Complaint #118 4raBet Casino

Amount deposited not credited

By Nischal S.

4 weeks ago

FORMAL COMPLAINT URGENT ESCALATION

I am submitting a formal complaint regarding my pending deposits with 4Rabet.

My total outstanding amount is 23999.36 and the payments have remained unresolved for more than 11 days.

TRANSACTION 1
SUP-1755524
Amount 15000
UTR 940339649081
Status Unresolved and under payment provider verification

TRANSACTION 2
SUP-1766558
Amount 7499.36
UTR 254131753372
Status Payment provider states that the deposit was not received and the funds may be returned

TRANSACTION 3
Amount 1500
UTR 012841754157
Status Payment remains stuck and uncredited

TOTAL OUTSTANDING 23999.36

I have already provided the required transaction details bank statement screenshots and video for verification.

I have received multiple contradictory responses and changing statuses regarding these transactions. I was previously informed that the payments were processed or credited in the backend and later informed that the funds were not received.

After more than 11 days I do not accept another generic response such as please wait processing is in progress finance team is checking or another estimated timeframe.

I require a transaction level investigation for all three payments.

For each UTR please provide:

1 Current exact payment provider status
2 Confirmation whether the funds were received
3 Current location or status of the funds
4 Settlement status
5 Rejection or return status if applicable
6 Refund or reversal reference if applicable
7 Exact settlement refund or reversal date and time
8 Payment provider escalation reference
9 Verifiable transaction evidence
10 Confirmation that the cases will remain open until the money is actually credited or refunded

FINAL RESOLUTION REQUIRED

For every affected transaction I require either:

ACTUAL CREDIT TO MY 4RABET ACCOUNT WITH TRANSACTION PROOF

OR

ACTUAL REFUND TO MY ORIGINAL PAYMENT ACCOUNT WITH VERIFIED REFUND REFERENCE

I have already provided all necessary cooperation and documentation.

Please escalate all three transactions to the senior finance and payment provider team immediately.

I need my total outstanding amount of 23999.36 traced and recovered.

I do not want another generic response or another changing timeframe.

Please provide the actual transaction status and verified evidence for all three UTRs.

Do not close any case until the corresponding funds are actually credited or refunded and I personally confirm receipt.

Disputed Casino 4raBet Casino

Reason Amount not credited

Amount ₹23999.36

Discussion

20 hours left for 4raBet Casino to respond.

nischal.fdj

3 days ago

I acknowledge your latest confirmation.

You have now clearly committed in writing that the next update will be **direct and unambiguous** and will contain either:

1. Confirmation that **RRN 234893501492** has been fully processed and the ₹15,000 has actually been credited to my Federal Bank account ending **1980**, together with genuine provider-generated transaction evidence and the exact settlement/credit timestamp; **or**

2. If it remains pending, the **provider-confirmed reason**, the exact current RRN status, and the specific action being taken by the provider’s senior settlement team to resolve the verification block.

I want to be very clear that **I have already waited 45+ days** for this ₹15,000.

Nothing is pending from my side. I have provided the required transaction details, bank information, bank statement and other requested evidence. The remaining issue is entirely with your payment provider.

Therefore, I expect you to honor the **24–48 hour window you have committed to**.

I will not accept another generic response such as “we are following up,” “the team is working on it,” or “please wait.” You have specifically confirmed that the next update will explain the actual status and action being taken.

If the refund is completed, provide the **genuine provider-generated record**.

If it is not completed, provide the **actual provider-confirmed reason and concrete escalation details**.

Most importantly, **I need my ₹15,000 credited to my account.**

Please do not mark this case resolved under any circumstances merely because the payment provider shows an internal status such as “processed,” “completed,” or “settled.” I will personally confirm receipt only after the ₹15,000 is actually visible in my Federal Bank account ending **1980**.

**SUP-1755524 must remain open, active and fully escalated until I personally confirm receipt of ₹15,000.**

I expect the promised provider-confirmed update within the stated **24–48 hour window**.
Where is my Product

AskGamblers

• Support Team

5 days ago

Dear 4raBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

4raBet Casino

• Representative

1 week ago

Dear nischal.fdj,

We have reviewed your account and would like to share the latest updates regarding your deposit transactions.

