Casino Complaints

Account permanently closed after verification issue, no evidence provided


8 months ago
My account was permanently closed after a failed verification attempt. The selfie verification failed due to low lighting conditions and was not intentional.
I completed all bonus wagering requirements before attempting withdrawal. After submitting verification, I was not given another opportunity to retry KYC. Instead, my account was permanently banned.
The operator has cited general rule violations such as fraud and collusion but has not provided any specific evidence or explanation.
I confirm that I did not intentionally violate any rules. If there was any technical issue or device overlap, it was not done with malicious intent.
I respectfully request a fair manual review of my case and a detailed explanation of the alleged violation. I am fully willing to complete identity verification again.
The amount involved is approximately 40k INR.
Disputed Casino 4raBet Casino

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 4raBet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name loyalty-level-1
Dear AskGamblers Team,
Thank you for the update.
I will wait for the operator to provide the requested evidence.
I would like to reiterate that I have not intentionally violated any rules and I am still willing to complete verification again if required.
Kind regards.
User name
Dear AskGamblers Team, we acknowledge your request and would like to clarify that our previous message stating that all evidence had already been provided was incorrect. We are currently preparing the necessary evidence and all relevant details regarding this case. The requested information and supporting documentation will be provided to you via email shortly.
User name

Dear 4raBet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player, since no email has reached as of yet. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

4raBet Casino Complaint Stats

Resolved 58 / 61
Avg. Amount $193
Avg. Complaint Duration 19 days
Avg. Response Time 3 days

4raBet Casino Complaint Summary

Most user complaints about this operator fall under the Deposits category.
So far, 28 out of 28 complaints in this category have been resolved.
This operator's average complaint duration is 19 days, while the average duration across all operators is 8 days.

4raBet Casino Complaints

See all complaints for this casino
Deposit Still Processing

Dear 4rabet Support Team,


I am extremely frustrated with your service. Every time I make a deposit, you put my payment into “Processing” and later claim that the funds have not been received. I am tired of facing the same issue repeatedly. How long will this continue? Why do you keep doing this every time I make a payment?


My latest payment details are provided below:


Amount: ₹999.57


Date: 29 October 2026


Time: 07:05 PM


Payment Method: PhonePe


Transaction Status: Successful


Recipient Name: EMRAN HOSSAIN


UPI ID: 9242430956m@pnb


PhonePe Transaction ID: T2610291905242975236267


UTR Number: 382165871649


Payment Message: wXF


I am attaching the payment screenshot as proof. My payment shows as successful, yet my deposit has again been put into processing. This repeated behaviour raises serious concerns about your service and feels fraudulent.


I demand that you investigate this payment and credit ₹999.57 to my 4rabet wallet within one hour. Stop giving me the same excuses every time. Verify the transaction using the UTR number and transaction ID provided above.


If you continue to delay my deposits without a proper explanation or resolution, I will escalate this matter through the appropriate complaint channels and share my evidence.


I expect an immediate resolution. I will not accept another generic response saying that you are working on the issue.


Credit my funds to my wallet without any further delay.


Regards,

A Frustrated Customer

< full name removed >

Status solved Resolved
Deposits still processing

Dear AskGamblers Complaints Team,


I am submitting this formal complaint regarding two successful UPI payments made for deposits to my 4Rabet account through the website mentioned above. Both amounts were debited successfully from my bank account, but they have not been credited to my 4Rabet wallet.


Transaction 1:


Amount: ₹3,000

Date: 4 October 2026, 01:36 AM

PhonePe Transaction ID: T2610040136044258387503

UTR: 991220702547

Payee shown: Rahul Dangi


Transaction 2:


Amount: ₹999.90

Date: 16 October 2026, 08:51 PM

PhonePe Transaction ID: T2610162051254004844008

UTR: 676378066882

Payee shown: malik gen store


Total pending amount: ₹3,999.90


The first payment has remained unresolved for approximately 20 days, and the second payment has also not been credited despite the successful transaction confirmation.


I have contacted 4Rabet customer support multiple times. Unfortunately, I keep receiving the same response that the issue is being investigated, without any concrete resolution or clear timeline.


I request AskGamblers to review my complaint and assist in escalating this matter to the relevant operator, if eligible. I ask that both transactions be investigated using their respective UTRs and that the operator provide written confirmation of the funds' status.


I request that the pending amounts be credited to my wallet or refunded appropriately if the deposits cannot be completed.


I am attaching both payment screenshots as evidence and can provide previous support conversations if required.


Thank you for your assistance.


4Rabet Username and email < removed and sent to the casino >

Status solved Resolved
₹3,999