Complaint #118 4raBet Casino

Amount deposited not credited

By Nischal S.

1 month ago

FORMAL COMPLAINT URGENT ESCALATION

I am submitting a formal complaint regarding my pending deposits with 4Rabet.

My total outstanding amount is 23999.36 and the payments have remained unresolved for more than 11 days.

TRANSACTION 1
SUP-1755524
Amount 15000
UTR 940339649081
Status Unresolved and under payment provider verification

TRANSACTION 2
SUP-1766558
Amount 7499.36
UTR 254131753372
Status Payment provider states that the deposit was not received and the funds may be returned

TRANSACTION 3
Amount 1500
UTR 012841754157
Status Payment remains stuck and uncredited

TOTAL OUTSTANDING 23999.36

I have already provided the required transaction details bank statement screenshots and video for verification.

I have received multiple contradictory responses and changing statuses regarding these transactions. I was previously informed that the payments were processed or credited in the backend and later informed that the funds were not received.

After more than 11 days I do not accept another generic response such as please wait processing is in progress finance team is checking or another estimated timeframe.

I require a transaction level investigation for all three payments.

For each UTR please provide:

1 Current exact payment provider status
2 Confirmation whether the funds were received
3 Current location or status of the funds
4 Settlement status
5 Rejection or return status if applicable
6 Refund or reversal reference if applicable
7 Exact settlement refund or reversal date and time
8 Payment provider escalation reference
9 Verifiable transaction evidence
10 Confirmation that the cases will remain open until the money is actually credited or refunded

FINAL RESOLUTION REQUIRED

For every affected transaction I require either:

ACTUAL CREDIT TO MY 4RABET ACCOUNT WITH TRANSACTION PROOF

OR

ACTUAL REFUND TO MY ORIGINAL PAYMENT ACCOUNT WITH VERIFIED REFUND REFERENCE

I have already provided all necessary cooperation and documentation.

Please escalate all three transactions to the senior finance and payment provider team immediately.

I need my total outstanding amount of 23999.36 traced and recovered.

I do not want another generic response or another changing timeframe.

Please provide the actual transaction status and verified evidence for all three UTRs.

Do not close any case until the corresponding funds are actually credited or refunded and I personally confirm receipt.

Disputed Casino 4raBet Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

1 week ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

nischal.fdj

2 weeks ago

Understood.

I am recording your latest confirmation that the next update within the committed **24–48 hour timeframe** will contain either:

**1. Actual release confirmation** — including the genuine provider-generated RRN, settlement timestamp, transaction details, and confirmation that ₹15,000 has been credited to my Federal Bank account ending **1980**;

**OR**

**2. A specific unresolved reason** — including the provider-confirmed reason for the delay, the current location/status of the ₹15,000, and the concrete corrective action being taken to release my funds.

I do not need any further acknowledgment or generic status message.

I have already waited almost **two months**.

**My only requirement is the return of my ₹15,000.**

Please keep **SUP-1755524 OPEN** and do not mark it resolved until I personally verify the credit in my Federal Bank account.

I will wait for the actual resolution within the timeframe you have committed to.

4raBet Casino

• Representative

2 weeks ago

Dear nischal.fdj, We have reviewed your account and would like to share the latest updates regarding your deposit transactions: SUP-1755524 (Amount: ₹15,000 | UTR: 940339649081): We have received a notification from the payment system regarding unusual activity on your account that appears suspicious. Please note that in case of a confirmed refund from the bank, any credited amounts will be automatically declined. If the funds have already been debited from your account, we recommend contacting your bank for further clarification. SUP-1766558 (Amount: ₹7,499.36 | UTR: 254131753372): Marked as failed. To continue the investigation, please provide an official bank statement in PDF format covering the period from the transaction date up to today. SUP-1792272 (Amount: ₹1,500 | UTR: 012841754157): Was not credited to our account. Please make deposits only through the official website and do not reuse old payment details, as they may change for each transaction. Thank you for contacting our Support Team.

nischal.fdj

3 weeks ago

I acknowledge your latest confirmation.

