Complaint #141 4raBet Casino

4Rabet 100000 INR Withdrawal Not Received for Over 90 Days

By JAGAN e.

3 weeks ago

I am submitting a complaint against 4Rabet regarding a 100000 INR withdrawal that has remained unresolved for more than 90 days.
I am a long-term 4Rabet customer and a VIP 7 member.
My 100000 INR withdrawal has never been credited to my bank account.
Withdrawal details:
Amount: 100000 INR
Withdrawal Token: jAH93I6YQL6Ztj8iZVfTZfB7dd8xos2F
4Rabet Support Ticket: SUP-1637463
Status shown by 4Rabet: Paid Out / Processed / Approved
The withdrawal has been showing as Paid Out or Processed, but the money has not reached my bank account and has not been returned to my 4Rabet gaming balance.
I have contacted 4Rabet support repeatedly for more than 90 days. I have also contacted my account manager. They continue to tell me that the withdrawal is under investigation, being processed, or being handled by the finance or payment provider team.
Even yesterday and today, I contacted 4Rabet support and received the same type of response that the withdrawal is still being processed or investigated.
I have already provided my bank statement showing that this 100000 INR withdrawal was not received. 4Rabet has confirmed that they received my bank proof.
Despite this long delay, 4Rabet has not provided me with a UTR, RRN, valid transaction reference, payment provider details, exact payment date and time, or verifiable proof that the money was successfully transferred to my bank.
I am no longer asking for another generic investigation update.
I respectfully request AskGamblers to assist me in obtaining a concrete resolution from 4Rabet.
If the 100000 INR was successfully transferred to my bank, I request 4Rabet to provide verifiable transaction proof, including the UTR or RRN, payment provider details, transaction date and time, and destination details.
If the payment was not successfully completed, I request that the full 100000 INR be returned to my 4Rabet gaming balance.
I am attaching my withdrawal screenshot, recent and previous 4Rabet chat screenshots, bank statements, and relevant support ticket or email correspondence as evidence.
Thank you for reviewing my complaint and assisting me in obtaining a concrete resolution.

Disputed Casino 4raBet Casino

Reason Delayed payment

Amount ₹100000

Discussion

83 hours left for 4raBet Casino to respond.

jjagan309

• India

12 hours ago

Dear AskGamblers Team and 4rabet,

I am extremely disappointed and frustrated with 4rabet's latest response.

Today, 3 November 2026, marks 120 days since my INR 100,000 withdrawal dated 6 July 2026. Let me ask a very simple question: How can a payment transaction remain unresolved for 120 days?

For four months, I have been repeatedly told that the withdrawal was successfully processed from 4rabet's side and that an investigation is ongoing. But where is my money?

I have already provided official documentary evidence from my bank. The Senior Manager of Andhra Pradesh Grameena Bank, Kamalapuram Branch, has confirmed in writing that INR 100,000 was NOT credited to the beneficiary account against UTR 618719868965 during the relevant period.

If 4rabet genuinely transferred this money, then it should be able to provide clear and verifiable proof of the actual transfer and final settlement. Simply providing a UTR number and repeatedly saying "successfully paid out" is not sufficient.

I also want to highlight the following serious concerns:

1. Why was I kept waiting for months without being provided with the UTR and proper payment evidence?
2. Why was the UTR provided only after I escalated the matter through AskGamblers?
3. After providing the UTR, my bank officially confirmed that the INR 100,000 was never credited. How does 4rabet explain this contradiction?
4. What exactly has been investigated during these 120 days? Which payment provider or financial institution is responsible for the delay?
5. Has the payment provider confirmed the final settlement into the correct beneficiary account? If so, provide the actual settlement proof, not another general statement.
6. If the funds were not successfully delivered, why has 4rabet not recovered the payment and returned the amount to my gaming balance or arranged a valid replacement payment?

I want to make one thing absolutely clear: I am not asking for another apology, another promise, or another statement that the investigation is ongoing. I have waited for 120 days and cooperated with every document request. I cannot be expected to wait indefinitely for my own money.

At this stage, I demand one of the following two outcomes:

- Transfer the full INR 100,000 to the correct beneficiary bank account and provide verifiable proof of successful credit; OR
- Refund the full INR 100,000 to my 4rabet account balance immediately.

If 4rabet is unable to do either, it must provide a detailed written explanation supported by official payment-provider evidence, clearly identifying where the money is and what has happened to it.

