Ag Awards

NetBet Casino - Waiting two weeks for my account verification

Complaint Info
Disputed casino NetBet Casino
Reason Verification issues
Amount £ 195
Posted on February 23, 2016

i registr and play casino on netbet come and win 195 Pounds,i sent all needed documents and they was accepted after week when idont recive money i go to live chat and ask Why? then they told me that they need call me(intresting why i dont recive any email or something like that) than okey,they call me and agnet told me that he will procced my whitdraw and i recive money now i wait 5 days and i go to chat again and agent told me that i need sent photo hold(i dont recive any email that i need sent something,AGAIN).
this is normal? after i sent all documents i recive email werewas told that i recive money that telphon agent told me that i recive money and now this. i dont sent anydocuments anymore. In my opinion its not normal 2 Weeks i wait.

Posted on February 24, 2016

Today i recive back my deposit.
and no one cares my winnings .

Posted on February 24, 2016


At Netbet, we are taking security matters very seriously.

When you opened your account on our website, you used a British name, stating that you are living in London. However, the IP address from which you opened this account and from which you have been playing is located in Latvia.

Furthermore, when we called you, we noticed that you have a strong Eastern European accent. In addition your writing skills in English made us believe that the person we are dealing with is definitely not British.

Therefore, we kindly ask you to send us the documents required in order to finalize our KYC procedure. If we manage to confirm your identity your winnings will be processed.

Regarding the fact that we haven’t sent you any email, we would like to invite you to check your spam folder as well, because we verified and several emails were sent to the email address you indicated on Netbet.

Best regards,
Customer support manager

Posted on March 1, 2016

Dear @krapals22,

Did you supplied to the casino necessary documents so they can verify your account? Please be advised that in case you fail to respond within the given time frame we will consider this case rejected.

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