Mark all as read

Settings

Notifications
Casino Complaints

Account permanently closed after verification issue, no evidence provided


4 months ago
My account was permanently closed after a failed verification attempt. The selfie verification failed due to low lighting conditions and was not intentional.
I completed all bonus wagering requirements before attempting withdrawal. After submitting verification, I was not given another opportunity to retry KYC. Instead, my account was permanently banned.
The operator has cited general rule violations such as fraud and collusion but has not provided any specific evidence or explanation.
I confirm that I did not intentionally violate any rules. If there was any technical issue or device overlap, it was not done with malicious intent.
I respectfully request a fair manual review of my case and a detailed explanation of the alleged violation. I am fully willing to complete identity verification again.
The amount involved is approximately 40k INR.
Disputed Casino 4raBet Casino

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 4raBet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name loyalty-level-1
Dear AskGamblers Team,
Thank you for the update.
I will wait for the operator to provide the requested evidence.
I would like to reiterate that I have not intentionally violated any rules and I am still willing to complete verification again if required.
Kind regards.
User name
Dear AskGamblers Team, we acknowledge your request and would like to clarify that our previous message stating that all evidence had already been provided was incorrect. We are currently preparing the necessary evidence and all relevant details regarding this case. The requested information and supporting documentation will be provided to you via email shortly.
User name

Dear 4raBet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player, since no email has reached as of yet. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

4raBet Casino Complaint Stats

Resolved 26 / 26
Avg. Amount $290
Avg. Complaint Duration 20 days
Avg. Response Time 2 days

4raBet Casino Complaints

See all complaints for this casino
Deposit pending from 15 days

I have been a regular 4rabet user for about three years, and I am extremely disappointed with the recent issue regarding my deposit. On 31/05/2026, I made a UPI deposit of 13,999 INR through PhonePe. The transaction has been pending for many days and the amount has neither been credited to my 4rabet account nor refunded to my bank. The transaction details are UTR: 380962924583 and reference SUP-1506861.


I contacted my bank by phone and was informed that the transaction was successfully processed from their side. Despite this, 4rabet’s Telegram support, email support, and other customer support channels keep sending the same repeated message that the transaction is “still in process,” without providing any real solution. I was even given a specific timeline for resolution, but that timeline has already passed and nothing has changed.


It has now been around ten days since the transaction, and I still have not received my refund or the deposit in my account. As a long‑time user, this situation has completely damaged my trust. I feel that my money is stuck without justification, and the repeated standard replies from support are very frustrating.


I request that my deposit of 13,999 INR linked to UTR: 380962924583 and SUP-1506861 be resolved immediately by either crediting the amount to my 4rabet account or processing a full refund to my bank account without any further delay. I also expect a clear explanation for this delay and assurance that such an issue will not be repeated in the future.


Status solved Resolved