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1xBet Casino - Requesting second verification to stall payment

UNRESOLVED
nikic1983 Deutschland
Posted on April 10, 2017.

Hello,

I am betting on 1xbet for about 6-10 months.

First time when I tried to withdraw money I have been through online verfication process. It lasted about 1 months but finally I was able to withdraw my money, approx. 3300 Euro.

2 months later I withdraw again 2000 Euro.

For about 2 months I wanted again to withdraw money but this time they blocked my account. I wanted to withdraw 2200 Euro. They required that I send a copy of my passport and a copy of my bank statement where deposit to 1xbet is stated on. I filed the documents to 1xbet for about 1.5 months and nothing happened.

I was already verfied and they still want to verfy me by post way?????

I have send about 100 Emails and get alsways the same reply that they are waiting for my documents. 1.5 months later they are still waiting for my documents. That is rediculus.

Please could you help me with my issue as I have seen that 1xbet support is replying on your website. The online support just replys the same way to me that they are wating for my documents and after that I will be provided with further instructions .

Thank you in advance

AskGamblers
Posted on April 13, 2017.

Dear 1xBet Casino,

Please let us know if there's some update regarding this case.

AskGamblers
Posted on April 20, 2017.

This complaint has been reopened as per 1xBet Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
Posted on April 24, 2017.

AskGamblers Complaints Team have just extended the response time frame with another 96 hours upon 1xBet Casino management request.

Posted on April 28, 2017.

Hello Niko,

We are sorry to hear that you've had a negative experience with us, however, KYC is a necessary procedure.

Have you been supplied with a new address to send your verification documents to?

nikic1983 Deutschland
Posted on May 1, 2017.

Yes, I have sent the requested documents to the new adress for about 2 weeks. I have still not get any reply from you.

I am waiting now almost 3 months fo0r the verfication. Never seen something before

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