Complaint #12 4raBet Casino

Complaint against 4rabet since deposit not credited for 24 days

By gurjot s.

9 months ago

Dear Sir/Madam,

I am writing to formally lodge a complaint against 4rabet Casino regarding a serious issue I am facing.

On 29 july 2025, I made a deposit of 5000 INR successfully from my Indian paytm wallet account at 22:14 pm into my 4rabet account. Unfortunately, even after 24 days, the deposit has still not been credited to my account. I contacted their support team and, as per their request, I provided my bank statement 10–12 days ago to verify the transaction. However, the status continues to remain “under review,” and I have received no further response or resolution from them.

This delay is completely unacceptable and reflects poor handling of customer funds. Despite multiple follow-ups, there has been no transparency or timely action from 4rabet.

I request you to kindly take strict and necessary action against 4rabet Casino for withholding my deposit and not addressing the issue even after providing all required documents.

I look forward to your prompt action and support in resolving this matter.

Disputed Casino 4raBet Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

4 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Kingmaker143

• India

4 months ago

Dear 4raBet Team,
Thank you for your reply.
I would like to inform you that this deposit is pending since July 2025 and the payment was made successfully. I am attaching the transaction proof which clearly shows “Paid Successfully” with full merchant details.
Transaction details:
Amount: ₹5,000
Date: 29 Jul 2025
Beneficiary/Merchant: Opensky Tradebiz Solutions Private Limited
UPI ID: ticara@rbl
UPI Ref No (UTR): 387223823376
Since the payment was successful and credited to the merchant mentioned above, it is not acceptable to say that you are unable to provide proof or assist further.
If 4raBet claims the funds were not received, then please provide official confirmation from your payment gateway/provider in the form of:
Payment gateway status report / reconciliation report for this UTR
Proof that the payment was failed/reversed/not settled
Any official trace report showing where the funds went
Also, AskGamblers requested the required documents from your side around 2 weeks ago, but you have still not provided them.
I request you to urgently resolve this by either: ✅ crediting the deposit to my 4raBet account OR
✅ processing a refund back to the source account.
Awaiting your immediate update.
Kind regards,
Kingmaker143

4raBet Casino

• Representative

5 months ago

Dear Kingmaker143 and Askgemblers team,

we would like to provide an update and clarification regarding the mentioned case.

We have once again thoroughly reviewed our systems and payment records. Based on the results of this additional verification, we can confirm that the funds were not credited to the company’s account. As the transaction was not successfully completed and the funds never reached our platform wallet, we do not have the technical ability to process a refund or provide a screenshot confirming the cancellation of the operation, as the payment is not reflected on our side.
Given these circumstances, the only possible resolution in this case is for the player to contact their bank directly and request a return of funds using the UTR. Since the funds were never received by our platform, we are unable to influence or control the refund process.
As the matter is fully handled by the player’s bank and the payment system involved, we kindly ask that the case be reconsidered and closed due to the objective impossibility of any further actions from the side of 4raBet.

Thank you for your understanding and cooperation.

Kind regards,
4raBet Team

Kingmaker143

• India

5 months ago

Dear AskGamblers Team and 4rabet Team,

Thank you for your response.

I am ready to cooperate fully and I can provide my correct bank details for refund processing.
However, before I share my bank details, please provide proper refund evidence as your message does not include any verifiable proof.
Kindly share the following:
Refund / return transaction reference number (ARN / RRN / UTR)
Date & time when the refund was initiated
Screenshot / confirmation from your payment provider/bank showing the refund attempt and exact failure reason
The beneficiary details (masked) that you tried to refund to (last 4 digits of account)
Also please clarify:
If the bank account was “invalid”, then how was the deposit accepted successfully using the same banking details?
My bank confirms that no refund has been received and no refund is showing as initiated. They require ARN/RRN/UTR to track any pending refund.
Once you provide the above proof, I will immediately share my correct bank details so you can process the refund without delay.
Best regards,
Kingmaker143

4raBet Casino Complaint Stats

Resolved 24 / 24

Avg. Amount $314

Avg. Complaint Duration 20 days

Avg. Response Time 2 days

4raBet Casino Complaints

See all complaints for this casino

I would like to request you that please give me my deposit amount

Hello

My transaction amount 1700

4rabet uuid 4b500e36-0f7a-466c-b0bf-c2859593731e

Utr no 207630543542

Date and time 3june 2026 11:27pm

Hello sir with respect I would like to request you that please give me my deposit amount this is not the first time you are doing this for me this is very big amount so please don't fraud with me please provide me my deposit

I have uploaded all the screenshot of payment and proofs

Once they fraud my 1000 rupees and now they are frauding my 1700

When i completed the payment then I didn't received the option to submit the payment confirmation there was error showing when I came back to submit the utr

93h left

₹1,700

Withdrawal not received since 1 week

I placed a withdrawal request on May 29 for Rs. 1240. It has been marked as paid out, but I haven't received the funds in my account. It's been more than a week.

Token number - eh6PCXkWkbMpAuVq2N5uLVagYZv0lxlX

SUP-1510816

I have shared my bank statement with you multiple times. Please credit my money to me.

You guys used to cheat in deposits, but you started cheating in withdrawals too.

Resolved

₹1,240

Issue with deposit

I had a very disappointing experience with 4rabet regarding my deposit issue. My payment was successfully debited from my bank account through the QR code provided by their platform, but even after 3 days the amount is still not credited to my wallet.

I provided all proofs including bank statement, transaction details, and UTR number, yet support keeps giving repeated delays and generic responses instead of a proper resolution. Their payment provider is also unresponsive.

