Complaint #118 4raBet Casino

Amount deposited not credited

By Nischal S.

6 days ago

FORMAL COMPLAINT URGENT ESCALATION

I am submitting a formal complaint regarding my pending deposits with 4Rabet.

My total outstanding amount is 23999.36 and the payments have remained unresolved for more than 11 days.

TRANSACTION 1
SUP-1755524
Amount 15000
UTR 940339649081
Status Unresolved and under payment provider verification

TRANSACTION 2
SUP-1766558
Amount 7499.36
UTR 254131753372
Status Payment provider states that the deposit was not received and the funds may be returned

TRANSACTION 3
Amount 1500
UTR 012841754157
Status Payment remains stuck and uncredited

TOTAL OUTSTANDING 23999.36

I have already provided the required transaction details bank statement screenshots and video for verification.

I have received multiple contradictory responses and changing statuses regarding these transactions. I was previously informed that the payments were processed or credited in the backend and later informed that the funds were not received.

After more than 11 days I do not accept another generic response such as please wait processing is in progress finance team is checking or another estimated timeframe.

I require a transaction level investigation for all three payments.

For each UTR please provide:

1 Current exact payment provider status
2 Confirmation whether the funds were received
3 Current location or status of the funds
4 Settlement status
5 Rejection or return status if applicable
6 Refund or reversal reference if applicable
7 Exact settlement refund or reversal date and time
8 Payment provider escalation reference
9 Verifiable transaction evidence
10 Confirmation that the cases will remain open until the money is actually credited or refunded

FINAL RESOLUTION REQUIRED

For every affected transaction I require either:

ACTUAL CREDIT TO MY 4RABET ACCOUNT WITH TRANSACTION PROOF

OR

ACTUAL REFUND TO MY ORIGINAL PAYMENT ACCOUNT WITH VERIFIED REFUND REFERENCE

I have already provided all necessary cooperation and documentation.

Please escalate all three transactions to the senior finance and payment provider team immediately.

I need my total outstanding amount of 23999.36 traced and recovered.

I do not want another generic response or another changing timeframe.

Please provide the actual transaction status and verified evidence for all three UTRs.

Do not close any case until the corresponding funds are actually credited or refunded and I personally confirm receipt.

Disputed Casino 4raBet Casino

Reason Amount not credited

Amount ₹23999.36

Discussion

40 hours left for 4raBet Casino to respond.

nischal.fdj

2 days ago

Dear Support Team,

I need to make my position absolutely clear.

Your team has asked me to make an additional **₹5,000–₹10,000 deposit for “deposit validation” in order to receive/release my previous payments**.

I have already deposited my money and I am requesting the return/credit of my **existing funds**. I should not have to make another payment in order to recover money that I have already paid.

I therefore **do not agree to make any additional deposit or payment** for validation, unlocking, releasing, or recovering my previous transactions.

Please process and return my existing funds through the appropriate payment/reversal process.

If you claim that an additional ₹5,000–₹10,000 deposit is genuinely mandatory, please provide the **official written policy and payment-provider documentation** establishing this requirement and explain exactly why it is necessary for the recovery of my previous payments.

My pending transactions include:

* **SUP-1755524 — ₹15,000 — UTR 940339649081**
* **SUP-1766558 — ₹7,499.36 — UTR 254131753372**
* **SUP-1792272 — ₹1,500 — UTR 012841754157**

I urgently need my money back. I have already waited approximately **15 days** and provided the requested transaction evidence.

If my existing funds are not returned, I will proceed with a formal complaint through **my bank and NPCI**, providing the UTRs, bank records, transaction evidence, and your complete correspondence regarding the request for an additional deposit.

Please do not ask me to deposit any further money. **I am asking you to return my existing money.**

Please provide a clear and transaction-specific resolution.

nischal.fdj

3 days ago

Dear Support Team,

I acknowledge your latest response, but I am extremely concerned because I have already been waiting for **approximately 15 days** and have repeatedly raised tickets without receiving a clear, final, or actionable resolution.

I am not asking for another general statement that the payment is “being processed” or that I should continue waiting. I need a **specific status and resolution for each of my three pending transactions**.

### 1. SUP-1755524 — ₹15,000

**UTR: 940339649081**

You have stated that the funds have not yet reached your bank because the payment provider is processing and verifying the transaction.

Please provide:

* The **current verified status** of this UTR.
* Confirmation of whether the funds are currently with the payment provider, intermediary, or bank.
* The exact reason the transaction has not been credited after 15 days.
* The payment-provider investigation/reference number, if available.
* The specific action currently being taken to recover/credit the ₹15,000.
* A clear expected resolution date.

I have already provided the transaction evidence and repeatedly followed up. Please do not restart the investigation or ask me to wait indefinitely.

### 2. SUP-1766558 — ₹7,499.36

**UTR: 254131753372**

You stated that the payment provider confirmed the funds were not received on your side.