I respectfully request AskGamblers to take this matter seriously, require 4rabet to answer these specific questions, and keep my complaint OPEN until the full INR 100,000 is actually received or refunded.

120 days is more than enough time for an investigation. I need a concrete resolution, not another indefinite delay.

4raBet Casino

• Representative

13 hours ago

Dear Jjgan309,

We deeply regret the considerable inconvenience and distress caused by the ongoing issue with your withdrawal of INR 100,000. We fully understand your disappointment, particularly given the extended waiting period, the numerous attempts to obtain clarification, and your continued cooperation in providing the requested documentation.

Following a review of your withdrawal request SUP-1637463, we can confirm that the payment was successfully completed and released from our side. However, as the funds have not yet appeared in your bank account, our Finance Team is continuing its investigation in coordination with the payment provider and the receiving bank.

The matter is currently awaiting further clarification from the financial institutions involved. Our specialists are working to establish the reason for the discrepancy and obtain an official update regarding the transaction.

We also wish to acknowledge that you have already submitted the necessary bank statements, official correspondence from your bank, and other supporting evidence. These documents have been taken into account, and you are not required to provide them again unless additional or updated information becomes necessary during the investigation.

We recognize that, after several months of waiting, you deserve a clear and meaningful explanation rather than repeated general assurances. Unfortunately, we are unable to confirm a specific resolution date until the relevant financial institutions complete their review.

Please be assured that your complaint remains open and under investigation. We will communicate the findings and any further developments as soon as we receive verified information.

We sincerely appreciate your continued patience and cooperation and regret that this matter has taken longer than expected.

Official Support Team contacts:
Telegram: @help4rabetsupport_bot
Email: [email protected]

jjagan309

• India

4 days ago

Dear 4rabet Management, Finance Department, Payment Provider, and AskGamblers Complaint Team,

Subject: Formal Demand for Payment Evidence and Resolution – Missing INR 100,000 – SUP-1637463

I am formally challenging your repeated claim that my INR 100,000 withdrawal was successfully paid out.

My withdrawal was initiated on 6 July 2026. Almost four months have passed, and I have still not received the funds.

For several months, your team did not provide a UTR number. Only after I escalated this matter through AskGamblers did you provide UTR 618719868965 and instruct me to trace the transaction with my bank.

I followed every instruction. My bank's Senior Manager officially confirmed that INR 100,000 associated with this UTR was not credited to the beneficiary account between 6 July and 26 October 2026.

I have already submitted the official bank letter, bank manager's email confirmation, complete email correspondence in PDF format, and bank statements.

Your latest response acknowledges receiving these documents and confirms that the missing funds remain under investigation.

I now require specific, evidence-based answers to the following questions:

1. UTR validity: Has your payment provider independently verified that UTR 618719868965 corresponds to an actual bank transfer of INR 100,000 to the correct beneficiary account? Please provide the verification result.

2. UTR delay: Why was this UTR withheld for several months and provided only after my AskGamblers complaint? What prevented your team from providing it earlier?

3. Payment proof: Do you possess an official payment-provider confirmation establishing that the beneficiary bank successfully received or credited this transfer? If yes, please provide verifiable evidence, with sensitive banking details appropriately redacted.

4. Transaction status: Is the payment currently classified by the payment provider as successful, settled, pending, rejected, failed, reversed, or returned? Please specify the exact status and its confirmation date.

5. Transaction trace: Has your payment provider initiated a formal trace or investigation using UTR 618719868965? If yes, what is the investigation reference number, when was it initiated, and what findings have been received?

6. Contradictory evidence: How do you reconcile your claim of a successful payout with the beneficiary bank's official written confirmation that the funds were not credited?

7. Payment destination: Have you verified that the beneficiary account details used for the transfer matched the intended withdrawal destination? Please confirm whether any mismatch or payment-routing error was identified.

8. Actual settlement: Does your internal "Paid Out" status mean only that the withdrawal was approved or sent to the payment provider, or does it mean that the beneficiary bank confirmed successful settlement? Please explain the difference.

9. Missing funds: If the payment provider has not established that the beneficiary account was credited, what specific steps are being taken to locate, recover, reverse, or reissue the INR 100,000?

10. Accountability and deadline: Which department or payment provider is currently responsible for resolving this case? What is the next concrete action, and by what date will you provide a substantive investigation update?

These are reasonable questions concerning a missing financial transaction. They require factual answers, not another generic statement that the case is under review.

