Complaint #12 4raBet Casino

Complaint against 4rabet since deposit not credited for 24 days

By gurjot s.

11 months ago

Dear Sir/Madam,

I am writing to formally lodge a complaint against 4rabet Casino regarding a serious issue I am facing.

On 29 july 2025, I made a deposit of 5000 INR successfully from my Indian paytm wallet account at 22:14 pm into my 4rabet account. Unfortunately, even after 24 days, the deposit has still not been credited to my account. I contacted their support team and, as per their request, I provided my bank statement 10–12 days ago to verify the transaction. However, the status continues to remain “under review,” and I have received no further response or resolution from them.

This delay is completely unacceptable and reflects poor handling of customer funds. Despite multiple follow-ups, there has been no transparency or timely action from 4rabet.

I request you to kindly take strict and necessary action against 4rabet Casino for withholding my deposit and not addressing the issue even after providing all required documents.

I look forward to your prompt action and support in resolving this matter.

Disputed Casino 4raBet Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

6 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Kingmaker143

• India

6 months ago

Dear 4raBet Team,
Thank you for your reply.
I would like to inform you that this deposit is pending since July 2025 and the payment was made successfully. I am attaching the transaction proof which clearly shows “Paid Successfully” with full merchant details.
Transaction details:
Amount: ₹5,000
Date: 29 Jul 2025
Beneficiary/Merchant: Opensky Tradebiz Solutions Private Limited
UPI ID: ticara@rbl
UPI Ref No (UTR): 387223823376
Since the payment was successful and credited to the merchant mentioned above, it is not acceptable to say that you are unable to provide proof or assist further.
If 4raBet claims the funds were not received, then please provide official confirmation from your payment gateway/provider in the form of:
Payment gateway status report / reconciliation report for this UTR
Proof that the payment was failed/reversed/not settled
Any official trace report showing where the funds went
Also, AskGamblers requested the required documents from your side around 2 weeks ago, but you have still not provided them.
I request you to urgently resolve this by either: ✅ crediting the deposit to my 4raBet account OR
✅ processing a refund back to the source account.
Awaiting your immediate update.
Kind regards,
Kingmaker143

4raBet Casino

• Representative

6 months ago

Dear Kingmaker143 and Askgemblers team,

we would like to provide an update and clarification regarding the mentioned case.

We have once again thoroughly reviewed our systems and payment records. Based on the results of this additional verification, we can confirm that the funds were not credited to the company’s account. As the transaction was not successfully completed and the funds never reached our platform wallet, we do not have the technical ability to process a refund or provide a screenshot confirming the cancellation of the operation, as the payment is not reflected on our side.
Given these circumstances, the only possible resolution in this case is for the player to contact their bank directly and request a return of funds using the UTR. Since the funds were never received by our platform, we are unable to influence or control the refund process.
As the matter is fully handled by the player’s bank and the payment system involved, we kindly ask that the case be reconsidered and closed due to the objective impossibility of any further actions from the side of 4raBet.

Thank you for your understanding and cooperation.

Kind regards,
4raBet Team

Kingmaker143

• India

6 months ago

Dear AskGamblers Team and 4rabet Team,

Thank you for your response.

I am ready to cooperate fully and I can provide my correct bank details for refund processing.
However, before I share my bank details, please provide proper refund evidence as your message does not include any verifiable proof.
Kindly share the following:
Refund / return transaction reference number (ARN / RRN / UTR)
Date & time when the refund was initiated
Screenshot / confirmation from your payment provider/bank showing the refund attempt and exact failure reason
The beneficiary details (masked) that you tried to refund to (last 4 digits of account)
Also please clarify:
If the bank account was “invalid”, then how was the deposit accepted successfully using the same banking details?
My bank confirms that no refund has been received and no refund is showing as initiated. They require ARN/RRN/UTR to track any pending refund.
Once you provide the above proof, I will immediately share my correct bank details so you can process the refund without delay.
Best regards,
Kingmaker143

4raBet Casino Complaint Stats

Resolved 32 / 32

Avg. Amount $263

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

4raBet Casino Complaints

See all complaints for this casino

Deposited 5000 still not credited in my gaming account

Hello Team,

On 17th July I deposited 5000 through my 4rabet gaming account even though I did the payment successfully through phonepe deposit method; the money was not credited to my gaming account.