Deposit SUP-1755524 with UTR 940339649081 for ₹15,000 is still in progress and is currently being reviewed by the payment provider. Once the external verification is completed and the payment is confirmed, the funds will be credited automatically.

Deposit SUP-1766558 with UTR 254131753372 for ₹7,499.36 was marked as failed. To continue the investigation, please provide an official bank statement in PDF format covering the period from the transaction date up to today.

Deposit SUP-1792272 with UTR 012841754157 for ₹1,500 was not credited to our account. Please make deposits only through the official website and do not reuse old payment details, as they may change for each transaction.

Thank you for contacting our Support Team.

nischal.fdj

1 week ago

Dear Support Team,

Your latest message is again inconsistent with the information you provided to me earlier, and it does not address the actual issue regarding **SUP-1755524**.

### 1. SUP-1755524 — ₹15,000

You are now stating:

> “Currently under review by the payment provider. Funds will be credited automatically once external verification is completed.”

This is another change in status.

Just recently, you explicitly confirmed that:

* ₹15,000 has **not** been sent to my Federal Bank account.
* You had **no official confirmation from Feederal Pay** that ₹15,000 was registered under **NFT202609100445887**.
* You did **not** have a definitive provider transaction record.
* You acknowledged that your previous statements regarding the refund being registered with Feederal Pay were unclear/incorrect.

Now you have again returned to saying the **original deposit is under provider review** and that the funds will automatically be credited.

**Please stop changing the explanation.**

I need you to answer one specific question:

**Is SUP-1755524 currently being treated as an ORIGINAL DEPOSIT VERIFICATION or as a REFUND/REVERSAL?**

If it is a refund/reversal, provide the actual provider refund reference and provider-generated evidence.

If it is still only an original deposit under review, then clearly acknowledge that **no refund has actually been initiated**.

Do not use **UTR 940339649081** as proof of a refund. That is the UTR of my original ₹15,000 deposit.

I have already provided the required bank statement. I am not going to repeatedly restart the same verification process because your team keeps changing the status.

### 2. SUP-1766558 — ₹7,499.36

I understand that you are requesting a bank statement for this separate transaction.

Please keep this matter **separate from SUP-1755524**. Do not merge or use the status of one transaction as an explanation for another.

### 3. SUP-1792272 — ₹1,500

This is also a **separate transaction and separate support ticket**.

I will deal with this separately and do not authorize you to merge it with SUP-1755524.

---

### Most importantly — SUP-1755524

I have been waiting for my **₹15,000 for more than 24 days**.

I have received numerous contradictory statements about whether the transaction was:

* received,
* failed,
* under review,
* refunded,
* credited,
* submitted to Feederal Pay,
* pending with Feederal Pay,
* or not actually registered with Feederal Pay.

Your latest message has again changed the explanation.

I therefore need the **actual current status based on provider records**, not another generic status message.

Please provide:

**1. Current provider name**
**2. Current provider transaction/reference number**
**3. Whether a refund has actually been initiated — YES or NO**
**4. Provider-generated evidence of that refund, if YES**
**5. If no refund has been initiated, clearly acknowledge that**
**6. Expected action/date from your Finance/Payment Team**

And once again, **I will not make any additional deposit, validation payment, processing fee, security payment, or any other payment to receive my own ₹15,000.**

Nothing is pending from my side.

**SUP-1755524 must remain OPEN until ₹15,000 is actually credited to my Federal Bank account and I personally confirm receipt.**

I do not need another promise or another “please wait” message.

**I need the money and verifiable transaction evidence.**
Password - NISC2809 Please check statement

4raBet Casino Complaint Stats

Resolved 42 / 43

Avg. Amount $228

Avg. Complaint Duration 17 days

Avg. Response Time 2 days

4raBet Casino Complaint Summary

Most user complaints about this operator fall under the Deposits category.

So far, 19 out of 19 complaints in this category have been resolved.

This operator's average complaint duration is 17 days, while the average duration across all operators is 8 days.

