Complaint #7 31Bet.com Casino

Withdrawal issue and delay

By j00nas_

3 years ago

I came across the casino through your site, my criteria for the casino is that there is a Rapid transfer deposit method available. I made an account with the casino, and made 2 deposits of 70e, the first one I lost, the second deposit I managed to raise my balance to 1420euro. I did not use the bonus offers, and played with 1e bet for the whole game session.

By the time I had finished my game session it was time for the Kyc process. This process also took quite a long time, but I managed to complete it and my account has been verified. I made my first withdrawal attempts using Rapid Transfer, (withdrawals at other casinos have worked fine with this method). They informed me by email that this was not possible, and returned the money to the account. After that I made a withdrawal request, BANK IBAN SEPA payment, it was processed for 2 days, then came the email that it is not possible. I then tried to make a withdrawal request to my Mifinity wallet. Again the email came back saying that this is not an option. During all this time, I have not received any clarification as to why these options are not possible, even though they are available in my withdrawal options. They asked me to make a withdrawal using my SKRILL wallet. The problem is that I don't have a SKRILL wallet because due to a bad experience I closed it some years ago and have no intention of opening it again. Since then I have made 2 requests for BANK IBAN SEPA payment, but both have come back to the account, and they have said that this method is not possible.

When I choose a casino, I always check what deposit and withdrawal methods they have to offer and then decide whether or not to open an account there. I have always used Rapid Transfer to deposit, and either Rapid Transfer or Bank Transfer to withdraw. Players may have their own restrictions on what they can even use, and the casino cannot assume that their players have all their withdrawal methods available. However, Bank Wire is a method that every casino should be able to offer as a last resort. I still have the NETELLER option left to try next. But I'd rather not do that, because I don't know how that method works at all.

I would be grateful if you could help me with this, I feel like I can't do any more myself. I can't get answers to my questions in the live chat, and it seems that the staff there are incompetent anyway.

Disputed Casino 31Bet.com Casino

Reason Delayed payment

Amount €1420

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

j00nas_

3 years ago

The casino paid the withdrawal using the Netteler method. This case can be closed. All this waiting could have been avoided if the casino had directly indicated which withdrawal method was available.

31Bet.com Casino Complaint Stats

Resolved 12 / 12

Avg. Amount $2,859

Avg. Complaint Duration 9 days

Avg. Response Time 1 day

31Bet.com Casino Complaints

See all complaints for this casino

Unable to log in

Hi AskGamblers team,

I’m reaching out regarding an ongoing issue with my 31Bet account. For several days now, I’ve been unable to log in — every attempt results in an “Error has occurred” message. I’ve already cleared cache, tried multiple browsers and devices, and contacted their live support several times.

They confirmed it’s a “general technical issue,” but it’s been quite a while with no clear timeline for resolution. I’d appreciate it if you could look into this or help escalate the matter so I can regain access to my account and funds.

Thank you for your help and time.

Best regards,
Firoozi

Resolved

€8,000

Unpaid Winnings of 4797 euro at 31Bet for Over 3 Months

I am submitting this complaint against 31Bet due to their failure to pay my winnings of €4,797. It has now been over three months since I won this amount, and despite completing every single verification request—including providing documents, video verification, and other checks—my withdrawal still has not been processed.

What makes this situation even worse is that 31Bet instructed me to change the email address on my MiFinity e-wallet account as part of their requirements, which I complied with. Even after making this significant change and fulfilling all their demands, they still refuse to release my funds.

Whenever I contact their support team, I receive the same response: that my account is “under investigation.” They have provided no clear explanation, no evidence of an issue, and no timeline for resolution.

This treatment is completely unacceptable. I have done everything requested, including changes that affected my e-wallet account, yet 31Bet continues to delay and withhold my legitimate winnings. I kindly request your assistance to resolve this matter and ensure I receive the funds I am owed.

I just want my money that I am entitled rightfully to.

Thank you for your help in advance

< full name removed >

Resolved

€4,797

Delaying my winnings for months and not giving any information what so ever

My name is Madelen, and I am submitting this complaint against 31Bet.

I have fully verified my account by providing all the requested documents, including identification, proof of address, and any additional verification they asked for. Despite completing all verification steps, the casino still refuses to process my withdrawal.

Whenever I contact their support team, I am simply told that I should keep waiting. It has now been several months with no clear information, updates, or explanation as to why my payment has not been made.

I feel that I am being unfairly prevented from accessing my own funds, and I am requesting your assistance to help resolve this matter and ensure that I receive my winnings without any further delays.

Thank you very much for your help.

Kind regards,
Madelen

Resolved

Complaint about 31Bet refusal to pay out winnings

Dear AskGamblers Team,

I am submitting this complaint against 31Bet because they have failed to pay out my winnings of nearly €10,000. It has now been almost three months since I won, and despite providing all the requested verification documents—including ID, videos, and other forms of proof—my withdrawal has not been processed.

Whenever I contact their support, they tell me to wait because my account is “under investigation.” They have not given any clear explanation or timeline, and I feel I am being treated unfairly.

I am asking for your help to resolve this and ensure I receive my winnings.

Kind regards,

Resolved

€9,500

5955 euro in Winnings Locked Since April 15

Hello AskGamblers team,

My name is < full name removed >, and I am submitting a formal complaint against 31Bet regarding withheld winnings of €5,955.

