Complaint #1280 1xBet Casino

Withdrawal not received of Rs 10000

By PANKAJ814

1 year ago

Hi Team,

I placed a withdrawal request of rupees 10,000 a few days ago on 1xbet. Yesterday I got a notification on the app that the withdrawal has been processed but to my surprise when I checked my bank account it was not credited. Upon checking with the customer care of 1X bet, I found out that the customer care is trying to mislead me by stating that the withdrawal has been processed. I have sent them my bank account statement as well and attaching the same here to for your reference. Kindly take this as a serious complaint because it has been more than 24 hours now. As the withdrawal has not been credited to my account and I need you to contact the 1X bet team and ask them for an explanation. Why have they been doing so? Kindly note that it has not been the first incident with 1X bet. I need my withdrawal into my account as soon as possible and it can only be possible with your help because otherwise the casino won't listen to us. I'm attaching the bank statement and also the screenshot of the One x bet app notification where it clearly states that the withdrawal has been processed but the same is not reflected in my bank statement.

Disputed Casino 1xBet Casino

Reason Delayed payment

Amount ₹10000

Discussion

AskGamblers

• Support Team

11 months ago

Dear @PANKAJ814,

The AskGamblers Complaint Team is kindly asking you to assist the 1xBet Casino team further and send the required information.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required information, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

1xBet Casino

• Representative

11 months ago

Dear user,
Dear AskGamblers team,

Thank you for your message.

We understand your frustration and genuinely regret the inconvenience you’re experiencing. However, in order to move forward with your case, the finance department requires a **recent and complete bank statement**, covering the period from the **original deposit date through to the current date**. This is necessary to verify whether the funds were received or not.

Please note that the request is based on **standard procedures outlined in our internal compliance protocols** and is **not intended to infringe on your privacy**, but rather to **help resolve the issue accurately**. The absence of this information limits our ability to coordinate with the payment provider or investigate further.

We assure you that we are committed to resolving this matter and that all documents shared are treated with strict confidentiality. Once the requested documentation is provided, we will proceed accordingly and inform you of any updates without delay.

We appreciate your understanding and look forward to your cooperation.

Best regards,
**1xBet Support Team**

PANKAJ814

1 year ago

Hi 1xbet frauds,

Listen to me now carefully. I gave you bank statements multiple times where all the details are clearly mentioned and also the statment covered all transactions until end if April'25. Coming to the next question of providing statement until today, my bank statement is not a public property to be provided to frauds like you again and again. Secondly it hasn't been the first time you have not processed the withdrawals. You can check my betting history in your platform and then you would clearly understand that you lost a profit customer. Who the hell are you to ask for my bank statement until today ( June '25 ). Did you make any payments after April'25, no. Right? How can a betting company think that I am gonna provide them my personal transaction details for May and June which has nothing to do with you. If you were reliable, you could have provided the proof if the withdrawal. But you don't have the proof and you want me to give up. If thats your intention, I will ask Askgambler's team to look into it. Public is reading these reviews and you are already losing customers, trust me. And I think thats what you deserve

@Askgambers- Even after providing the bank statement and all the details multiple times, 1xbet is again asking for another Bank statement covering transactions for the month of May and June which is highly unacceptable and hence I want here an action to be taken by you against 1xbet. They haven't shared even a single proof of the withdrawal.

1xBet Casino

• Representative

1 year ago

Dear user,

Thank you for your message.

We understand your concerns and frustration. However, to proceed with a proper investigation and verify the status of your deposit, we require a complete bank statement from the date of the transaction up to the current date. This is a standard procedure that allows our Payment Department to confirm whether the funds were received or returned by the bank.

The statement should clearly show:

The account holder's full name,

The bank account details,

The full transaction history covering from the date of deposit until today.

Please ensure the document is official, unaltered, and includes a bank stamp or signature if required by your bank’s format.

Once we receive this updated document, we will escalate it again for further review and notify you of any progress.

Thank you for your cooperation and understanding.

Best regards,
1xBet Support Team

1xBet Casino Complaint Stats

Resolved 378 / 411

Avg. Amount $2,841

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

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I deposited money using Vodafone Cash

To the 1xBet Finance Team: I deposited money using Vodafone Cash 8 days ago, and the funds haven't been added to my account yet. ID: 1681187831 Deposit Amount: 500 Egyptian Pounds Date and Time: 9:20 AM I placed an order 9 days ago, and support keeps telling me my request is being processed. I've sent all the necessary proof of deposit.