Complaint Status

20h left

₹23,999

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4raBet Casino Complaints

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Payment delayed since 20 days

Withdrawal token no
8SVsw5qXu3oPArHOe6EkAvWujudor8hF
My ₹5,109 withdrawal has now been pending for 20 days. You previously confirmed that it was processed/released to the payment provider and that the issue was with the provider.
Please provide me with the current payment-provider status and a specific resolution date. If the payment has already been released, please provide the payment/transaction reference proving the transfer.
I need a clear answer rather than another general “please wait” response.
Ticket: SUP-1840144

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₹5,109

Complaint Against 4RABET Casino 5000 Rs Deposit Not Credited

Casino: 4RABET

Requested Deposit Amount: ₹5,000 INR

Amount Actually Paid: ₹4,999.64 INR

Deposit Date: 13 September 2026

Deposit Time: 10:35 PM

Payment Method: UPI via Paytm

UPI ID: eeeeeessdd@naviaxis

UPI Reference Number: 314637752487

Complaint Details

I am submitting this complaint regarding a ₹5,000 deposit that I attempted to make to my 4RABET casino account on 13 September 2026 at approximately 10:35 PM.

I initiated a ₹5,000 deposit through 4RABET. During the payment process, the payment provider showed the amount payable as ₹4,999.64 instead of ₹5,000. I followed the payment instructions provided by the payment provider and successfully paid the displayed amount of ₹4,999.64 through UPI using Paytm.

The payment was successfully completed, and the amount of ₹4,999.64 was debited from my bank account.

The payment was made to the following details displayed by the payment provider:

UPI ID: eeeeeessdd@naviaxis

UPI Reference Number: 314637752487

Transaction date: 13 September 2026

Transaction time: 10:35 PM

Amount paid: ₹4,999.64

However, despite the successful payment, the ₹5,000 deposit has not been credited to my 4RABET casino wallet.

Today is 21 September 2026, so more than a week has passed since the payment was successfully completed.

I have contacted 4RABET support multiple times regarding this issue, but the deposit has still not been credited to my account.

Evidence Available

I am attaching the following documents as proof:

Screenshot of the successful UPI/Paytm payment.

Bank statement showing the debit of ₹4,999.64.

Payment transaction details showing UPI Reference Number 314637752487.

Resolution Requested

I kindly request AskGamblers to assist me in resolving this matter with 4RABET.

I initiated a ₹5,000 deposit, and the payment provider instructed me to pay ₹4,999.64, which I successfully paid. The payment was completed and the money was debited from my bank account, but the corresponding deposit has not been credited to my 4RABET wallet.

I therefore request that 4RABET investigate this transaction with its payment provider and credit the ₹5,000 deposit to my casino wallet.

If the deposit cannot be credited for any reason, I request that the ₹4,999.64 actually paid by me be refunded to the original payment source.

I have provided the UPI Reference Number 314637752487 and can provide any additional information required to verify the transaction.

I would appreciate AskGamblers' assistance in getting this matter investigated and resolved.

Thank you.

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4rabet Denied 1000 INR Spin Marathon Real Cash Prize Despite Mission Completion

I am a regular player on 4rabet (UUID: 6fa82c35-f456-4888-8baf-3b3e2e1d6953).

I participated in the weekly "Spin Marathon" mission, which requires completing 2000 spins within a week to receive a 1000 INR Real Cash Prize. I successfully completed all 2000 spins playing "777 Gems" and "Casino Strike" slots. My in-app mission progress bar clearly showed "2000/2000 Spins Completed." However, after the mission week ended and reset, the 1000 INR cash prize was not credited to my main balance.

Initially, the support team acknowledged in the chat that my mission was successfully completed with 2000 spins and stated that a detailed investigation was underway. However, they later abruptly changed their statement via email, claiming that the reward was deactivated because I did not meet a "₹40,000 wagering requirement."

This is a completely false and fabricated excuse to deny my payout.