I also want to make the following points absolutely clear:

- I have complied with all your document requests.
- My bank has officially confirmed non-credit of the funds.
- Your team has acknowledged receiving the supporting evidence.
- My INR 100,000 has neither reached the beneficiary account nor been returned to my 4rabet gaming balance.
- Your internal payout status alone is not proof of successful credit to the beneficiary bank account.

If you cannot substantiate successful settlement to the correct beneficiary account, I request that you arrange a successful payment or return the full INR 100,000 to my 4rabet balance without further unnecessary delay.

I request a substantive written response addressing each numbered question within seven calendar days, or a specific explanation of what information remains outstanding and when it is expected.

I respectfully request AskGamblers to review the discrepancies between the casino's payout claims and the bank's official confirmation, and to keep this complaint open until the missing amount is actually received or refunded.

After almost four months, I am no longer seeking apologies, repeated document requests, or indefinite promises.

I am seeking verifiable evidence, accountability, and the resolution of my missing INR 100,000.

Regards,

JAGAN ERUVURI

Complaint Ticket: SUP-1637463

UTR: 618719868965

Amount: INR 100,000

jjagan309

• India

4 days ago

Dear 4rabet Team and AskGamblers Complaint Team,

I am extremely disappointed with your repeated explanations regarding my missing INR 100,000 withdrawal under ticket SUP-1637463.

My withdrawal was initiated on 6 July 2026, and almost four months have passed without receiving my money.

I now demand a clear explanation regarding the UTR number 618719868965 provided by your team.

For several months, your team failed to provide a UTR number. After I escalated my complaint through AskGamblers, you finally provided UTR 618719868965 and instructed me to contact my bank to trace the payment.

I followed your instructions. I contacted my bank, obtained an official confirmation from the Senior Bank Manager, and submitted the bank's email response, official letter, and bank statements.

The bank officially confirmed that INR 100,000 associated with this UTR was not credited to the beneficiary account.

Now, despite all this evidence, you are again telling me that your Finance Team and payment provider are still investigating the transaction.

This raises several serious questions:

1. Why did you fail to provide the UTR number for several months?
2. Why was UTR 618719868965 provided only after my AskGamblers complaint was escalated?
3. If this UTR represents a genuinely successful payment, why has the beneficiary bank confirmed that the funds were not credited?
4. Have you independently verified that this UTR is valid and actually belongs to a successful transfer of INR 100,000 to the correct beneficiary account?
5. If your payment provider is still investigating the transaction, on what verifiable basis do you continue to claim that my withdrawal was successfully paid out?
6. Why am I being asked to wait indefinitely after submitting every document your team requested?

I am seriously concerned that the UTR provided to me may not represent a successfully completed payment. I request that you investigate its validity and provide verifiable evidence rather than repeating unconfirmed payment-status claims.

Your internal status showing "Paid Out" does not prove that the money reached my bank account.

I have fulfilled every requirement requested by your team. I have submitted the official bank manager's confirmation, the complete email correspondence in PDF format, and my bank statements.

I cannot continue waiting indefinitely while receiving the same response that the investigation is ongoing.

I demand a clear explanation, verifiable payment evidence, and a concrete resolution timeframe.

If you cannot establish that the INR 100,000 was successfully credited to the beneficiary bank account, please arrange a successful payment or return the full amount to my 4rabet gaming balance.

I also request AskGamblers to carefully review these contradictions and keep my complaint open until my missing INR 100,000 is actually received or refunded.

I am not asking for another apology or a generic response. I am asking for accountability, transparency, and the return of my money.

Regards,

JAGAN ERUVURI

Ticket: SUP-1637463

UTR: 618719868965

Missing Amount: INR 100,000

4raBet Casino Complaint Stats

Resolved 57 / 62

Avg. Amount $201

Avg. Complaint Duration 20 days

Avg. Response Time 3 days

4raBet Casino Complaint Summary

Most user complaints about this operator fall under the Deposits category.

So far, 28 out of 28 complaints in this category have been resolved.

This operator's average complaint duration is 20 days, while the average duration across all operators is 8 days.

Complaint Status

83h left

₹100,000

Having trouble with 4raBet Casino? Submit complaint

Follow this complaint Learn more

4raBet Casino Complaints

See all complaints for this casino

Deposit Still Processing

Dear 4rabet Support Team,

I am extremely frustrated with your service. Every time I make a deposit, you put my payment into “Processing” and later claim that the funds have not been received. I am tired of facing the same issue repeatedly. How long will this continue? Why do you keep doing this every time I make a payment?