You have now clearly committed in writing that the next update will be **direct and unambiguous** and will contain either:

1. Confirmation that **RRN 234893501492** has been fully processed and the ₹15,000 has actually been credited to my Federal Bank account ending **1980**, together with genuine provider-generated transaction evidence and the exact settlement/credit timestamp; **or**

2. If it remains pending, the **provider-confirmed reason**, the exact current RRN status, and the specific action being taken by the provider’s senior settlement team to resolve the verification block.

I want to be very clear that **I have already waited 45+ days** for this ₹15,000.

Nothing is pending from my side. I have provided the required transaction details, bank information, bank statement and other requested evidence. The remaining issue is entirely with your payment provider.

Therefore, I expect you to honor the **24–48 hour window you have committed to**.

I will not accept another generic response such as “we are following up,” “the team is working on it,” or “please wait.” You have specifically confirmed that the next update will explain the actual status and action being taken.

If the refund is completed, provide the **genuine provider-generated record**.

If it is not completed, provide the **actual provider-confirmed reason and concrete escalation details**.

Most importantly, **I need my ₹15,000 credited to my account.**

Please do not mark this case resolved under any circumstances merely because the payment provider shows an internal status such as “processed,” “completed,” or “settled.” I will personally confirm receipt only after the ₹15,000 is actually visible in my Federal Bank account ending **1980**.

**SUP-1755524 must remain open, active and fully escalated until I personally confirm receipt of ₹15,000.**

I expect the promised provider-confirmed update within the stated **24–48 hour window**.
Where is my Product

4raBet Casino Complaint Stats

Resolved 48 / 53

Avg. Amount $205

Avg. Complaint Duration 20 days

Avg. Response Time 3 days

4raBet Casino Complaint Summary

Most user complaints about this operator fall under the Deposits category.

So far, 24 out of 24 complaints in this category have been resolved.

This operator's average complaint duration is 20 days, while the average duration across all operators is 8 days.

4raBet Casino Complaints

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Deposit of 10k not credited in casino account

Hello,

My deposit of ₹10000 is still not credited after more than 2 days.

Account UUID: bf3daf2f-22b8-4716-b5d6-7af9afa8f89e

I am attaching:

Payment success screenshot

UTR / transaction ID

I have checked the with they said payment was successful. Please credit the amount immediately or process a refund asap.

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Urgent withdrawal refund

Hello,
I am writing this to report a serious issue with my withdrawal on 4rabet.My UUID b88f8887-f2f8-42dc-bf67-5b0d5827d43c My withdrawal request of ₹7,500 INR has been stuck and is showing "under review" for more than 980hours (over 40 days).
According to their support agent (Raj Kumar), the withdrawal has been approved but they are delaying it under the excuse of "manual processing by the support team." This is completely unacceptable. No payment gateway takes 40 days to process a transaction.
Here are my official transaction details as provided in the chat:
• Withdrawal Amount: ₹7500.00 INR
• Assigned Ticket Number: SUP-1840071
• Withdrawal Token: SdVaeVvqmlWBfNNjo7Yim0naNuDehZNX
I have already provided all the details, but there is no real action, only automated replies. I request the 4rabet management to look into this immediately and release my money

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4Rabet 100000 INR Withdrawal Not Received for Over 90 Days

I am submitting a complaint against 4Rabet regarding a 100000 INR withdrawal that has remained unresolved for more than 90 days.
I am a long-term 4Rabet customer and a VIP 7 member.
My 100000 INR withdrawal has never been credited to my bank account.
Withdrawal details:
Amount: 100000 INR
Withdrawal Token: jAH93I6YQL6Ztj8iZVfTZfB7dd8xos2F
4Rabet Support Ticket: SUP-1637463
Status shown by 4Rabet: Paid Out / Processed / Approved
The withdrawal has been showing as Paid Out or Processed, but the money has not reached my bank account and has not been returned to my 4Rabet gaming balance.
I have contacted 4Rabet support repeatedly for more than 90 days. I have also contacted my account manager. They continue to tell me that the withdrawal is under investigation, being processed, or being handled by the finance or payment provider team.
Even yesterday and today, I contacted 4Rabet support and received the same type of response that the withdrawal is still being processed or investigated.
I have already provided my bank statement showing that this 100000 INR withdrawal was not received. 4Rabet has confirmed that they received my bank proof.
Despite this long delay, 4Rabet has not provided me with a UTR, RRN, valid transaction reference, payment provider details, exact payment date and time, or verifiable proof that the money was successfully transferred to my bank.
I am no longer asking for another generic investigation update.
I respectfully request AskGamblers to assist me in obtaining a concrete resolution from 4Rabet.
If the 100000 INR was successfully transferred to my bank, I request 4Rabet to provide verifiable transaction proof, including the UTR or RRN, payment provider details, transaction date and time, and destination details.
If the payment was not successfully completed, I request that the full 100000 INR be returned to my 4Rabet gaming balance.
I am attaching my withdrawal screenshot, recent and previous 4Rabet chat screenshots, bank statements, and relevant support ticket or email correspondence as evidence.
Thank you for reviewing my complaint and assisting me in obtaining a concrete resolution.