The Spin Marathon is strictly a spin-count promotion, not a wagering bonus. In fact, I have successfully completed this exact same mission and received the 1000 INR real cash prize on 27th August and 10th September without any wagering conditions. I have the historical screenshots proving that I received these exact rewards previously without any such hidden terms. 4rabet is acting in bad faith and changing the promotional rules retroactively after the player has fulfilled the criteria.

I request AskGamblers to intervene, review my gameplay history logs for the 2000 completed spins, and instruct 4rabet to credit my rightful 1000 INR cash prize immediately.

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Deposit not added to my 4rabet account

Hello,

My deposit of ₹1000 is still not credited after more than 20 hours.

Account UUID: 5953414b-86a0-4600-90af-e5e9dbd87c21

Email: < email removed >

I am attaching:

Payment success screenshot
UTR / transaction ID
Bank statement

Please credit the amount immediately or process a refund and give me the ticket number.

49h left

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Rs 3000 UPI deposit not credited since 2 September

Hello AskGamblers Team,

I am filing a complaint against 4rabet regarding a ₹3,000 deposit that has not been credited to my 4rabet account.

I made the payment on 2 September 2026 at 07:46 PM through UPI. The payment was successfully completed, and my payment receipt clearly shows:

Amount: ₹3,000
Date: 2 September 2026
Time: 07:46 PM
UPI Ref No. / UTR: 313792527899
Payment Status: Paid Successfully

However, despite the successful payment, the ₹3,000 deposit has still not been credited to my 4rabet account.
I contacted 4rabet Support regarding this issue and provided the required payment proof and UTR. Initially, I was asked to wait for the investigation, and I was told that the issue could take up to 10 business days.

I waited for the requested period, but the deposit was still not credited.

After that, instead of resolving the issue, 4rabet informed me that my case had been urgently escalated. They provided the following escalation reference:
Escalation ID: ES-45987312

They then told me that the urgent escalation would take another 3–5 business days to review and resolve.

I have already waited a considerable amount of time for a ₹3,000 deposit that was successfully paid. I have also provided the UPI transaction proof and UTR, but the issue remains unresolved.

What I am requesting from 4rabet

Please properly trace the ₹3,000 transaction using UTR 313792527899.
If 4rabet/payment provider has received the funds, please credit ₹3,000 to my 4rabet account immediately.
If the funds were not received, please provide a clear explanation and arrange a refund to the original payment source.

I am attaching the payment screenshot showing that the ₹3,000 payment was successfully completed on 2 September 2026, along with screenshots of my communication with 4rabet regarding the investigation and urgent escalation.
I request AskGamblers to assist me in obtaining a proper resolution from 4rabet.

Thank you

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1000 INR Withdrawal Paid Out but Not Received 4RABET

Name: < full name removed >

Casino: 4RABET

Account UUID: b98358a8-7795-4eff-8450-733e2ddd4e6d

Withdrawal Amount: ₹1,000 INR

Withdrawal Date: 31 May 2026

Status: Paid Out

Dear AskGamblers Team,

I am submitting this complaint regarding a ₹1,000 withdrawal from my 4RABET account.

On 31 May 2026 at 11:47:25, I made a withdrawal of ₹1,000 INR. The withdrawal is clearly shown in my 4RABET account as “Paid out”, with a fee of ₹0.

However, despite the withdrawal being marked as Paid out, I have not received the ₹1,000 in my account.

I have contacted 4RABET support multiple times by email regarding this missing withdrawal, but I have not received a proper resolution.

I am attaching the withdrawal record as evidence, which clearly shows the amount, date/time and Paid out status.

I respectfully request AskGamblers to review this case and ask 4RABET to provide proof that the payment was actually processed and sent, including the relevant payment/transaction reference and destination.

I request assistance in recovering my ₹1,000 or obtaining a clear explanation and proof of where the payment was sent.

Thank you.

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Deposit of 80K 2 transaction pending

SUP-1786175 623939201088 50000/ SUP-1801725 624198254349 30000

My above 2 deposit is pending since 3rd week now

I have details which I can send on email

Please help in getting it done asap

Team is not responding and delaying it purposely

I will be doing police and cyber crime complaint if not resolve immediately

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₹80,000

Two deposits have still not been credited to my gaming balance

Dear 4rabet Support Team,

I am writing to formally lodge a complaint regarding two separate deposits that were successfully debited from my bank account via PhonePe but have still not been credited to my 4rabet gaming balance.

