Complaint #1280 1xBet Casino

Withdrawal not received of Rs 10000

By PANKAJ814

1 year ago

Hi Team,

I placed a withdrawal request of rupees 10,000 a few days ago on 1xbet. Yesterday I got a notification on the app that the withdrawal has been processed but to my surprise when I checked my bank account it was not credited. Upon checking with the customer care of 1X bet, I found out that the customer care is trying to mislead me by stating that the withdrawal has been processed. I have sent them my bank account statement as well and attaching the same here to for your reference. Kindly take this as a serious complaint because it has been more than 24 hours now. As the withdrawal has not been credited to my account and I need you to contact the 1X bet team and ask them for an explanation. Why have they been doing so? Kindly note that it has not been the first incident with 1X bet. I need my withdrawal into my account as soon as possible and it can only be possible with your help because otherwise the casino won't listen to us. I'm attaching the bank statement and also the screenshot of the One x bet app notification where it clearly states that the withdrawal has been processed but the same is not reflected in my bank statement.

Disputed Casino 1xBet Casino

Reason Delayed payment

Amount ₹10000

Discussion

AskGamblers

• Support Team

1 year ago

Dear @PANKAJ814,

The AskGamblers Complaint Team is kindly asking you to assist the 1xBet Casino team further and send the required information.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required information, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

1xBet Casino

• Representative

1 year ago

Dear user,
Dear AskGamblers team,

Thank you for your message.

We understand your frustration and genuinely regret the inconvenience you’re experiencing. However, in order to move forward with your case, the finance department requires a **recent and complete bank statement**, covering the period from the **original deposit date through to the current date**. This is necessary to verify whether the funds were received or not.

Please note that the request is based on **standard procedures outlined in our internal compliance protocols** and is **not intended to infringe on your privacy**, but rather to **help resolve the issue accurately**. The absence of this information limits our ability to coordinate with the payment provider or investigate further.

We assure you that we are committed to resolving this matter and that all documents shared are treated with strict confidentiality. Once the requested documentation is provided, we will proceed accordingly and inform you of any updates without delay.

We appreciate your understanding and look forward to your cooperation.

Best regards,
**1xBet Support Team**

PANKAJ814

1 year ago

Hi 1xbet frauds,

Listen to me now carefully. I gave you bank statements multiple times where all the details are clearly mentioned and also the statment covered all transactions until end if April'25. Coming to the next question of providing statement until today, my bank statement is not a public property to be provided to frauds like you again and again. Secondly it hasn't been the first time you have not processed the withdrawals. You can check my betting history in your platform and then you would clearly understand that you lost a profit customer. Who the hell are you to ask for my bank statement until today ( June '25 ). Did you make any payments after April'25, no. Right? How can a betting company think that I am gonna provide them my personal transaction details for May and June which has nothing to do with you. If you were reliable, you could have provided the proof if the withdrawal. But you don't have the proof and you want me to give up. If thats your intention, I will ask Askgambler's team to look into it. Public is reading these reviews and you are already losing customers, trust me. And I think thats what you deserve

@Askgambers- Even after providing the bank statement and all the details multiple times, 1xbet is again asking for another Bank statement covering transactions for the month of May and June which is highly unacceptable and hence I want here an action to be taken by you against 1xbet. They haven't shared even a single proof of the withdrawal.

1xBet Casino

• Representative

1 year ago

Dear user,

Thank you for your message.

We understand your concerns and frustration. However, to proceed with a proper investigation and verify the status of your deposit, we require a complete bank statement from the date of the transaction up to the current date. This is a standard procedure that allows our Payment Department to confirm whether the funds were received or returned by the bank.

The statement should clearly show:

The account holder's full name,

The bank account details,

The full transaction history covering from the date of deposit until today.

Please ensure the document is official, unaltered, and includes a bank stamp or signature if required by your bank’s format.

Once we receive this updated document, we will escalate it again for further review and notify you of any progress.

Thank you for your cooperation and understanding.

