Complaint #576 1xBet Casino

XRP ripple deposit not credited

By Scott Ian U.

4 years ago

I made a deposit of 627xrp and 415xrp but neither has been credited to my account. Below is the transaction hash to confirm the transaction and screenshot of the transfers showing that it has been transferred. I've contacted 1xbet support but they have been unresponsive. please find the transaction hash below:

< transaction number removed >

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount $887.57

Discussion

AskGamblers

• Support Team

4 years ago

Dear @Siuman23,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the 1xBet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

1xBet Casino

• Representative

4 years ago

Dear Siuman23,

Thank you for your patience

We made a request to the Security Service on the situation and received information that your deposit from 26/12/2021 in the amount of 627.206744 XRP was successfully credited to your account on 03/01/2022

In order to clarify the information about your deposit from 27/12/2021 in the amount of 415.283418 XRP, we kindly ask you to contact our Support Service via email - info-en@1xbet-team.com with providing your client ID and the transaction details

You will surely receive the help needed in this situation

All the best,
The 1xBet Support

1xBet Casino

• Representative

4 years ago

Dear Siuman23,

Thank you for providing an additional data. We have sent a corresponding request regarding your question to the Security Service. As soon as we receive new information on your situation, we will immediately back to you with an answer

Best regards,
The 1xBet Support

Siuman23

• Philippines

4 years ago

Hi, my account number is < account ID removed >

1xBet Casino Complaint Stats

Resolved 380 / 413

Avg. Amount $2,840

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

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4000inr not credited since May 2026

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my player id- < sent to the casino >

username- < sent to the casino >

Payment Query no- 17135524

account gmail id- < sent to the casino >

recipient details-

Name- Mobile Shop

UPI ID- 885h6357IO@mairtel

UTR- 614201959767

SENDER DETAILS -

< removed >

Bank name- Bank of India

I'm attaching you all details here aswell of same

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Submitted all required documents for verification but my withdrawal still declined

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It has been 5 working days since I got these errors with no solution.
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Complaint Description:

"On 29/04/2026, I deposited 122,559 MAD into my 1xBet gaming account (ID: 1648491937). Only 5 minutes after this deposit, 1xBet blocked all my withdrawal, deposit, and betting functions without any explanation.

I immediately contacted their live support, who instructed me to email [email protected]. Following their instructions, I reached out to that department, who then redirected me to [email protected]. I sent my detailed emails to both addresses on 22/04/2026. However, I have received absolutely no response from them for over 10 days.

I have contacted their live support over 100 times since then. Every time, I am given different, contradictory instructions by different operators, which has left me completely confused and frustrated. Instead of resolving the issue, they simply tell me to 'wait,' and today they even blocked my access to the live chat feature entirely.

I am a legitimate player who deposited my own money, and my funds have been frozen for no valid reason. I have provided all required identification, yet the casino remains completely unresponsive. I kindly request the AskGamblers team to intervene and help me recover my balance."

Account ID 1648491937

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Following this, the casino requested a bank statement.

After an initial misunderstanding regarding the format, I provided the exact, official bank statement requested by the security team. Despite submitting the correct document via email exactly as requested, I received repetitive automated replies stating, "Please provide the documents required." I have re-sent the correct document three separate times to ensure visibility.

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I have attached my bank statement, my I cash one details, and an email thread between me and the security department of 1xbet.

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Uncredited Bank Transfer Deposit of 235,000 TRY - 17 Days Delay

Dear AskGamblers Team,
I am filing this complaint against 1xBet because a significant deposit I made has not been credited to my account for 17 days.
> On [May 10, 2026], I initiated a bank transfer deposit of 235,000 TRY to the account details provided by 1xBet. The transfer was made via Enpara to the specific recipient name provided by the platform (Uğur Balaman).
The funds were successfully deducted from my bank account. However, despite 17 days passing, the amount has neither been credited to my 1xBet casino balance nor returned to my bank account. I have reached out to their customer support team multiple times and created several tickets. Unfortunately, I keep receiving the same generic responses stating that the relevant department is "checking" the issue, with no actual resolution or timeframe provided.
Waiting 17 days for a deposit to be processed is completely unacceptable. I have attached all the necessary documents proving the successful transaction. I kindly request your assistance in pushing 1xBet to either credit the 235,000 TRY to my account immediately or refund the full amount back to my bank account.
Thank you for your time and help.
My 1xBet Account ID: 1417752133
1xbet id:herecashew
I attached my bank receipt and other necessary files.

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