Furthermore, I have tried contacting your support team multiple times on Telegram, but I am repeatedly given the exact same automated, generic responses with no actual resolution to my problem. Because your chat support has failed to assist me, I am escalating this via here.Please find the complete verification details for both successful transactions below:

Transaction 1:

Date & Time: 05 Sept 2026, 01:36 AM
Amount: ₹9,999.36
INRPayment Mode: UPI (PhonePe / Jio Payments Bank)
Receiver UPI ID: XXXXXX6308@pthdfc
PhonePe Transaction ID: T2609050136191493701719UTR / Reference Number: 628379507174
Status: Successful / Debited

Transaction 2:

Date & Time: 06 Sept 2026, 03:55 AM
Amount: ₹4,999.29
INRPayment Mode: UPI (PhonePe / Jio Payments Bank)
Receiver UPI ID: XXXXXX3796@ptyes
PhonePe Transaction ID: T2609060355420328121514UTR / Reference Number: 015621537653
Status: Successful / Debited

I have attached the original screenshot receipts for both transactions as absolute proof of payment. Since the funds have left my bank account and the UTR numbers confirm successful transfers to your payment gateways, please stop sending automated replies.

Manually verify these UTR numbers with your finance team and credit the total amount to my account balance immediately.

I expect a human response and a swift resolution to this matter.

Resolved

On August 21-2026 I made a deposit of ₹9,999.51 through the payment method

I am submitting this complaint regarding a delayed deposit of ₹9,999.51 made to my 4Rabet account.

On August 21-2026, I made a deposit of ₹9,999.51 through the payment method provided by 4Rabet. The amount was successfully debited from my bank account, and the transaction shows that the funds were successfully transferred to the beneficiary/payment recipient.

However, the deposit was not credited to my 4Rabet account.

I contacted 4Rabet support and provided the transaction details and proof of payment. Instead of crediting the deposit, 4Rabet informed me that the payment had failed and advised me to contact my bank/payment provider.

I subsequently checked the transaction with my bank. According to the transaction information available to me, the amount was successfully debited and the payment was not reversed.

4Rabet later stated that a refund would be processed and that I would need to wait for the refund. However, I have not received the funds, and I have not been provided with a satisfactory transaction-specific explanation showing where the money is currently held or why the payment is being treated as failed.

Transaction details:

* Casino: 4Rabet
* Deposit amount: ₹9,999.51
* Transaction/reference number: 659919219447
* Issue: Deposit not credited despite successful debit
* Current status: Unresolved
* Requested resolution: Either credit the ₹9,999.51 deposit to my 4Rabet account or return the full amount to my original payment source.

I have screenshots and transaction evidence showing the payment details and can provide them for verification.

I am requesting AskGamblers’ assistance in obtaining a proper resolution from 4Rabet and clarification regarding the status of my funds. I would appreciate it if 4Rabet could provide a clear explanation rather than repeated generic responses and resolve the matter by either crediting the deposit or issuing the promised refund.

Resolved

Unable to withdraw or login to my account

Hello, Dear 4rabet & Askgamblers ,
My registered email and username with 4rabet casino is [email protected] , UUID - b8753d7c-8c88-423b-80e3-2f66acbc2f42
I was using my 4rabet account since from a long time and then all of a sudden I am unable to login to my account without any notice and I also completed my kyc verification,and I can also assure you that all other verifications will also get completed and I have a current account balance of more then 30,000 INR in my 4rabet casino account currently.
I have contacted 4rabet Live support several times almost but their customer support staff seems to be either offline as they respond back with same bot automated response everytime I contact them and ask them to help me with my login & withdrawal concern & most of the times they don't respond back to my concern about not being able to login and withdraw my balance funds.
I would kindly request Askgamblers to take serious actions against this 4rabet Casino site for not providing support to its customer.
Kindly investigate fairly and help me resolve my query with 4rabet.

Unresolved

₹30,000