Best regards,
1xBet Support Team

1xBet Casino Complaint Stats

Resolved 388 / 421

Avg. Amount $2,827

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

See all complaints for this casino

Withdrawal denied after successfully completing kyc verification

account id: 1007888805

support ticket # 89121445

amount: 276000 BDT

Dear AskGamblers team, my account's withdrawal was blocked by 1xbet casino for KYC verification. I sent all the required documents as they asked and successfully passed my security verification on Feb 3. Then the 1xbet casino support team said they sent a message containing my withdrawal code to the address that I provided on my casino account. But it's been over 5 months; I haven't received any letters from them. They didn't provide any tracking number. When I asked them how much more time it takes or to provide me with a tracking number, they replied with the same response as I attached in the screenshot. they didnt sent any code but are just delaying my withdrawal.

Dear Ask Gamblers team, please intervene in this matter with the casino so I can withdraw my funds or get a tracking number or clafication form them, as they don't clarify or respond to the email.

79h left

৳276,000

Deposit issue of 20k PKR

Deposit via Raast Not Credited to Account (Query No. 19084290)
Casino: 1xBet
Player ID: 1717242899
Deposit Amount: PKR 20,000
Payment Method: Raast
Transaction Date/Time: 06/07/2026, 18:33
Unique Transfer Number: 6a4bd8da549903239d923a6b
Complaint details:
On 06/07/2026 at 18:33, I made a deposit of PKR 20,000 to my 1xBet account (Player ID: 1717242899) via Raast, using my registered payment number ending in 35. The funds were sent to the agent's payment details (03067331643) and the transfer completed successfully on my end, generating unique transfer number 6a4bd8da549903239d923a6b.
However, this amount was never credited to my 1xBet account balance. I raised an official payment query with 1xBet support (Query No. 19084290) on 06/07/2026 at 18:59, and attached proof of the transaction (payment screenshot and PDF receipt) as supporting documents. The query has remained in "In Progress" status since it was submitted, with no resolution or update from 1xBet.
I am requesting AskGamblers' assistance in escalating this matter with 1xBet, as the deposited funds have not been reflected in my account despite providing full transaction evidence.
Resolution requested: Immediate credit of PKR 20,000 to my 1xBet account

86h left

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Unresolved deposit of INR 25000

Dear Sir/Madam,

I would like to lodge a formal complaint regarding an unresolved deposit issue with 1xBet.

Despite following all of the operator's instructions and providing every document requested, my issue remains unresolved.

Player ID: 1425176821

Support Query Number: 18290078

Deposit Amount: ₹25,000

Payment Method: UPI QR

UTR: 653504817644

I made a UPI QR deposit of ₹25,000 to my 1xBet account. The amount was successfully debited from my bank account. However, the funds were never credited to my 1xBet account.

I immediately raised Support Query No. 18290078 and submitted all the requested payment proofs.

After reviewing my case, 1xBet informed me that the payment had been blocked by the bank and instructed me to wait 14 banking days. They advised that if the money was not returned during that period, I should submit a PDF bank statement covering the entire waiting period.

I followed these instructions exactly. After 14 banking days, the amount had still not been refunded, and I submitted the requested bank statement.

Instead of resolving the matter, 1xBet informed me that the funds should already have been returned and advised me to contact my bank.

I contacted my bank, which confirmed that the transaction was successfully completed, the funds were debited from my account, and no refund or reversal has been received.

As a result, the ₹25,000 is currently neither in my bank account nor credited to my 1xBet account.

I have repeatedly cooperated with 1xBet's support team and complied with every request, but I have not received any meaningful resolution.

I respectfully request your assistance in investigating this matter and helping me obtain a fair resolution. Specifically, I request that 1xBet be asked to either:

Credit the ₹25,000 to my gaming account if the payment was received by their payment provider, or

Provide official confirmation, along with all relevant transaction details, proving that the payment was rejected or returned so that I can pursue the matter with my bank.

I have provided all supporting documents, including payment screenshots, the UTR details, my bank statement, and my correspondence with 1xBet.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

Player ID: 1425176821

73h left

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Did not credit my SAR 330 deposit sent via Barq wallet

Dear AskGamblers Team,

I am submitting this complaint because my deposit has not been credited to my 1xBet account even though the payment was successfully completed from my Barq wallet.

1xBet Account ID: < sent to the casino >

Deposit Details:

Amount: SAR 330

Payment Method: Barq Wallet

< transaction details removed >

Date: 25 June 2026

Time: 03:51 AM

The amount was successfully transferred from my Barq wallet to the wallet specified by 1xBet for deposits. However, the funds have never been credited to my gaming account.

I have already contacted 1xBet support and provided all the requested transaction details, but the issue remains unresolved.