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49998 Deposited via UPI Wallet Not Credited and No Refund Received

I am writing this review after repeated failures to get my deposit credited to my 4rabet account or refunded back to my bank account.

On 10 August 2026, I completed two separate deposits via UPI to the assigned payment receiver details provided by 4rabet:

Transaction 1:

Amount: ₹29,999.80
UPI Reference No. (UTR): 622223780680
Receiver UPI ID: boim-475735566908@boi (Mohammad Sajan)
Date & Time: 10 Aug 2026, 10:47 AM

Transaction 2:

Amount: ₹19,999.05
UPI Reference No. (UTR): 622224968109
Receiver UPI ID: boim-475735566908@boi (Mohammad Sajan)
Date & Time: 10 Aug 2026, 11:59 AM
Total Amount Transferred: ₹49,998.85

4rabet Registered User ID: b04a7634-6f3d-4197-b410-685c004da1e8

Both transactions were debited successfully from my bank accounts, and the UTR numbers confirm successful delivery to the recipient. Despite the payment being completed, neither amount was credited to my 4rabet balance, nor was any reverse credit initiated back to my accounts.

I request 4rabet management to immediately trace these two UTR numbers with their payment gateway/merchant and either credit the full ₹49,998.85 to my wallet or process an immediate refund back to the source bank accounts.

Resolved

Status shows paid out but my withdrawal has not been credited for 11 days

Withdrawal token ID: nuCz69VJdAvOkNPMIKVo4JX7xwyE1Deo

I'm your vip account user

I ordered my withdrawal 14140 rupees on 19 September at 11:41 Am and 4raBet showing my withdrawal status paidout from 20 September. 12 days have passed, but I have not yet received my money in my bank account..

Please help me with my withdrawal issue. Please transfer my withdrawal issue to your payment department for a fast withdrawal.

Your support team sent me same automated message, saying that for 9 days your bank statement has been sent to the finance team for review.. But today it is 12 days, and no one has verified my bank statement.

All your team members just send automated messages, not giving a solution. Even though this is my vip account and I'm your vip user but still your support team ignored my issue .

Please clear my withdrawal money immediately.

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Deposit issues

I am submitting a complaint regarding two deposits that were successfully completed from my bank account, but the casino has not properly credited/resolved the deposited funds.

The deposit details are:

1. Amount: ₹2,999.94

Date & Time: 23 September 2026, 09:56 PM
UPI Reference No.: 315376893580
Recipient: < full name removed >

2. Amount: ₹2,499.65

Date & Time: 23 September 2026, 09:18 PM
UPI Reference No.: 315374037749
Recipient: < full name removed >

Total deposited amount: ₹5,499.59.

Both payments were successfully completed through UPI from my IndusInd Bank account. I have screenshots showing the successful transactions and the UPI reference numbers.

I contacted the casino's support team regarding this issue, but the matter has not been resolved. I am requesting the casino to verify these transactions with their payment provider and credit the funds to my casino account or provide a proper refund if the deposits cannot be credited.

I am attaching the payment screenshots as proof. I kindly request AskGamblers to review my case and assist me in resolving this matter.

Thank you.

