Complaint #419 1xBet Casino

1xBet - Deposit Problem

By Ray M.

5 years ago

I have transferred 2500 bdt to the 1xbet agent banking e-wallet as shown on the screen, then, as per their instruction I have put all the transaction details into the respective field, then pressed the enter button, but unlike any other transactions I have made previously ( which successfully been credited to my account), it says this bank not available at this time and it changed the agent no. so I have sent mail with the screenshot to 1x bet and contacted through chat box, requested call back. After 24 hrs I have got a mail, saying, Issue will be resolved soon, asked to allow some time. The very next day suddenly around 0400 hrs in the morning I have received a call from their agent saying amount will be credited and advised me to make a deposit request again by keying in same transaction ID even if the number changed. I did so and it almost 72 hrs passed still amount not credited. then I have sent reminder, no response from them. I am very surprised to see their mistreatment towards customer. I have sent all the proof with the mail.

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount ৳2500

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

RBL44

• Bangladesh

5 years ago

Dear Askgamblers,please note that, I have received the missing amount ( 2500 bdt just now), so this case can be considered as resolved. Special thanks to askgamblers for helping me out and also thanks 1xbet for crediting my amount.

AskGamblers

• Support Team

5 years ago

Dear 1xBet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message to which we have added the info player posted on the thread.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear @RBL44,

Kindly note that your latest post has been edited and sensitive information removed and forwarded to the casino team via private message. Please make sure not to publicly display any personal and sensitive info.

To find more on how to use the AskGamblers Casino Complaint Service /AGCCS/, please visit our Knowledge Base.

RBL44

• Bangladesh

5 years ago

Please note that,

I made a transaction ( transferred 2500 bdt to nagad agent no) after keying in details of transaction and pressed enter button, suddenly saying this no or bank not available. So I tried again but this time the agent no. changed. details as follows

User Id : < removed >

Transaction ID: < removed >

Client Phone no: < removed >

Agent Phone no: < removed >

Date & Time : 31 jan 2021,0856 Local time

Cash out ballance : 2500 bdt

please also find attached screenshot

Please take urgent action as soon as possible to deposit 2500 bdt into my account.

1xBet Casino Complaint Stats

Resolved 380 / 413

Avg. Amount $2,840

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

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Submitted all required documents for verification but my withdrawal still declined

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They are using these stall tactics as an impossible loop to hold my balance hostage. I demand that 1xBet immediately reopen my account and allow me to withdraw my full balance. I request AskGamblers to mediate and compel 1xBet to restore my account access and release my total winnings.

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Later, I deposited money using the "Instapay" method and also placed bets using more than the deposited amount.
Now, "Instapay" is not available for me to withdraw; it says, "Withdrawals can only be made using the same payment details as those that were used to deposit funds into your account. If you use various payment methods to make deposits, the withdrawals you make should be proportionate to the amount deposited via each payment method."
If I use the alternative method "MasterCard", the way I deposited before, the payment is always rejected with reason (Declined by operator. (Payment processing error). O
It has been 5 working days since I got these errors with no solution.
I already sent an email to security-en@1xb-et-team.com, but no reply yet.

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Unjustified Account Block and Confiscation of Funds

Complaint Description:

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I immediately contacted their live support, who instructed me to email [email protected]. Following their instructions, I reached out to that department, who then redirected me to [email protected]. I sent my detailed emails to both addresses on 22/04/2026. However, I have received absolutely no response from them for over 10 days.

I have contacted their live support over 100 times since then. Every time, I am given different, contradictory instructions by different operators, which has left me completely confused and frustrated. Instead of resolving the issue, they simply tell me to 'wait,' and today they even blocked my access to the live chat feature entirely.

I am a legitimate player who deposited my own money, and my funds have been frozen for no valid reason. I have provided all required identification, yet the casino remains completely unresponsive. I kindly request the AskGamblers team to intervene and help me recover my balance."

Account ID 1648491937

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I have deposited money into my account 503524997. It's been 4days still not credited. My bank says it was a successful process, but still no progress on their verification process with an amount of 33,000 Philippine pesos and 10 peso fee. I have sent all the files and the customer support always says on process verification pls help me.

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Verification delay and communication failure on withdrawal

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Upon requesting a withdrawal, 1xBet support requested additional verification documents. I successfully provided a clear copy of my passport.

Following this, the casino requested a bank statement.

After an initial misunderstanding regarding the format, I provided the exact, official bank statement requested by the security team. Despite submitting the correct document via email exactly as requested, I received repetitive automated replies stating, "Please provide the documents required." I have re-sent the correct document three separate times to ensure visibility.

Security/support has now completely stopped responding to my emails, and my withdrawal remains blocked.

I have fully cooperated with the KYC process and provided all requested documentation.

I request that 1xBet review my submitted bank statement, successfully verify my account, and allow me to withdraw my funds.

I have attached my bank statement, my I cash one details, and an email thread between me and the security department of 1xbet.

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Uncredited Bank Transfer Deposit of 235000 TRY 17 Days Delay

Uncredited Bank Transfer Deposit of 235,000 TRY - 17 Days Delay

Dear AskGamblers Team,
I am filing this complaint against 1xBet because a significant deposit I made has not been credited to my account for 17 days.
> On [May 10, 2026], I initiated a bank transfer deposit of 235,000 TRY to the account details provided by 1xBet. The transfer was made via Enpara to the specific recipient name provided by the platform (Uğur Balaman).
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Waiting 17 days for a deposit to be processed is completely unacceptable. I have attached all the necessary documents proving the successful transaction. I kindly request your assistance in pushing 1xBet to either credit the 235,000 TRY to my account immediately or refund the full amount back to my bank account.
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My 1xBet Account ID: 1417752133
1xbet id:herecashew
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Account email: < sent to the casino >

Withdrawal number: 4859487489

Payment query number: 17115849

I made a withdrawal request using the BaridiMob payment method. The withdrawal was first approved and then marked as successful only a few minutes later. However, after checking my bank account, I found that no funds had been received.

I personally contacted my bank and provided them with the transaction date and time of my bank account ,The bank confirmed that:

no such transaction was ever received or processed on their side,

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and this type of operation normally takes around 15 minutes, which also matches the timeframe stated on your own website for this withdrawal method.

Additionally, on the same day, I successfully made 6 deposits and one withdrawal using the exact same payment method and account. All of those transactions appeared correctly in my banking history. However, this specific withdrawal is completely missing.

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Despite this evidence, my payment query was closed with the simple response:“The withdrawal amount has been sent to the specified account.”

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Please check and credit my deposit.

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Date: 2/4/2026

Time: 18:26

Receiver account number: 604100050600047

UTR/Transaction ID: 609219970945

Account number last 4 digits: 7419

Username/ID: 896654877

Sender's UPI ID: raiyash661@okaxis

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