I kindly request 1xBet to investigate this deposit, verify the payment, and credit the SAR 330 to my account. If they believe the deposit was not received, I request them to provide a clear explanation supported by official evidence.

I am ready to provide the transfer receipt and any additional documents required to verify my payment.

Thank you for your assistance.

Resolved

ر.س.‏330

Delayed withdrawal and no proper response

Dear AskGamblers Complaints Team,

I am writing to submit an official complaint against 1xBet regarding a severely delayed withdrawal, a total lack of customer support response, and their failure to provide any payment proof or transaction receipts. It has now been over a month, and the issue remains entirely unresolved.

Here are the details of my account and the disputed transaction:

Casino Username/ID: 1679600061 <email address removed>

Date of Withdrawal Request: 30/05/2026

Withdrawal Amount: 3500 INR

Payment Method Used: Bank Transfer

Current Status in Account: Successful, Paid out

On 30/05/2026, I requested a withdrawal of 3500 via BANK TRANSFER. This payment method matches the exact method I used to deposit. According to 1xBet's terms, the transaction should have been processed within a standard timeframe. However, more than a month has passed, and the funds have not arrived in my personal account.

Furthermore, 1xBet has completely failed to provide a payment receipt, ARN (Acquirer Reference Number), or any transaction reference that would allow me to track this with my bank or payment provider.

Over the last several weeks, I have reached out to 1xBet's support and security teams via email multiple times [mention any other channels like live chat if you used them]. Despite my repeated requests for an update or a transaction receipt, I have received absolutely no reply. My emails are being completely ignored, and I am left entirely in the dark regarding my own funds.

My account is fully verified, all KYC (Know Your Customer) requirements have been met, and I have not violated any terms and conditions.

I request that 1xBet immediately process and release my withdrawal, or provide a valid, official payment receipt with a tracking number so this matter can be resolved.

Thank you for your assistance in mediating this dispute.

Sincerely,

Nirmala

44h left

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marked my withdrawal as successful but I never received the funds

Hello AskGamblers Team,

I am submitting this complaint regarding a withdrawal issue with 1xBet.

On 25 June at 10:19 PM, I requested a withdrawal of SAR 500 to my Tiqmo wallet using my registered mobile number.

Before making this withdrawal, I had originally tried to withdraw to another wallet, but the request was rejected by 1xBet. Following their requirements, I created a new Tiqmo wallet and used it for this withdrawal.

This Tiqmo wallet was newly created and had no previous transactions. The attached account statement clearly shows that there has never been any incoming transfer from 1xBet, including the SAR 500 withdrawal.

1xBet marked the withdrawal as successful, but more than five days have passed and I have not received the funds.

I contacted Tiqmo support, and they informed me that only the sender can initiate a transfer trace. I also provided my Tiqmo account statement to 1xBet, but they continue to repeat that the funds were sent without providing proof that the transfer was made to my registered wallet or opening a formal investigation.

I respectfully request that 1xBet:

- Initiate a formal transfer trace with their payment provider.
- Provide proof that the SAR 500 was sent to my registered Tiqmo wallet.
- Refund the withdrawal amount if they cannot verify that the transfer reached my wallet.

I have attached all supporting evidence, including the withdrawal confirmation, Tiqmo account statement, and my conversations with both parties.

Thank you for your assistance.

Resolved

ر.س.‏500

Withdrawal being rejected without resolution

Unable to Withdraw Funds – 1xBet Keeps Rejecting Withdrawals Without Resolution

I am filing this complaint because I have been unable to withdraw my funds from my 1xBet account despite trying every solution suggested by their customer support.

Account ID: 1684230157

Here is what happened:

* My first deposit was made via Banque Populaire bank transfer.

* A few days later, I made another deposit using my Visa card.

* When I tried to withdraw my balance, every withdrawal method was greyed out except Visa.

* However, every time I selected Visa and submitted a withdrawal request, it was immediately rejected with the message: “Declined by operator.”

I contacted customer support multiple times, but I received different and contradictory explanations every time:

* One agent told me to wait 5 hours and try again.

* Another told me to clear my browser cache and cookies.

* Another advised me to make a new deposit using a different payment method, place a bet, and then I would be able to withdraw using that new method.

I followed their instructions.

Today I made another deposit using Skrill, placed bets, and also played in the casino as instructed. However, when I tried to withdraw again, Skrill was also greyed out, leaving me unable to withdraw my funds once again.