Everytime I reach out to web chat, gmail and telegram the response I'm getting an automated bot response like under review, checking with highest priority but no solution.

It's been 10 days; let me tell you it's a upi transaction which is instant. If I assume it failed the refund should be credited in 48 hours, whereas I didn't get any refund.

Please find all proofs attached

66h left

₹5,000

Deposit not credited for 22 days

On 26 June 2026 I deposited Rs 9999.99 via UPI to 4rabet.

UTR: 488282835083

Beneficiary: MANOJ KASANA

Money debited from my bank but not credited to 4rabet wallet.

Ticket SUP-1581455 created. I sent PhonePe screenshot and bank statement 3 times.

Support replies:

- Kazi - forwarded to finance dept

- Mahal - "deposit SUP-1581455 488282835083 is being processed, funds will be credited ASAP"

- Amrita live chat - "deposit still being processed, waiting provider verification"

- Raj Kumar - generic replies

As of 17 July 7 PM, 22 days later, still not credited.

Request: Please credit Rs 9999.99 to my wallet or refund to my bank with proof.

Proofs attached: UTR screenshot, bank statement, all support emails and chat.

47h left

₹9,999

My withdraw Status Paid Out But Money Not received Bank Account

Dear AskGamblers Team,

I am filing a fresh and urgent complaint against 4rabet Casino regarding a high-value withdrawal of ₹34,700 that is completely missing from my bank account, despite being marked as completed by the casino.

On 11 July 2026, I requested a withdrawal, and the casino updated the status to "Paid out" in my account history. However, it has been more than 6 days , and absolutely no funds have been credited to my bank account.

Here are the exact transaction details from my casino panel:

Withdrawal Amount: ₹34,700 INR

Date/Time of Transaction: 11.07.2026 11:18:49

Transaction Token: sUYtoyBKg5qNRI2MutfkMLqwrR24dskB

UUID:- ee97410a-269f-4fd7-a0b6-6e1e450a20ac

Current Status: Paid out

The casino has only provided an internal system "Token," which holds no value for a banking institution. My bank strictly requires a valid 12-digit Bank UTR (Unique Transaction Reference) number or RRN to trace any inward remittance. Without this, the bank cannot locate the money.

I request the AskGamblers team to intervene and ask 4rabet Casino to either provide the official bank UTR number as proof of a successful transfer or return the ₹34,700 back to my gaming balance immediately.

Thank you,

< personal information removed >

Please check my attached Bank statement; please check askgambler team

Bank statement Password:- < passwird removed >

37h left

₹34,700

Withdrawal amount not received

Hello AskGamblers Team,

I am writing to log a formal complaint against 4raBet Casino regarding a total winnings balance of ₹4,50,000 INR that the platform is currently stalling and refusing to process for withdrawal.

My User ID on the platform is: 11035a38-0fb3-437a-9a5c-7917694a7447

My registered email id - <email address removed>

My registered phone number is <removed>

Background & Timeline:

Last week, I had a major winning streak on the platform which brought my total balance to ₹4,50,000 INR. Following this win, I attempted to withdraw my funds in smaller, standard installments of ₹30,000 INR and ₹40,000 INR to comply with normal transaction processing limits.

The Issue:

Every single withdrawal request I place immediately goes into a "Created" status. However, none of these requests advance to the "Processing" stage. They remain completely stuck in the "Created" phase indefinitely, well past the standard 48-hour window. New withdrawal attempts face the exact same technical halt.

Support Response:

I have contacted the platform's live chat support multiple times to resolve this issue. The support agents refuse to provide any transaction timelines, explanations, or updates. They only repeat generic, scripted responses stating that they are "working on it" without offering any actual progress or resolution.

My account is in good standing, and I am fully prepared to complete any additional KYC or verification checks if required by the security team. Stalling verified player payouts without cause or communication is a clear breach of fair gaming terms.

