Complaint #1344 1xBet Casino

Withdrawal stuck despite following procedure

By Ayob

1 year ago

I am writing regarding my withdrawal, which is still stuck despite following all the support instructions twice. Yes, I did it twice and sent emails to the security team, but they don't respond at all.

I deposited $5 via Litecoin, placed a qualifying bet (≥1.1 odds), and won. Still, withdrawals under Litecoin remained inactive.

I again deposited $9 via CIH Bank, placed another qualifying bet (≥1.1 odds), and won. Yet withdrawal via CIH Bank is still rejected with the reason stating again (Withdrawals can only be made using the same payment details as those that were used to deposit funds into your account. If you use various payment methods to make deposits, the withdrawals you make should be proportionate to the amount deposited via each payment method. Under that text, it says recommended withdrawals "Usdt (BSC), Litecoin", and it's still not even activated for me!

So please verify and activate Litecoin and CIH Bank for withdrawals, and confirm when I can expect the funds (date and time).

I have fully complied:

Made two separate small deposits via the new methods.

Placed qualifying bets as requested.

Won both bets in full.

Conducted all actions through my registered account and from the registered email address.

Still, I cannot withdraw a single dollar, and the support chat simply repeats policy statements. This is causing me real stress and suspicion; it feels like an endless cycle to force more gambling, not withdrawal.

Thank you ,I guess,

Account ID: [838551165]

Registered Email: <removed>

Disputed Casino 1xBet Casino

Reason Declined payment

Amount $90

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Ayob,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1xBet Casino

• Representative

1 year ago

Dear user,

After completing the deposit, in order to confirm and enable withdrawals via the new method, you must contact our Security Department at **[security-en@1xbet-team.com](mailto:security-en@1xbet-team.com)** and provide the required confirmation documents according to their instructions.

Best regards,
**1xBet Support Team**

AskGamblers

• Support Team

1 year ago

Dear @Ayob,

Thanks in advance for your cooperation.

1xBet Casino

• Representative

1 year ago

Dear user,

Thank you for the information provided. We will forward it to the relevant department for further review.
As soon as we receive an update, we will inform you accordingly.

Best regards,
**1xBet Support Team**

1xBet Casino Complaint Stats

Resolved 395 / 426

Avg. Amount $2,788

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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