look forward to your prompt action and support in resolving this matter.

Disputed Casino 4raBet Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

9 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Kingmaker143

• India

9 months ago

Dear 4raBet Team,
Thank you for your reply.
I would like to inform you that this deposit is pending since July 2025 and the payment was made successfully. I am attaching the transaction proof which clearly shows “Paid Successfully” with full merchant details.
Transaction details:
Amount: ₹5,000
Date: 29 Jul 2025
Beneficiary/Merchant: Opensky Tradebiz Solutions Private Limited
UPI ID: ticara@rbl
UPI Ref No (UTR): 387223823376
Since the payment was successful and credited to the merchant mentioned above, it is not acceptable to say that you are unable to provide proof or assist further.
If 4raBet claims the funds were not received, then please provide official confirmation from your payment gateway/provider in the form of:
Payment gateway status report / reconciliation report for this UTR
Proof that the payment was failed/reversed/not settled
Any official trace report showing where the funds went
Also, AskGamblers requested the required documents from your side around 2 weeks ago, but you have still not provided them.
I request you to urgently resolve this by either: ✅ crediting the deposit to my 4raBet account OR
✅ processing a refund back to the source account.
Awaiting your immediate update.
Kind regards,
Kingmaker143

4raBet Casino

• Representative

9 months ago

Dear Kingmaker143 and Askgemblers team,

we would like to provide an update and clarification regarding the mentioned case.

We have once again thoroughly reviewed our systems and payment records. Based on the results of this additional verification, we can confirm that the funds were not credited to the company’s account. As the transaction was not successfully completed and the funds never reached our platform wallet, we do not have the technical ability to process a refund or provide a screenshot confirming the cancellation of the operation, as the payment is not reflected on our side.
Given these circumstances, the only possible resolution in this case is for the player to contact their bank directly and request a return of funds using the UTR. Since the funds were never received by our platform, we are unable to influence or control the refund process.
As the matter is fully handled by the player’s bank and the payment system involved, we kindly ask that the case be reconsidered and closed due to the objective impossibility of any further actions from the side of 4raBet.

Thank you for your understanding and cooperation.

Kind regards,
4raBet Team

Kingmaker143

• India

9 months ago

Dear AskGamblers Team and 4rabet Team,

Thank you for your response.

I am ready to cooperate fully and I can provide my correct bank details for refund processing.
However, before I share my bank details, please provide proper refund evidence as your message does not include any verifiable proof.
Kindly share the following:
Refund / return transaction reference number (ARN / RRN / UTR)
Date & time when the refund was initiated
Screenshot / confirmation from your payment provider/bank showing the refund attempt and exact failure reason
The beneficiary details (masked) that you tried to refund to (last 4 digits of account)
Also please clarify:
If the bank account was “invalid”, then how was the deposit accepted successfully using the same banking details?
My bank confirms that no refund has been received and no refund is showing as initiated. They require ARN/RRN/UTR to track any pending refund.
Once you provide the above proof, I will immediately share my correct bank details so you can process the refund without delay.
Best regards,
Kingmaker143

4raBet Casino Complaint Stats

Resolved 58 / 61

Avg. Amount $193

Avg. Complaint Duration 19 days

Avg. Response Time 3 days

4raBet Casino Complaint Summary

Most user complaints about this operator fall under the Deposits category.

So far, 28 out of 28 complaints in this category have been resolved.

This operator's average complaint duration is 19 days, while the average duration across all operators is 8 days.

4raBet Casino Complaints

See all complaints for this casino

My withdrawal marked as paid out but still not credited

My withdrawals of ₹50000 - IMmQffYE8bMxhxUz3f0c86Le5Bc6zpDf

And ₹20000 - Fvs8NNFQOJ4ZkgdBqR0dUgyPNOFKLK5p

Were marked as paid out on 01/11/2026 and still they didn't reflect in my bank account and when I reached out to support, I always get automated message of processed please wait which is annoying.

Bank statement attached for the tickets below:

SUP-2141190

SUP-108098

I need it to be refunded back to my account, as I believe they never sent out the money to bank.

87h left

₹70,000

4ra bet account banned

My account mobile number is < phone number removed >. I have been using 4rabet for 3-4 years.

My account balance is 20,000 INR. When I tried to withdraw, my account was blocked showing "temporarily suspended".

I contacted [email protected]. First they said temporary, then they sent a generic reply saying "permanently banned for violation of Terms" but they did NOT tell me what violation I did. They sent the same copy-paste reply 3 times without any proof.

I have never used VPN, multi-accounting, or bonus abuse. I am ready to provide KYC (PAN, Aadhaar).

I request AskGamblers to help me get my 20,000 INR or at least get the exact proof of violation. If no proof, please ask 4rabet to unblock my account and process my withdrawal.

Account: < phone number removed >

Balance: 20,000 INR

77h left

₹20,000

Deposit Still Processing

Dear 4rabet Support Team,

I am extremely frustrated with your service. Every time I make a deposit, you put my payment into “Processing” and later claim that the funds have not been received. I am tired of facing the same issue repeatedly. How long will this continue? Why do you keep doing this every time I make a payment?

My latest payment details are provided below:

Amount: ₹999.57

Date: 29 October 2026

Time: 07:05 PM

Payment Method: PhonePe

Transaction Status: Successful

Recipient Name: EMRAN HOSSAIN

UPI ID: 9242430956m@pnb

PhonePe Transaction ID: T2610291905242975236267

UTR Number: 382165871649

Payment Message: wXF

I am attaching the payment screenshot as proof. My payment shows as successful, yet my deposit has again been put into processing. This repeated behaviour raises serious concerns about your service and feels fraudulent.