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Payment delayed since 20 days

Withdrawal token no
8SVsw5qXu3oPArHOe6EkAvWujudor8hF
My ₹5,109 withdrawal has now been pending for 20 days. You previously confirmed that it was processed/released to the payment provider and that the issue was with the provider.
Please provide me with the current payment-provider status and a specific resolution date. If the payment has already been released, please provide the payment/transaction reference proving the transfer.
I need a clear answer rather than another general “please wait” response.
Ticket: SUP-1840144

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Complaint Against 4RABET Casino 5000 Rs Deposit Not Credited

Casino: 4RABET

Requested Deposit Amount: ₹5,000 INR

Amount Actually Paid: ₹4,999.64 INR

Deposit Date: 13 September 2026

Deposit Time: 10:35 PM

Payment Method: UPI via Paytm

UPI ID: eeeeeessdd@naviaxis

UPI Reference Number: 314637752487

Complaint Details

I am submitting this complaint regarding a ₹5,000 deposit that I attempted to make to my 4RABET casino account on 13 September 2026 at approximately 10:35 PM.

I initiated a ₹5,000 deposit through 4RABET. During the payment process, the payment provider showed the amount payable as ₹4,999.64 instead of ₹5,000. I followed the payment instructions provided by the payment provider and successfully paid the displayed amount of ₹4,999.64 through UPI using Paytm.

The payment was successfully completed, and the amount of ₹4,999.64 was debited from my bank account.

The payment was made to the following details displayed by the payment provider:

UPI ID: eeeeeessdd@naviaxis

UPI Reference Number: 314637752487

Transaction date: 13 September 2026

Transaction time: 10:35 PM

Amount paid: ₹4,999.64

However, despite the successful payment, the ₹5,000 deposit has not been credited to my 4RABET casino wallet.

Today is 21 September 2026, so more than a week has passed since the payment was successfully completed.

I have contacted 4RABET support multiple times regarding this issue, but the deposit has still not been credited to my account.

Evidence Available

I am attaching the following documents as proof:

Screenshot of the successful UPI/Paytm payment.

Bank statement showing the debit of ₹4,999.64.

Payment transaction details showing UPI Reference Number 314637752487.

Resolution Requested

I kindly request AskGamblers to assist me in resolving this matter with 4RABET.

I initiated a ₹5,000 deposit, and the payment provider instructed me to pay ₹4,999.64, which I successfully paid. The payment was completed and the money was debited from my bank account, but the corresponding deposit has not been credited to my 4RABET wallet.

I therefore request that 4RABET investigate this transaction with its payment provider and credit the ₹5,000 deposit to my casino wallet.

If the deposit cannot be credited for any reason, I request that the ₹4,999.64 actually paid by me be refunded to the original payment source.

I have provided the UPI Reference Number 314637752487 and can provide any additional information required to verify the transaction.

I would appreciate AskGamblers' assistance in getting this matter investigated and resolved.

Thank you.

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4rabet Denied 1000 INR Spin Marathon Real Cash Prize Despite Mission Completion

I am a regular player on 4rabet (UUID: 6fa82c35-f456-4888-8baf-3b3e2e1d6953).

I participated in the weekly "Spin Marathon" mission, which requires completing 2000 spins within a week to receive a 1000 INR Real Cash Prize. I successfully completed all 2000 spins playing "777 Gems" and "Casino Strike" slots. My in-app mission progress bar clearly showed "2000/2000 Spins Completed." However, after the mission week ended and reset, the 1000 INR cash prize was not credited to my main balance.

Initially, the support team acknowledged in the chat that my mission was successfully completed with 2000 spins and stated that a detailed investigation was underway. However, they later abruptly changed their statement via email, claiming that the reward was deactivated because I did not meet a "₹40,000 wagering requirement."

This is a completely false and fabricated excuse to deny my payout.

The Spin Marathon is strictly a spin-count promotion, not a wagering bonus. In fact, I have successfully completed this exact same mission and received the 1000 INR real cash prize on 27th August and 10th September without any wagering conditions. I have the historical screenshots proving that I received these exact rewards previously without any such hidden terms. 4rabet is acting in bad faith and changing the promotional rules retroactively after the player has fulfilled the criteria.

I request AskGamblers to intervene, review my gameplay history logs for the 2000 completed spins, and instruct 4rabet to credit my rightful 1000 INR cash prize immediately.

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Deposit not added to my 4rabet account

Hello,

My deposit of ₹1000 is still not credited after more than 20 hours.

Account UUID: 5953414b-86a0-4600-90af-e5e9dbd87c21

Email: < email removed >

I am attaching:

Payment success screenshot
UTR / transaction ID
Bank statement

Please credit the amount immediately or process a refund and give me the ticket number.

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