My latest payment details are provided below:

Amount: ₹999.57

Date: 29 October 2026

Time: 07:05 PM

Payment Method: PhonePe

Transaction Status: Successful

Recipient Name: EMRAN HOSSAIN

UPI ID: 9242430956m@pnb

PhonePe Transaction ID: T2610291905242975236267

UTR Number: 382165871649

Payment Message: wXF

I am attaching the payment screenshot as proof. My payment shows as successful, yet my deposit has again been put into processing. This repeated behaviour raises serious concerns about your service and feels fraudulent.

I demand that you investigate this payment and credit ₹999.57 to my 4rabet wallet within one hour. Stop giving me the same excuses every time. Verify the transaction using the UTR number and transaction ID provided above.

If you continue to delay my deposits without a proper explanation or resolution, I will escalate this matter through the appropriate complaint channels and share my evidence.

I expect an immediate resolution. I will not accept another generic response saying that you are working on the issue.

Credit my funds to my wallet without any further delay.

Regards,

A Frustrated Customer

< full name removed >

Resolved

INR 30000 Withdrawal Pending for 5 Days

Dear AskGamblers Team,

I am filing a complaint against 4rabet regarding my ₹30,000 withdrawal requested on October 24, 2026, at 16:20:41.

Withdrawal Token: oyVNa7AurYJqsvOwOfo6ByZyQnq4NIHa

It has been almost five days, but my ₹30,000 withdrawal is still showing "In Processing", and the money has not reached my bank account.

Interestingly, I made another withdrawal of ₹12,000 on the same day at 19:44:54, which was successfully credited to my bank account. However, my earlier ₹30,000 withdrawal remains pending.

I have contacted 4rabet customer support multiple times. They repeatedly claim that the payment has been processed on their side and is being handled by the payment provider and bank.

However, they have not provided any UTR, payment confirmation, or clear resolution timeline.

I am concerned about this unexplained delay, especially since my later withdrawal was successfully received.

I request AskGamblers to intervene and help me recover my ₹30,000 as soon as possible. If the payment has failed, I request 4rabet to return the amount to my account.

I have attached screenshots of my withdrawal history and customer support conversations.

I am also attaching my bank statement as proof that the ₹30,000 withdrawal has not been credited to my bank account, while my other ₹12,000 withdrawal was successfully received.

Thank you.

Resolved

₹30,000

I deposited 15000 inr but not credited into my wallet

I have deposited 15000 inr but it has not credited to my wallet and I have successfully submitted a screenshot of that payment as well, but there has been no response from their side. I'm sending so many messages from my side, but they are giving automated replies from their side, and the amount has not been credited to my account.

Resolved

Banned Verified Account with 480000 bdt

Hello AskGamblers Team,

My 4rabet account email is [email protected]

My account was verified by 4rabet on Jan 16, 2022. I have the email proof "Your account is verified".

On Jan 19, 2022 my balance was BDT 3,091,231.96 (Screenshot attached). Later my balance grew to around BDT 4,800,000 from winnings. I could not take a screenshot of 48 lakh because they banned me right after.

Before that, I successfully withdrew BDT 20,000 via bKash on Jan 19, so my account and payment method was fine.

Now 4rabet support says my account is permanently banned for "violation of Terms" but in the same email they say "We cannot provide evidence of any violations as we do not have access to that information."

How can they confiscate 30+ lakh without showing any proof of violation?

I did not create multiple accounts, did not do bonus abuse. I am ready to provide NID KYC again.

Request: Please ask 4rabet to unlock my account or pay my last balance of BDT 3,091,231 (minimum) which I can prove.

Attached:
1. Balance screenshot 30,91,231 BDT
2. Verification email from 4rabet
3. bKash withdrawal proof

Thank you,
Nahid

92h left

৳480,000

Withdrawal in processing since 3 days

Hi, I withdrew an amount of 48500 INR from 4ra bet on 16th oct 11:02PM and its 19 oct 11:48PM right now when im writing this, I haven’t received my withdrawal yet and its still showing in processing on the website and when I reach out to customer support they just say that there is a delay on payment systems end and they are trying their best to make my withdrawal successful and then just end the chat.

Please help me with this issue and make my withdrawal successful, and help me receive my funds. Thanks.

Here I'm attaching a screenshot of the withdrawal.

