Complaint #1435 1xBet Casino

Cashback has been pending for a while

By Mustapha

10 months ago

I have a problem with the cashback, it has been pending for a week, and also the time I can receive it is a month ago, date 2025/08/28 00:00, I am at the diamond level, which means that I receive cashback daily. I contacted them through the application and their responses were always the same. There is no justification that I do not have any cashback, just talk without any documents, and that I did not violate the conditions as they request, and my cashback points always increase. That is, there is no problem with betting. I used to receive it before, and when I lost a huge amount of money, I did not receive anything. I also emailed them and did not receive a response for about a week.
This is one of their conditions.
- At Diamond level, you'll receive cashback daily

10. The cashback amount is calculated immediately, but you can only receive it on the last day of the settlement period if you have fulfilled all the terms of the cashback offer.

11. This cashback amount has no wagering requirement.

I also have evidence of my loss and evidence of receiving cashback previously, meaning I have no problem with the terms.

Disputed Casino 1xBet Casino

Reason Bonus not given

Amount €1500

Discussion

AskGamblers

• Support Team

9 months ago

Dear @Mustapha_roach,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required document has already been sent to the 1xBet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required document or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

1xBet Casino

• Representative

9 months ago

Dear AskGamblers Team,

Unfortunately, in accordance with our data privacy policy, we are unable to share any player’s betting history, financial transactions, or materials from our internal software with third parties.

However, the player has previously provided a cropped screenshot of his/her betting history. If the player wishes, he/she may voluntarily share full screenshots from the personal account or directly from the game interface for the entire period from August 28 to October 4, showing the total winnings and losses during that time.

We remain available to clarify any general terms or conditions related to the VIP cashback program if needed.

Kind regards,
1xBet Casino Team

AskGamblers

• Support Team

9 months ago

Dear 1xBet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your statements. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Mustapha_roach

• Iraq

9 months ago

We need an expert to intervene and say the truth.

1xBet Casino Complaint Stats

Resolved 395 / 426

Avg. Amount $2,788

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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