As a customer, it is frustrating to wait this long for funds that were successfully transferred. I request 4rabet to resolve deposit issues faster and take proper responsibility for their payment system instead of making customers suffer for days.

84h left

₹999

Delayed withdrawal and no UTR provided

I am reporting a severe delay in my withdrawal from 4rabet. My transaction (ID: AYkR7qBl0dOrEleDJl6XADQQQckCPp3h) has been pending since April 24, 2026.
Despite multiple follow-ups via Ticket SUP-1389942, I am receiving only scripted responses. On May 11, their agent Raj Kumar promised a resolution within 24 hours, but the deadline has passed with no funds in my bank account.
The casino claimed on Trustpilot that the transaction is "Paid out," but they are refusing to provide a valid RRN (Retrieval Reference Number) or UTR so that I can track the funds with my bank. This lack of transparency and constant delay is unacceptable. I have already contacted the Curacao Gaming Commission and now I request AskGamblers to intervene to help me recover my legitimate winnings.

53h left

₹16,287

Withdrawal pending for 45 days despite being marked paid out

Dear AskGamblers Support,

I am writing to file a complaint regarding my withdrawal issue with the casino.

My withdrawal was marked as “Paid Out” on 19/03/2026, but the funds have still not been credited to my bank account even after 45 days.

On the same day, I contacted the casino’s support team and submitted all the required documents, including my bank statement, to prove that the payment has not been received.

Since then, every time I follow up, I receive the same repeated response stating that:

*My case has been submitted to the finance department

*The payment provider is reviewing the transaction

*They are waiting for confirmation

However, no actual resolution, proof of transfer, transaction reference, or definite timeline has been provided.

It has now been 45 days, which is an unreasonable delay for a withdrawal that was already marked as completed.

I kindly request AskGamblers to investigate this matter and help obtain:

1. Clear proof of the transaction from the casino/payment provider

2. A specific timeline for resolution

3. Immediate release of my pending withdrawal if the transaction has not actually been processed

I have been patient and cooperative throughout this process, but the repeated generic replies without progress are unacceptable.

Thank you for your assistance.

Sincerely,

Withdrawal date: 19/03/2026

12h left

₹37,226

Deposit not credited it has been twelve days

Dear AskGamblers,

I am writing to report an issue regarding a deposit that has not been credited to my account.

I made a deposit on 18th April 2026 for an amount of ₹2000, but the funds have still not been reflected in my account.

Here are the transaction details for your reference:
• Amount: ₹2000
• Date of Deposit: 18 April 2026
• UUID: e4435306-c37c-4aa7-95c5-f2d46d69f4f2
Complaint id : SUP-1362362 316601710575

The payment was successfully completed from my side, but the balance has not been updated. I request you to kindly check the transaction status and credit the amount to my account as soon as possible.

Resolved

Deposit was not credited or refunded back

I made a deposit on 1st April 2026 of INR 50000 to my 4ra Bet account, but the amount has not been credited yet. Despite contacting customer support multiple times, I have not received any proper resolution or clear response.
I have already attached all required transaction details, but the issue remains unresolved.
I request assistance in resolving this matter, either by crediting the deposited amount to my account or issuing a full refund as soon as possible.

Resolved

Withdrawal not done

Title: Withdrawal Delayed Beyond Timeframe – No Proper Resolution from 4Rabet

I am facing a serious issue with my withdrawal on 4Rabet.

I requested a withdrawal of ₹3805 on 25.04.2026 at 23:29:47, and the status is still showing “In processing”, even though the promised timeframe has already been completed.

Previously, I made another withdrawal of ₹3073 on 08.04.2026 which was processed successfully, but this current transaction is being unnecessarily delayed.

I have already contacted customer support multiple times, and each time they respond with the same message saying:
"We are in touch with the payment system and working to resolve the issue. Please wait."

However:

- No exact reason for the delay is provided
- No clear timeline is given
- No proper resolution has been offered

This is very frustrating and unprofessional. My money is stuck without any transparency.

Transaction Details:

- Amount: ₹3805
- Date: 25.04.2026
- Status: In Processing
- Fee: ₹0

I request AskGamblers to intervene and help resolve this issue as soon as possible. I want either:

1. My withdrawal to be processed immediately, OR
2. The amount to be returned to my account balance

Delaying user funds without valid explanation raises serious concerns about the platform's reliability.

I am ready to provide all necessary proofs and screenshots if required.

Thank you.

Resolved

₹6,878

Deposit of inr 3500 not credited even after 15 days

My deposit of inr 3500 has not been credited. I made the deposit on 12/04/2026. Transaction was succesful from my side but amount never credited to my gaming account. Dear AskGambler team please help me in this matter. I have been trying to contact them but they did not give any satisfactory solution. All the proofs have been attached along with the complaint.

Resolved

₹3,500

Deposit not credited INR 39000

Hello AskGamblers Team,

I raise a complaint against 4rabet casino regarding a deposit issue.

On **19/04/2026**, I made a **deposit of ₹39,000** using the **PhonePe payment option** on 4rabet. The amount was successfully deducted from my bank account, but **the funds have not been credited to my 4rabet account**, even after **24 hours**.

I have already contacted the **4rabet customer support** through:

* Live chat support

* Email support

However, I **have not received any proper response or resolution** from their team.

**Issue Summary:**

* Deposit Amount: ₹39,000

* Payment Method: PhonePe

* Date of Transaction: 19/04/2026

* Upi id: 9363567621@naviaxis

* Utr no: 685132830129

* Status: Amount deducted but not credited

* Support Response: No proper resolution

payment screenshots and transaction proof attached

Kindly help me resolve this issue and recover my funds.

Thank you.

Resolved

₹39,000