Every time I contact support now, they simply tell me to email [email protected] and say the issue will be resolved there.

I have already sent emails to that address but have received no response whatsoever.

At this point:

* I have followed every instruction provided by customer support.

* I have deposited using multiple payment methods.

* I have wagered as instructed.

* I have contacted live support numerous times.

* I have emailed the security department without receiving any reply.

Despite all of this, I still cannot withdraw my own money.

I have attached screenshots of my conversations with customer support, the rejected withdrawal attempts, and my emails to the security department as evidence.

I am asking AskGamblers to help me resolve this issue and have 1xBet enable my withdrawals or process my withdrawal without further delays.

Resolved

د.م.56,917

Issue with a withdrawal of 5050 INR from more than a month ago

I am facing an unresolved issue with 1xBet regarding a withdrawal of 5050 INR.

1xBet Account ID: 958669201

1xBet Username: venky1322

On 18/05/2026, I submitted a withdrawal request from my 1xBet account. The withdrawal request ID given by 1xBet is 4848796393, and they claim that the payment was processed with UTR 239532639621.

However, the funds have not been credited to my bank account.

After I contacted 1xBet support, they informed me by email that the withdrawal was “successfully completed” from their side and asked me to contact my bank and get a confirmation letter stating that no transaction was received with the provided UTR number.

I contacted my bank, IndusInd Bank, and raised a query through Email. On 9 June 2026, I received an official reply from the bank (Case ID: 86722407) clearly stating that they are unable to fetch the said transaction in their system and have advised me to liaise with the remitter (1xBet). In simple terms, the bank is confirming that there is no such transaction credited to my account against that UTR number.

I have already shared this confirmation with 1xBet support, but my issue is still not resolved, and the amount of 5050 INR is missing. I am stuck between the bank and 1xBet, while my money is neither returned to my betting account nor credited to my bank account.

Today, on 25 June 2026, this issue is still unresolved.

I request that AskGamblers please intervene in this case and help me get my funds back from 1xBet.

I can provide:

1. Screenshot of 1xBet email confirming the UTR and withdrawal details

2. Screenshot/email from IndusInd Bank confirming that they do not see any transaction for UTR 239532639621

3. Any additional account, Bank Statement, or transaction details required for verification

I just want my 5050 INR either credited to my bank account or returned to my 1xBet balance.

Resolved

₹5,050

Unresolved withdrawal issue since 07 May 2026

I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 07 May 2026, I requested a withdrawal. However, the funds never reached my bank account. Since then, I have fully cooperated with all requests from 1xBet and provided every document requested by their departments.

I have provided:

- Detailed bank statements.
- Videos showing access to my banking application.
- Additional verification videos.
- Updated bank account information.
- Photos of my identity document.
- Photos of the bank card used for deposits.

After completing all verification procedures, the Security Department informed me by email that my withdrawal restrictions had been removed.

Despite this, ticket #16556076 is still marked as "Processing", and more than one month has passed since the original withdrawal request.

Customer support repeatedly informs me that the issue is being handled by a specialized department, but no final resolution has been provided.

I respectfully request assistance in resolving this issue and clarifying the status of my funds.
Initially, the withdrawal was intended to be sent to my EUR bank account. In an effort to resolve the issue and fully cooperate with the investigation, I later provided updated TL bank account details as requested.

Despite providing the updated banking information and completing all requested verifications, the issue remains unresolved.

Withdrawal amount: [Miktar] [EUR/TRY]

Player ID: 886712619

Ticket number: 16556076

Thank you.

63h left

€500

Deposit not received and customer support not responding

My 1xbet ID is 226309735.

I made a deposit of 13000 rupees on 19th June 2026, and it's been more than 3 days, and I haven't received my deposit in my ID.

I have raised a query with them regarding this. I am not getting any response from their consumer support.

Query number: 18347153

Date and time of query: 19/06/2026/16:13

Transaction method: PayZapp

Transaction date and time: 19/06/2026 / 18:05

Amount: 13000,00

Currency: INR

Your player ID: 226309735

Your payment details: 76****es

Agent's payment details: paytm.s2erls9@pty

Unique transfer number: 208828508465

1xBet's customer support is so poor that they don't even listen to what we are saying and hang up right away. I am not getting any help from them.

Resolved

₹13,000