I request 4raBet Casino to review my account status, move my withdrawal requests into the processing phase, and release my hard-earned winnings. I am attaching screenshots of my stuck withdrawal logs and active balance for reference.

Thank you for your assistance in mediating this dispute.

42h left

₹450,000

Deposit not credited or refunded back

I deposited 5000, and it was a unique payment of 4999.33 with the payment note, and they say it is still not received.

They tell then to wait for 10 days for a refund. After 10 days, you say to contact your bank.

I want to know what the bank will do for a successful transaction. The main reason is that you rely on the payment provider. The payment provider defrauds you and you frauds with people deposit. We are providing all the proofs and what you are providing. The payment provider bank rejected the chargeback, and you are telling me to contact the bank.

Whydon't you just provide the bank statement of the payment provider and show me that you are right? You guys just blame us. I will not play anymore on your sites as you guys cheat us.

I contacted my bank they clearly told me that the merchant has rejected the chargeback and they cannot return my money. You can easily say, contact your bank. If it is true, please provide the JKB bank statement of that merchant.

Resolved

35000 deposit not credited

Hi,
This is to inform you that I deposited 35000 on 27th June at 8.17pm on my 4rabet account.
It’s been 3 days now my amount is not credited in the account.

And now payment history in 4rabet account is also showing failed transaction.

I request Askgamblers to kindly interfere into this matter.

I have attached screenshot of the transaction.

Resolved

₹35,000

Withdrawal section shows paid out money not received in my bank account

Withdrawal section shows paid out money not received in my bank Account it has already been more than 10 days now I want my money Here’s my bank statement that I already submitted multiple times i want an genuine update on money where is my money stuck? I have been getting same generic replies with no update and resolution till now please tell them to release my funds now .

Resolved

My two deposits are not credited

Dear AskGamblers Team,

I have made two successful deposits via UPI, but neither of them has been credited to my account balance yet. The money has been deducted from my bank account.

Here are the transaction details:

Transaction 1:

Amount: ₹13,999.32

UPI Ref No (UTR): 309222898011

Date & Time: 25 Jun 2026, 08:47 PM

Transaction 2:

Amount: ₹7,099.99

UPI Ref No (UTR): 309030777639

Date & Time: 22 Jun 2026, 06:28 PM

I have attached both payment screenshots as proof.

Please verify the UTR numbers with your payment gateway and credit the total amount to my account as soon as possible.

Resolved

Withdrawal marked successful but funds not received

Dear AskGamblers Team,

I would like to file a complaint against 4raBet regarding a withdrawal issue.

My withdrawal request was marked as "Successful" by 4ra Bet; however, the funds have not been credited to my bank account. Despite waiting for the stated processing period and checking with my bank, I have not received the money.

Account Details:

Casino/Bookmaker: 4raBet

Username: <removed>

Withdrawal Amount: ₹28500

Withdrawal Date: 12/06/2026

Withdrawal/Transaction ID: Iu7B0vrVsN8dsPvGmdKKDx7yPDtf6mlh

I have already contacted 4raBet support, but the issue remains unresolved. The operator claims the withdrawal was successful, yet I have not received the funds in my bank account.

I kindly request that AskGamblers investigate this matter and assist me in obtaining:

The UTR/Bank Reference Number for the transaction.

Proof of payment from the operator.

A resolution ensuring that the withdrawn amount is credited to my bank account or returned to my gaming account.

Thank you for your assistance. I look forward to your support in resolving this issue.

Sincerely,

Resolved

₹28,500

Complaint regarding delay in withdrawal processing

My User ID In Casino < sewnt to the casino >

I would like to lodge a complaint against 4RABET regarding the unreasonable delay in processing my withdrawal request of INR 20,000, which was initiated on 07-06-2026.

Despite submitting all the documents requested by their support team, I have been receiving the same generic response for the past 10 days without any resolution or clear explanation. The withdrawal remains pending, and the support team has failed to provide a satisfactory update on the status of my funds.

I request your intervention in this matter and ask that 4RABET be directed to process my withdrawal immediately or provide a valid reason for the delay.

Thank you for your assistance.

Resolved

₹20,000