1xBet Casino - Withdrawals being denied and no response from security

Dear @andrec_b,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hello, dear @andrec_b,

According to the sent screenshots, the recipient shows as [email protected] but such a domain does not belong to our company and this is not our email.

For withdrawal by new method, if you have already replenished and placed a bet, you need to contact the security department by email securi­ty-­en@­1xb­et-­tea­m.com and follow their instructions to confirm the new method, after which the withdrawal will be opened to it.
Thank you very much for your cooperation.

Best regards,
The 1xBet Team

AskGamblers I'm trying to withdraw approx €260.

I appreciate your quick response 1xbet but maybe inform your customer service and update your website about this. They both provided me with the email above I can provide proof if required. I'll contact them now and keep everyone updated.

Kind regards,
Andre

Still no response after 3 days...

Hello.

Thank you for providing the details. According to the security department, your email was processed and the response was sent within the regulated timeframe.

There is a possibility that, since you are using an Outlook email, they might have moved emails from our domain to spam or blocked them. Please check your spam folder and all other folders, as well as your email settings to ensure you can receive emails from us. If you still can't find the response, please contact the security department again, but this time from a Gmail account, including your activated email and account number in the message for identification purposes.

Best regards,
The 1xBet Team

Sent an email using a gmail account.

Dear andrec_b,

Thank you very much. Please wait for a response in order of queue with further instructions for verification. Thank you for your cooperation.

Best regards,
The 1xBet Team

To keep this open, I'll give my periodic update. Still no response. I haven't received a single email from security.

Dear andrec_b,

The security department states that they have not received your email and cannot find your request on any of their email addresses. Please visit the website where you registered, go to the 'Contacts' section, and compare the security department's email address with the one listed there (the address may vary depending on the region, but unfortunately, we cannot see your country from here). If your issue is still relevant, please email them again.

Additionally, the security department mentioned that you are now able to withdraw and play, so please first check if your issue is still relevant or if you can now make a withdrawal request.

Best regards,
The 1xBet Team

First off my original email was indeed sent to the correct address for my country (Ireland). Since the original withdrawal process was so painful I don't want to do business with you anymore but now you refuse to allow me to completely withdraw. I would even take paying a fee if it meant me doing this.

I don't think that's legal in Ireland... I can confirm I got approved to withdraw €100.