Account permanently closed after verification issue, no evidence provided

Dear AskGamblers Team,

I am raising this complaint against 4raBet regarding a missing withdrawal payout.

On the 4raBet platform, my withdrawal status is showing as processed / "Payout, " but the funds have NOT been credited to my bank account yet.

Key Details:

1. Account KYC Status: Fully verified.

2. Bonus: No bonus was active; all winnings were from real money.

3. Withdrawal History: I have successfully withdrawn funds previously.

4. Issue: The casino shows the payout as completed, but no money has arrived in my bank account. The support team has not provided a valid UTR / transaction reference number to track the payment.

I request that AskGamblers kindly mediate and urge 4raBet to either share the valid UTR reference number or release my funds immediately.

Thank you.

Dear AskGamblers,

I am writing to formally request your urgent assistance regarding a severely delayed withdrawal issue with 4rabet Casino, as I am facing technical difficulties submitting a complaint directly through your web portal. Below are my account details:

Player UUID: 2fa89821-0533-46b9-a700-edc9e08f970b

Registered Email: <removed>

Disputed Amount: ₹50,000

Official Support Ticket ID: SUP-1673437

On 25th July 2026, I requested a withdrawal of ₹50,000.

The casino instantly updated my dashboard status to "Paid Out". However, it has been over 16 days, and no funds have been credited to my bank account.

When I requested the mandatory 12-digit UTR (Unique Transaction Reference) or RRN number as financial proof of the transfer, the casino's support team repeatedly failed to provide it. Instead, they have been using stalling tactics.

Initially, they blamed "external payment providers," and recently, a customer support manager named Lior sent me a generic automated response stating they are "thoroughly reviewing" the case. I have kept the Curaçao Gaming Authority ([email protected]) in copy on all previous emails, but 4raBet continues to ignore regulations and withhold my money without any valid proof of payment.

16 days have passed without any resolution.

I kindly request that your platform officially log this dispute against Ticket ID SUP-1673437, intervene with 4raBet management, and help me recover my funds.

Greetings,

I deposited 2000 INR in 28th of July 2026 and time was around 9:37 am.

It got deducted from my bank balance but not credited to my game balance.

I waited like 24hrs and then mailed them they said please keep patience we are working on it and forwarded your case to highest priority.

I kept emailing them like daily but got same response. Today it's been more than 11 days and I'm still getting the same emails to wait.

This isn't fair to wait that long even they are not giving me information for how long to wait. Always bots reply and it's frustrating.

Please help me get my money back as a refund or to my game balance. I will be grateful to you.

Thank you

Hi Team,

Please help me with the resolution. I have initiated the withdrawal of ₹50000 from my 4rabet account wallet, which is showing as paid out but funds have not been received in my bank account.

I have shared my bank Statement with 4rabet team and it's been 4 days no proper response from 4rabet.

Token number: 0a0MJA70gXItdtQvzbwY42Ha17Y2vl9b

Date : 31st July 2026 12.17 PM (IST)

Amount: ₹50000

Please help me get a resolution.

The amount I had deposited is still processing after 24 hours. It's been more than 24hours now my deposit is still pending. I have sent multiple requests; deposit my money fast into 4rabet wallet. Deposit my money fast it's been more than 24hours

I have already sent the proof.

The amount is 2000 rupees. I have attached the transaction statement below. Please pay my money fast.

On 21st July 2026 at 1:53 AM, I deposited an amount of ₹10,000 via UPI. The transaction was successful from my bank account (Central Bank of India), but the money has not yet been credited to my 4RA BET wallet.

Here are the details of the transaction for your reference:

4RA BET User ID / Registered Mobile Number: 9839437056

Transaction Amount: ₹10,000

Date & Time: 21 Jul 2026, 1:53 am

UPI Transaction ID: 656879074240

Sender Name: < removed >

STATEMENT PASSWORD Mp6151@7056

Hello Team,

On 17th July I deposited 5000 through my 4rabet gaming account even though I did the payment successfully through phonepe deposit method; the money was not credited to my gaming account.