On or around April 15, 2025, I uploaded all the required verification documents requested by 31Bet in order to complete their KYC process and withdraw my winnings. These documents included:

A valid government-issued ID

Proof of address

Proof of deposit

Despite complying fully and promptly, my account has remained locked, and the withdrawal is still pending. On April 16, I received a message from their support team stating that my account is under investigation (see attached screenshot). Since then, I have repeatedly contacted support for updates, but all I receive are vague and generic replies with no timeline or resolution.

I have attached a screenshot showing their April 16 message as well as proof of my ongoing follow-ups asking for updates.

It has now been over a month, and no action has been taken by the operator to finalize the review. It is extremely unprofessional and unacceptable to leave a player in limbo without any progress or transparency, especially when a substantial amount of money is being withheld without any stated reason.

I kindly ask the AskGamblers Complaints Team to intervene in this matter and assist in ensuring that I receive my rightful winnings.

Thank you in advance for your support.

Best regards,

Resolved

Withdraw locked account under investigation

Hello, I deposited money on 31bet, and wanted to play table tennis games, but they asking to add one more match. I didn't like that so I decided to withdraw whole deposit amount back, I didn't stake anything. After that, they rejected my withdrawal and locked my withdrawal option. After that they emailed me that my account was under investigation. That was more than 10 days ago. I want to solve this problem, to wager if I must, but need response from them. They locked money and don't want to give me explanation what to do. I'm asking u to help me solve this problem with 31bet. Thanks

Resolved

€1,032

Withdrawal rejected and verification problems

Made four deposits via zimpler, and later tried to make withdrawal of 200€ and 400€. They went to pending status and later they were rejected. They mailed me that kyc wasnt vericated yet, but in the second attempt there was verified stamp on my account. Tried again, now 2000€ withdrawal got in to pending status and again rejected. After that there camed just text "there was a system error, please contact support" and now withdrawals didnt even go pending.

Asked livechat whats going on and they just told me to wait. Also contacted support by mail and they were saying that i need to verificate zimpler account. I replied and asked how can i do that and also i sented screenshot of withdrawal screen where is my personal id number on zimpler account. No one answered to me.

Again to livechat to ask what to do. They said that i should log in zimpler account and take a screenshot what it says. Told them that there is no place where i can log in, not even in zimplers homesite. Answer was just to log in. I did take several times contacts to livechat and finally they sent me email:

"Please be informed that functions have been limited on your account unless the requested Zimpler verification isn't passed. For that, please, go to your Zimpler account and provide us with a statement in PDF format where all the deposits made from that payment method will be visible."

I contacted to zimpler and re-sented 31bet mail to them. After their verification process they delivered me list of all my payments via zimpler. Sented that file to 31bet and also added screenshot of my mobilebank where they can see my deposits. Asked them to reply is everything right, but no one replied.

To livechat and they told me that they are putting message to kyc team to hurry. Moment later kyc team mailed me that i should provide them official statement.

They dont have any intrest to make this go completed and i think they dont want to help me at all. Also so frustrating that they dont answer to mails.

Resolved

€2,000

Withdrawal rejected for 1009 euros

I try withdraw 1009€ with skrill and they said that can't make it and that I need try with mifinity. I create account in myfinity and the say that can't make withdraw with mifinity. Now say that I try with my last method neteller, but I have blocked account neteller and don't have more options.

Skrill said me that my account is ok verified and casino can make withdraw without problems.

Please help me with my withdraw. I deposit 1750€ and want retire 1009€.

Rejected

€1,009

Withdrawal delayed and no support

I played on 31 bet March 19th and got around 100 euros from a bet. Since then I've been trying to withdraw my money, on the first attempt they told me to verify my account, so I did. I uploaded my id picture and it was verified, I tried to withdraw my money 3 times, and every time they told me to wait 3 days but it was rejected every time.

Now all of sudden they removed my proof of address from the website and won't accept any document because then "save" icon after I upload the proof of address just doesn't work, so I can never send my proof of address and my money is locked on the website since then.

I contacted on live chat at least 10 times and all they say is they can't do anything, then I contacted on support email and they told me to email "kyc@31bet" and they told me to email support back and now don't even reply me anymore.

I just wanna get paid! When I deposited the money it didn't even take 10 minutes and now I've been trying to withdraw my money for 9 days and they don't even care enough to answer me anymore.

Resolved

€100

Having two problems

Dear Team, I've got two Problems with the 31bet Casino.

First: I setted a deposit limit about weekly 50€, which doesnt work, I already told them about this and I knew, when I setted this, there was an unresolved problem with the Limit setting. Here IS another Case, in which this setting hast Not worked and they confirmed there was a Problem and they resolved IT now

Second: they told me later, that they have to Close my profile, because German players are Not allowed, when I registered, I could select Germany as my country and there was No Chance to See, that my country IS Not allowed, I could enter and Cash in without any problems, now the website IS No longer reachable for me, so there was also a problem, which they fixed now.

I Send a few E-Mails to them to solve the problem, but they answer with a delay of nearly 14 days and I cant reach Chat Support to Talk to them, because the website IS No longer reachable from Germany, you May Help Here?

Resolved

€636