Please confirm:

* Whether the ₹7,499.36 has actually been **returned to the originating account**.
* If it has not been returned, where the funds are currently located/status-wise.
* The date on which the refund/reversal was initiated, if already processed.
* The refund/reversal reference number.
* The exact date by which I should receive the money.

You mentioned allowing up to 10 business days, but this matter has already been pending for a significant period. Please provide a concrete status rather than simply extending the waiting period.

### 3. SUP-1792272 — UTR: 012841754157

You have stated that this deposit was also not credited to your account.

Please provide:

* The exact status of this UTR.
* Confirmation from the payment provider regarding whether the funds were received, rejected, reversed, or are still pending.
* The current location/status of the funds.
* The action being taken to recover or return the amount.
* The applicable refund/reversal reference number and expected resolution date.

### My request

I have been **waiting, following up, and raising tickets for around 15 days**, while receiving repeated responses that do not provide a final resolution.

I need **one consolidated and verified response covering all three UTRs**, including:

1. Current status of each transaction
2. Current location/status of the funds
3. Payment-provider/bank investigation reference
4. Action being taken
5. Refund/credit/reversal status
6. Exact expected resolution date

Please escalate all three transactions to your **senior Finance/Payment Provider team** and provide me with a proper written update.

I am willing to provide any legitimate transaction evidence required from my side. However, I cannot continue receiving the same “please wait” response without any concrete information.

**I have already waited long enough. Please treat this as a final escalation and provide a clear resolution for all three payments and their respective UTRs.**

4raBet Casino

• Representative

3 days ago

Dear Nischal S, we understand your concern regarding the three unresolved deposits totaling 23999.36 INR and the delay in receiving a final update. For deposit SUP-1755524 940339649081, the funds have not reached us yet because the payment provider is still processing and verifying the transaction, and once the payment system confirms that the funds have been received by our bank, the crediting process will be initiated. For deposit SUP-1766558 254131753372, the payment provider confirmed that the funds were not received on our side, so please check whether the amount has already been returned, and if not, kindly allow up to 10 business days for the refund, excluding Saturdays, Sundays, and public holidays. Deposit SUP-1792272 012841754157 was also not credited to our account, so please make deposits only through the official 4RABET website and do not reuse old payment details, as they may change; for further assistance, please contact 4RABET Support via Telegram @help4rabetsupport_bot or email [email protected].

4raBet Casino Complaint Stats

Resolved 40 / 41

Avg. Amount $241

Avg. Complaint Duration 19 days

Avg. Response Time 3 days

Complaint Status

40h left

₹23,999

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Unable to withdraw or login to my account

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My 4RABET account was permanently blocked even though my KYC verification had already been successfully completed and approved.

**Account UUID:** 969810fe-251a-4c1b-9462-6b0c88161123

I received an official email from 4RABET stating:

**“KYC Verification Successful”** and: **“Your identity has been successfully verified.”**

The same email also stated that I had access to **“Smooth & fast withdrawals”** and **“Full access to all 4RABET features.”**

After this KYC approval, I deposited ₹3,000 into my account and my balance subsequently reached ₹9,080.

My account was then blocked.

Initially, 4RABET told me that my account was permanently blocked due to **“incomplete verification.”**

After I provided evidence of their KYC approval email and asked them to identify the exact incomplete verification step, their explanation changed to **“violation of the platform rules and Terms of Service.”**

When I repeatedly asked them to identify the exact violation and applicable Terms & Conditions clause, they subsequently changed the wording again to **“policy violations.”**

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What exact rule I allegedly violated;
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Which exact Terms & Conditions clause applies;
Why my previously approved KYC is now being treated as incomplete;
Or why my ₹9,080 balance is being withheld.

They are now stating that the account is permanently suspended and that no withdrawal is possible.

I am attaching my KYC approval email and screenshots of the complete conversation with 4RABET showing their changing explanations.

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I made the disputed withdrawal on 09 August 2026 at 21:53:28.

Amount: ₹25,000
Withdrawal Token: 2tTHGq5ydSDiv7Rtzi7Y7RwqpgJaN9nl
Case ID: SUP-1725864
UUID: 5b89975a-a0e7-4c7d-8cd9-e25ce8774cbd

There is one important point that I want to make very clear. I made TWO separate withdrawals of ₹25,000 each within a few hours.

The first withdrawal was made on 09 August 2026 at 21:53:28. This is the disputed transaction mentioned above, and I have NOT received this ₹25,000.

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I am attaching a screenshot of my 4rabet payment history showing both ₹25,000 withdrawals, their separate dates, times and tokens. This complaint relates ONLY to the first withdrawal dated 09 August 2026 at 21:53:28.

I have contacted 4rabet support almost every day regarding the missing withdrawal. They asked me to provide my bank statement, which I submitted. When an official statement containing the IFSC code was required, I personally visited my bank and obtained it and submitted it to 4rabet.

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Player UUID: 2fa89821-0533-46b9-a700-edc9e08f970b

Registered Email: <removed>

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Official Support Ticket ID: SUP-1673437

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