Everytime I reach out to web chat, gmail and telegram the response I'm getting an automated bot response like under review, checking with highest priority but no solution.

It's been 10 days; let me tell you it's a upi transaction which is instant. If I assume it failed the refund should be credited in 48 hours, whereas I didn't get any refund.

Please find all proofs attached

On 26 June 2026 I deposited Rs 9999.99 via UPI to 4rabet.

UTR: 488282835083

Beneficiary: MANOJ KASANA

Money debited from my bank but not credited to 4rabet wallet.

Ticket SUP-1581455 created. I sent PhonePe screenshot and bank statement 3 times.

Support replies:

- Kazi - forwarded to finance dept

- Mahal - "deposit SUP-1581455 488282835083 is being processed, funds will be credited ASAP"

- Amrita live chat - "deposit still being processed, waiting provider verification"

- Raj Kumar - generic replies

As of 17 July 7 PM, 22 days later, still not credited.

Request: Please credit Rs 9999.99 to my wallet or refund to my bank with proof.

Proofs attached: UTR screenshot, bank statement, all support emails and chat.

Dear AskGamblers Team,

I am filing a fresh and urgent complaint against 4rabet Casino regarding a high-value withdrawal of ₹34,700 that is completely missing from my bank account, despite being marked as completed by the casino.

On 11 July 2026, I requested a withdrawal, and the casino updated the status to "Paid out" in my account history. However, it has been more than 6 days , and absolutely no funds have been credited to my bank account.

Here are the exact transaction details from my casino panel:

Withdrawal Amount: ₹34,700 INR

Date/Time of Transaction: 11.07.2026 11:18:49

Transaction Token: sUYtoyBKg5qNRI2MutfkMLqwrR24dskB

UUID:- ee97410a-269f-4fd7-a0b6-6e1e450a20ac

Current Status: Paid out

The casino has only provided an internal system "Token," which holds no value for a banking institution. My bank strictly requires a valid 12-digit Bank UTR (Unique Transaction Reference) number or RRN to trace any inward remittance. Without this, the bank cannot locate the money.

I request the AskGamblers team to intervene and ask 4rabet Casino to either provide the official bank UTR number as proof of a successful transfer or return the ₹34,700 back to my gaming balance immediately.

Thank you,

< personal information removed >

Please check my attached Bank statement; please check askgambler team

Bank statement Password:- < passwird removed >

Hello AskGamblers Team,

I am writing to log a formal complaint against 4raBet Casino regarding a total winnings balance of ₹4,50,000 INR that the platform is currently stalling and refusing to process for withdrawal.

My User ID on the platform is: 11035a38-0fb3-437a-9a5c-7917694a7447

My registered email id - <email address removed>

My registered phone number is <removed>

Background & Timeline:

Last week, I had a major winning streak on the platform which brought my total balance to ₹4,50,000 INR. Following this win, I attempted to withdraw my funds in smaller, standard installments of ₹30,000 INR and ₹40,000 INR to comply with normal transaction processing limits.

The Issue:

Every single withdrawal request I place immediately goes into a "Created" status. However, none of these requests advance to the "Processing" stage. They remain completely stuck in the "Created" phase indefinitely, well past the standard 48-hour window. New withdrawal attempts face the exact same technical halt.

Support Response:

I have contacted the platform's live chat support multiple times to resolve this issue. The support agents refuse to provide any transaction timelines, explanations, or updates. They only repeat generic, scripted responses stating that they are "working on it" without offering any actual progress or resolution.

My account is in good standing, and I am fully prepared to complete any additional KYC or verification checks if required by the security team. Stalling verified player payouts without cause or communication is a clear breach of fair gaming terms.

I request 4raBet Casino to review my account status, move my withdrawal requests into the processing phase, and release my hard-earned winnings. I am attaching screenshots of my stuck withdrawal logs and active balance for reference.

Thank you for your assistance in mediating this dispute.