I demand that you investigate this payment and credit ₹999.57 to my 4rabet wallet within one hour. Stop giving me the same excuses every time. Verify the transaction using the UTR number and transaction ID provided above.

If you continue to delay my deposits without a proper explanation or resolution, I will escalate this matter through the appropriate complaint channels and share my evidence.

I expect an immediate resolution. I will not accept another generic response saying that you are working on the issue.

Credit my funds to my wallet without any further delay.

Regards,

A Frustrated Customer

< full name removed >

Resolved

INR 30000 Withdrawal Pending for 5 Days

Dear AskGamblers Team,

I am filing a complaint against 4rabet regarding my ₹30,000 withdrawal requested on October 24, 2026, at 16:20:41.

Withdrawal Token: oyVNa7AurYJqsvOwOfo6ByZyQnq4NIHa

It has been almost five days, but my ₹30,000 withdrawal is still showing "In Processing", and the money has not reached my bank account.

Interestingly, I made another withdrawal of ₹12,000 on the same day at 19:44:54, which was successfully credited to my bank account. However, my earlier ₹30,000 withdrawal remains pending.

I have contacted 4rabet customer support multiple times. They repeatedly claim that the payment has been processed on their side and is being handled by the payment provider and bank.

However, they have not provided any UTR, payment confirmation, or clear resolution timeline.

I am concerned about this unexplained delay, especially since my later withdrawal was successfully received.

I request AskGamblers to intervene and help me recover my ₹30,000 as soon as possible. If the payment has failed, I request 4rabet to return the amount to my account.

I have attached screenshots of my withdrawal history and customer support conversations.

I am also attaching my bank statement as proof that the ₹30,000 withdrawal has not been credited to my bank account, while my other ₹12,000 withdrawal was successfully received.

Thank you.

Resolved

₹30,000

I deposited 15000 inr but not credited into my wallet

I have deposited 15000 inr but it has not credited to my wallet and I have successfully submitted a screenshot of that payment as well, but there has been no response from their side. I'm sending so many messages from my side, but they are giving automated replies from their side, and the amount has not been credited to my account.

Resolved

Banned Verified Account with 480000 bdt

Hello AskGamblers Team,

My 4rabet account email is [email protected]

My account was verified by 4rabet on Jan 16, 2022. I have the email proof "Your account is verified".

On Jan 19, 2022 my balance was BDT 3,091,231.96 (Screenshot attached). Later my balance grew to around BDT 4,800,000 from winnings. I could not take a screenshot of 48 lakh because they banned me right after.

Before that, I successfully withdrew BDT 20,000 via bKash on Jan 19, so my account and payment method was fine.

Now 4rabet support says my account is permanently banned for "violation of Terms" but in the same email they say "We cannot provide evidence of any violations as we do not have access to that information."

How can they confiscate 30+ lakh without showing any proof of violation?

I did not create multiple accounts, did not do bonus abuse. I am ready to provide NID KYC again.

Request: Please ask 4rabet to unlock my account or pay my last balance of BDT 3,091,231 (minimum) which I can prove.

Attached:
1. Balance screenshot 30,91,231 BDT
2. Verification email from 4rabet
3. bKash withdrawal proof

Thank you,
Nahid

85h left

৳480,000

Withdrawal in processing since 3 days

Hi, I withdrew an amount of 48500 INR from 4ra bet on 16th oct 11:02PM and its 19 oct 11:48PM right now when im writing this, I haven’t received my withdrawal yet and its still showing in processing on the website and when I reach out to customer support they just say that there is a delay on payment systems end and they are trying their best to make my withdrawal successful and then just end the chat.

Please help me with this issue and make my withdrawal successful, and help me receive my funds. Thanks.

Here I'm attaching a screenshot of the withdrawal.

Resolved

₹48,500

Deposits still processing

Dear AskGamblers Complaints Team,

I am submitting this formal complaint regarding two successful UPI payments made for deposits to my 4Rabet account through the website mentioned above. Both amounts were debited successfully from my bank account, but they have not been credited to my 4Rabet wallet.

Transaction 1:

Amount: ₹3,000

Date: 4 October 2026, 01:36 AM

PhonePe Transaction ID: T2610040136044258387503

UTR: 991220702547

Payee shown: Rahul Dangi

Transaction 2:

Amount: ₹999.90

Date: 16 October 2026, 08:51 PM

PhonePe Transaction ID: T2610162051254004844008

UTR: 676378066882

Payee shown: malik gen store

Total pending amount: ₹3,999.90

The first payment has remained unresolved for approximately 20 days, and the second payment has also not been credited despite the successful transaction confirmation.

I have contacted 4Rabet customer support multiple times. Unfortunately, I keep receiving the same response that the issue is being investigated, without any concrete resolution or clear timeline.

I request AskGamblers to review my complaint and assist in escalating this matter to the relevant operator, if eligible. I ask that both transactions be investigated using their respective UTRs and that the operator provide written confirmation of the funds' status.

I request that the pending amounts be credited to my wallet or refunded appropriately if the deposits cannot be completed.

I am attaching both payment screenshots as evidence and can provide previous support conversations if required.

Thank you for your assistance.

4Rabet Username and email < removed and sent to the casino >

Resolved

₹3,999

Deposit not received in amount of 4500

Deposit not Receive
Amount 4500
Date 10 October 2026
UTR: 561904002975
but the amount has still not been credited to my account. Please check my transaction details and investigate this issue as soon as possible.
I kindly request you to verify my payment and credit the missing deposit to my account as soon as possible.

UUID
5232cfb5-3fea-43bf-a268-6a67d010e407
ticket: SUP-2008804

62h left

₹14,000

Deposit of 10k not credited in casino account

Hello,