Resolved

₹48,500

Deposits still processing

Dear AskGamblers Complaints Team,

I am submitting this formal complaint regarding two successful UPI payments made for deposits to my 4Rabet account through the website mentioned above. Both amounts were debited successfully from my bank account, but they have not been credited to my 4Rabet wallet.

Transaction 1:

Amount: ₹3,000

Date: 4 October 2026, 01:36 AM

PhonePe Transaction ID: T2610040136044258387503

UTR: 991220702547

Payee shown: Rahul Dangi

Transaction 2:

Amount: ₹999.90

Date: 16 October 2026, 08:51 PM

PhonePe Transaction ID: T2610162051254004844008

UTR: 676378066882

Payee shown: malik gen store

Total pending amount: ₹3,999.90

The first payment has remained unresolved for approximately 20 days, and the second payment has also not been credited despite the successful transaction confirmation.

I have contacted 4Rabet customer support multiple times. Unfortunately, I keep receiving the same response that the issue is being investigated, without any concrete resolution or clear timeline.

I request AskGamblers to review my complaint and assist in escalating this matter to the relevant operator, if eligible. I ask that both transactions be investigated using their respective UTRs and that the operator provide written confirmation of the funds' status.

I request that the pending amounts be credited to my wallet or refunded appropriately if the deposits cannot be completed.

I am attaching both payment screenshots as evidence and can provide previous support conversations if required.

Thank you for your assistance.

4Rabet Username and email < removed and sent to the casino >

Resolved

₹3,999

Deposit not received in amount of 4500

Deposit not Receive
Amount 4500
Date 10 October 2026
UTR: 561904002975
but the amount has still not been credited to my account. Please check my transaction details and investigate this issue as soon as possible.
I kindly request you to verify my payment and credit the missing deposit to my account as soon as possible.

UUID
5232cfb5-3fea-43bf-a268-6a67d010e407
ticket: SUP-2008804

94h left

₹14,000

Deposit of 10k not credited in casino account

Hello,

My deposit of ₹10000 is still not credited after more than 2 days.

Account UUID: bf3daf2f-22b8-4716-b5d6-7af9afa8f89e

I am attaching:

Payment success screenshot

UTR / transaction ID

I have checked the with they said payment was successful. Please credit the amount immediately or process a refund asap.

58h left

₹10,000

Urgent withdrawal refund

Hello,
I am writing this to report a serious issue with my withdrawal on 4rabet.My UUID b88f8887-f2f8-42dc-bf67-5b0d5827d43c My withdrawal request of ₹7,500 INR has been stuck and is showing "under review" for more than 980hours (over 40 days).
According to their support agent (Raj Kumar), the withdrawal has been approved but they are delaying it under the excuse of "manual processing by the support team." This is completely unacceptable. No payment gateway takes 40 days to process a transaction.
Here are my official transaction details as provided in the chat:
• Withdrawal Amount: ₹7500.00 INR
• Assigned Ticket Number: SUP-1840071
• Withdrawal Token: SdVaeVvqmlWBfNNjo7Yim0naNuDehZNX
I have already provided all the details, but there is no real action, only automated replies. I request the 4rabet management to look into this immediately and release my money

Resolved

₹7,500

49998 Deposited via UPI Wallet Not Credited and No Refund Received

I am writing this review after repeated failures to get my deposit credited to my 4rabet account or refunded back to my bank account.

On 10 August 2026, I completed two separate deposits via UPI to the assigned payment receiver details provided by 4rabet:

Transaction 1:

Amount: ₹29,999.80
UPI Reference No. (UTR): 622223780680
Receiver UPI ID: boim-475735566908@boi (Mohammad Sajan)
Date & Time: 10 Aug 2026, 10:47 AM

Transaction 2:

Amount: ₹19,999.05
UPI Reference No. (UTR): 622224968109
Receiver UPI ID: boim-475735566908@boi (Mohammad Sajan)
Date & Time: 10 Aug 2026, 11:59 AM
Total Amount Transferred: ₹49,998.85

4rabet Registered User ID: b04a7634-6f3d-4197-b410-685c004da1e8

Both transactions were debited successfully from my bank accounts, and the UTR numbers confirm successful delivery to the recipient. Despite the payment being completed, neither amount was credited to my 4rabet balance, nor was any reverse credit initiated back to my accounts.

I request 4rabet management to immediately trace these two UTR numbers with their payment gateway/merchant and either credit the full ₹49,998.85 to my wallet or process an immediate refund back to the source bank accounts.

Resolved