Withdrawal shows complete but did not receive the money in my account

Good day Sir/ma’am,

On the 14th of February I requested for 2 consecutive withdrawals of total of 100000 rupees which were partitioned in 2 requests of 50000 rupees and 50000 rupees all destined for my bank account which I always use for my deposits and withdrawals.

I made de first request of 50000and second of another 50000 all the transactions were requested using the same withdrawal method and all were destined for the same bank account and which all were approved.

After 2 days I got notification that the withdrawal is complete. Which nothing has been received into my bank account, i immediately contacted the support team the said from their side it shows the operation has been completed. So they requested me to send my bank statement which I did. I waited the whole day still none of the 50k reached my bank account until I had to contact my bank which they said no such amount had been sending to my account on that day. So I kept on waiting till the next day while waiting for their response

As am writing to you it’s been 20 days now am still waiting on the 100000 rupees which anytime I contact them they keep telling me they will send my money to my bank account that they have forwarded my complaint to the payment department or they will say their specialist are working on my issue.

They once said it was because of server of the bank had issue that I should be patient, the thing is each time I reach to them they all keep responding with the same response all the time when I call their services all the time they keep having different operators which all say different things some said I was to receive the money within 2-3 hrs others said I will receive the next days as I complain some said the funds are still in process that their specialist are working on the issue. Like I said it’s been 25 days and each day I get the same response, they always request for my bank statement which I give to them every time from the day of the transactions till current dates.

My problem is I have always made withdrawals of all types of amounts up to 100000 a day i have never had this problem and all my transactions are only from my bank accounts. The first day I thought the transaction amount was made by NEFT by their operator which usually takes 30mins late to get to the account because they once did that to me the money later came the same day but unfortunately this was not the case. I will attached the proofs here that’s the screenshot of the payment request so you see that all have been marked as successful from their side but weren't received. And also attached my bank statement from the day of withdrawal till the current dates.

Today is 5th of March. Please help me with this issue because it’s really frustrating and am really disappointed with their services. For a big casino as 1xbet to be misbehaving with their clients funds.

Thanks again

regards.