Complaint #737 1xBet Casino

Withdrawal problem block 12000 euro

By CHIAHI

3 years ago

Hello, I have had a 1xbet account for many years. I have played quite a lot. I have lost, I have won, in the last few days I have won, although I have made large amounts of more than 30,000 euros per day. Bets, at one time I had to relabel and I said to contact the security team, I sent a lot of documents and all kinds of pictures and requests... and at some point they blocked my account, I can't access it and they say- me that my account is under investigation. I deposited a lot of money over 5000 euros. I reached a balance of 12000 + and I simply cannot access the account... please take measures to recover my money. I am attaching a screen from the email, and some screen intermediary that I had from the account. I've been trying to get in touch with them for about 5 days, after all the checks I have a blocked account and I can log in to file a complaint... it's a casino with a lot of complaints from what I noticed later.. sad that they are allowed to operate... they should be closed!

Thank you!

Disputed Casino 1xBet Casino

Reason Declined payment

Amount €12000

Discussion

AskGamblers

• Support Team

3 years ago

Dear @CHIAHI,

The AskGamblers Complaint Team is kindly asking you to assist the 1xBet Casino team further and send the required paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

1xBet Casino

• Representative

3 years ago

Dear AskGamblers Team,

Since our last post nothing has changed, the user is yet to provide a parcel nor did they contacted the Security Department directly if there are any struggles regarding the parcel and why those may be. At this moment, it is complicated to assit the user in this case when there's little cooperation from the users side

CHIAHI

3 years ago

Where i need to see and recived email .. i whate form 4 wecks @scam site !!!

1xBet Casino

• Representative

3 years ago

Dear Chiahi,

As per the latest from the Security Department, at the moment you are yet to follow the latest instructions provided to your account, which precisely is to provide the photos of the documents to your account. You can look into the list of those documents on the block appeal webpage. Those photos are essential for the verification of your account. If you're struggling in following the instructions or with providing some of the documents, then please let us know, or contact the Security Department directly (security-en@1xbet-team.com) and provide the information on why you're currently not being able to follow the instructions, so that you could get fastest assistance on your situation

All the best,
The 1xBet Team

1xBet Casino Complaint Stats

Resolved 380 / 413

Avg. Amount $2,840

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

See all complaints for this casino

Issue with a withdrawal of 5050 INR from more than a month ago

I am facing an unresolved issue with 1xBet regarding a withdrawal of 5050 INR.

1xBet Account ID: 958669201

1xBet Username: venky1322

On 18/05/2026, I submitted a withdrawal request from my 1xBet account. The withdrawal request ID given by 1xBet is 4848796393, and they claim that the payment was processed with UTR 239532639621.

However, the funds have not been credited to my bank account.

After I contacted 1xBet support, they informed me by email that the withdrawal was “successfully completed” from their side and asked me to contact my bank and get a confirmation letter stating that no transaction was received with the provided UTR number.

I contacted my bank, IndusInd Bank, and raised a query through Email. On 9 June 2026, I received an official reply from the bank (Case ID: 86722407) clearly stating that they are unable to fetch the said transaction in their system and have advised me to liaise with the remitter (1xBet). In simple terms, the bank is confirming that there is no such transaction credited to my account against that UTR number.

I have already shared this confirmation with 1xBet support, but my issue is still not resolved, and the amount of 5050 INR is missing. I am stuck between the bank and 1xBet, while my money is neither returned to my betting account nor credited to my bank account.

Today, on 25 June 2026, this issue is still unresolved.

I request that AskGamblers please intervene in this case and help me get my funds back from 1xBet.

I can provide:

1. Screenshot of 1xBet email confirming the UTR and withdrawal details

2. Screenshot/email from IndusInd Bank confirming that they do not see any transaction for UTR 239532639621

3. Any additional account, Bank Statement, or transaction details required for verification

I just want my 5050 INR either credited to my bank account or returned to my 1xBet balance.

69h left

₹5,050

Unresolved withdrawal issue since 07 May 2026

I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 07 May 2026, I requested a withdrawal. However, the funds never reached my bank account. Since then, I have fully cooperated with all requests from 1xBet and provided every document requested by their departments.

I have provided:

- Detailed bank statements.
- Videos showing access to my banking application.
- Additional verification videos.
- Updated bank account information.
- Photos of my identity document.
- Photos of the bank card used for deposits.

After completing all verification procedures, the Security Department informed me by email that my withdrawal restrictions had been removed.

Despite this, ticket #16556076 is still marked as "Processing", and more than one month has passed since the original withdrawal request.

Customer support repeatedly informs me that the issue is being handled by a specialized department, but no final resolution has been provided.

I respectfully request assistance in resolving this issue and clarifying the status of my funds.
Initially, the withdrawal was intended to be sent to my EUR bank account. In an effort to resolve the issue and fully cooperate with the investigation, I later provided updated TL bank account details as requested.

Despite providing the updated banking information and completing all requested verifications, the issue remains unresolved.

Withdrawal amount: [Miktar] [EUR/TRY]

Player ID: 886712619

Ticket number: 16556076

Thank you.

20h left

€500

Deposit not received and customer support not responding

My 1xbet ID is 226309735.

I made a deposit of 13000 rupees on 19th June 2026, and it's been more than 3 days, and I haven't received my deposit in my ID.

I have raised a query with them regarding this. I am not getting any response from their consumer support.

Query number: 18347153

Date and time of query: 19/06/2026/16:13

Transaction method: PayZapp

Transaction date and time: 19/06/2026 / 18:05

Amount: 13000,00

Currency: INR

Your player ID: 226309735

Your payment details: 76****es

Agent's payment details: paytm.s2erls9@pty

Unique transfer number: 208828508465

1xBet's customer support is so poor that they don't even listen to what we are saying and hang up right away. I am not getting any help from them.

23h left

₹13,000

Payment due

I am filing a formal complaint regarding unpaid withdrawals on 1xBet.

< personal information removed >

1xBet username/ID: 1589965793

Country: Argentina

**Unpaid withdrawals details:**

1. $3,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

2. $2,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

3. $2,500,020 ARS - Requested 08/04/2026 - Only received $2,000,000 ARS - Pending balance: $500,020 ARS

**Total pending: $5,500,020 ARS**

I have already contacted 1xBet support and they provide no solution. The withdrawals show as "Paid/Processed" in my account history but the funds never arrived in my bank account/CVU.

78h left

$5,500,020

Withdrawal of amount Rs 35356 not credited

I want to complain against 1xbet as I withdrew an amount of. Rs 35356 on 09 june 2026 but I didn't receive any of the money to my account. I contacted their team. And they created a ticket and said money will be credited in 7 banking working days. But still to date nothing has happened. Each time I ask they do the same to me. It was my hard earned money. I request ask gambler team to intervene on this. I am attaching all of the things. My account id is 1684998241.

65h left

₹35,356

4000inr not credited since May 2026

Hey 1Xbet team, I deposited inr 4000 on 22 may 2026 and it's now 18 june and my deposit has not been credited yet, your customer support is asking me send my bank account statement to which i have provided it multiple times yet again and again I'm receiving the same reply asking me to send statement on mail or on chat, i have sended it to your mail, in chat and in payment query section as well, please look onto it and deposit my money asap

my player id- < sent to the casino >

username- < sent to the casino >

Payment Query no- 17135524

account gmail id- < sent to the casino >

recipient details-

Name- Mobile Shop

UPI ID- 885h6357IO@mairtel

UTR- 614201959767

SENDER DETAILS -

< removed >

Bank name- Bank of India

I'm attaching you all details here aswell of same