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Unjustified Account Block and Confiscation of Funds

Complaint Description:

"On 29/04/2026, I deposited 122,559 MAD into my 1xBet gaming account (ID: 1648491937). Only 5 minutes after this deposit, 1xBet blocked all my withdrawal, deposit, and betting functions without any explanation.

I immediately contacted their live support, who instructed me to email [email protected]. Following their instructions, I reached out to that department, who then redirected me to [email protected]. I sent my detailed emails to both addresses on 22/04/2026. However, I have received absolutely no response from them for over 10 days.

I have contacted their live support over 100 times since then. Every time, I am given different, contradictory instructions by different operators, which has left me completely confused and frustrated. Instead of resolving the issue, they simply tell me to 'wait,' and today they even blocked my access to the live chat feature entirely.

I am a legitimate player who deposited my own money, and my funds have been frozen for no valid reason. I have provided all required identification, yet the casino remains completely unresponsive. I kindly request the AskGamblers team to intervene and help me recover my balance."

Account ID 1648491937

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Unsettled deposit

I have deposited money into my account 503524997. It's been 4days still not credited. My bank says it was a successful process, but still no progress on their verification process with an amount of 33,000 Philippine pesos and 10 peso fee. I have sent all the files and the customer support always says on process verification pls help me.

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Verification delay and communication failure on withdrawal

I am submitting this complaint regarding an unresolved verification (KYC) delay and subsequent lack of communication from 1xBet support, which is blocking my ability to withdraw my funds.

Upon requesting a withdrawal, 1xBet support requested additional verification documents. I successfully provided a clear copy of my passport.

Following this, the casino requested a bank statement.

After an initial misunderstanding regarding the format, I provided the exact, official bank statement requested by the security team. Despite submitting the correct document via email exactly as requested, I received repetitive automated replies stating, "Please provide the documents required." I have re-sent the correct document three separate times to ensure visibility.

Security/support has now completely stopped responding to my emails, and my withdrawal remains blocked.

I have fully cooperated with the KYC process and provided all requested documentation.

I request that 1xBet review my submitted bank statement, successfully verify my account, and allow me to withdraw my funds.

I have attached my bank statement, my I cash one details, and an email thread between me and the security department of 1xbet.

When I contacted the normal support to resolve this issue, they told me to explain my situation, which I did, and they still won't respond to me.

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Uncredited Bank Transfer Deposit of 235000 TRY 17 Days Delay

Uncredited Bank Transfer Deposit of 235,000 TRY - 17 Days Delay

Dear AskGamblers Team,
I am filing this complaint against 1xBet because a significant deposit I made has not been credited to my account for 17 days.
> On [May 10, 2026], I initiated a bank transfer deposit of 235,000 TRY to the account details provided by 1xBet. The transfer was made via Enpara to the specific recipient name provided by the platform (Uğur Balaman).
The funds were successfully deducted from my bank account. However, despite 17 days passing, the amount has neither been credited to my 1xBet casino balance nor returned to my bank account. I have reached out to their customer support team multiple times and created several tickets. Unfortunately, I keep receiving the same generic responses stating that the relevant department is "checking" the issue, with no actual resolution or timeframe provided.
Waiting 17 days for a deposit to be processed is completely unacceptable. I have attached all the necessary documents proving the successful transaction. I kindly request your assistance in pushing 1xBet to either credit the 235,000 TRY to my account immediately or refund the full amount back to my bank account.
Thank you for your time and help.
My 1xBet Account ID: 1417752133
1xbet id:herecashew
I attached my bank receipt and other necessary files.

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Withdrawal request claimed to be successful but never received any funds

I am submitting this complaint regarding a withdrawal request that was marked as “successful” on your platform, yet the funds were never received in my BaridiMob/bank account.

Account email: < sent to the casino >

Withdrawal number: 4859487489

Payment query number: 17115849

I made a withdrawal request using the BaridiMob payment method. The withdrawal was first approved and then marked as successful only a few minutes later. However, after checking my bank account, I found that no funds had been received.

I personally contacted my bank and provided them with the transaction date and time of my bank account ,The bank confirmed that:

no such transaction was ever received or processed on their side,

there is no pending transfer,

and this type of operation normally takes around 15 minutes, which also matches the timeframe stated on your own website for this withdrawal method.

Additionally, on the same day, I successfully made 6 deposits and one withdrawal using the exact same payment method and account. All of those transactions appeared correctly in my banking history. However, this specific withdrawal is completely missing.

To support my claim, I submitted an official pdf proof from the bank showing all transactions for that day, including the successful deposits and withdrawal, while clearly showing that the disputed withdrawal was never received.

Despite this evidence, my payment query was closed with the simple response:“The withdrawal amount has been sent to the specified account.”

No proper explanation, transaction proof, or investigation details were provided. My evidence was ignored entirely.

At this point, I strongly believe there has either been an internal processing error or fraudulent handling of the transaction, because the withdrawal was marked as completed without the funds ever reaching my account.

I kindly request:

a proper investigation into this withdrawal,

and an immediate refund or reprocessing of the payment if the transfer cannot be verified.

I have already provided official proof from the bank confirming that the funds were never received.

Resolved

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Deposit not received in my account

Hello, I made a deposit using the IMPS New method, but the funds were not credited to my 1xBet account. The payment query form is not allowing me to submit a request for this method.

Please check and credit my deposit.

Amount: 1000

Date: 2/4/2026

Time: 18:26

Receiver account number: 604100050600047

UTR/Transaction ID: 609219970945

Account number last 4 digits: 7419

Username/ID: 896654877

Sender's UPI ID: raiyash661@okaxis

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Unjustified rejection of notarized medical documents for verification

I am filing this complaint because 1xBet is repeatedly rejecting official, notarized, and translated medical certificates without providing any specific legal reason.I have submitted documents from the National Center for Mental Health and Prevention of Addiction of Georgia, which is the highest state authority in my country. These certificates officially confirm that I am not on any psychiatric or narcological registry, proving the absence of gambling addictionAll documents clearly show < personal info removed >. They are notarized and translated into English. Despite fulfilling all legal requirements, I receive only automated rejections. I demand a manual review of my documents and the release of my funds.

Resolved

None of methods I used for deposit is available for withdrawal

I have deposited money using my credit card "Master Card" twice and used the amount deposited to bet in bets with odds greater than 1.1.

Later, I deposited money using the "Instapay" method and also placed bets using more than the deposited amount.

Now, "Instapay" is not available for me to withdraw; it says, "Withdrawals can only be made using the same payment details as those that were used to deposit funds into your account. If you use various payment methods to make deposits, the withdrawals you make should be proportionate to the amount deposited via each payment method."

If I use the alternative method "MasterCard", the way I deposited before, the payment is always rejected with reason (Declined by operator. (Payment processing error). O

It has been 5 working days since I got these errors with no solution.

I already sent an email to [email protected], but no reply yet.

Resolved

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Deposite amount of 20000 inr not credited to my 1xbet account from last 8 days

Dear AskGamblers Complaints Team,

I would like to file a complaint regarding an unresolved deposit issue with 1xBet.

My deposit of ₹20,000 was made successfully on 25/04/2026 at approximately 4:38 PM through UPI payment method, but the amount was never credited to my 1xBet account balance.

Despite contacting customer support multiple times through chat and email, the issue has still not been properly resolved. I have submitted all requested documents several times, including my official bank statement, payment proof, and transaction details.

Customer support keeps asking me to wait, but they are not providing any exact timeline or final resolution.

Details of the transaction are as follows:

1xBet Account / Game ID: < sent to the casino >

Deposit Amount: ₹20,000 INR

Deposit Date: 25/04/2026

Deposit Time: 4:38 PM

Payment Method: UPI

Transaction ID: T2604251638032421919727

UTR Number: 854880216416

Recipient UPI ID: T427J08799@mairtel

Payment Request Number: #16014111

I kindly request your assistance in helping resolve this matter and ensuring that my ₹20,000 is either credited to my 1xBet account or refunded to my bank account as soon as possible.

I can provide screenshots, bank statements, and all supporting evidence if required.

Thank you for your assistance.

Sincerely,

email: < sent to the casino >

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₹20,000