Complaint #460 1xBet Casino

1xbet Casino - Withdrawal not complete for 22days and money not returned

By Dehan S.

5 years ago

I made two withdrawal requests on 1xbet on 22nd march 2021.

First one is Request №692569069 to withdraw funds in the amount of 200000.00 BDTand second one is Request №692591049 to withdraw funds in the amount of 200000.00 BDT. Both withdrawals were from 1xbet to my Airtm account.

Both requests were approved immediately by the operator. However, as of today, it is now 23 days and the status of both these requests show up as " transferring money, waiting for confirmation from operator."

I understand that betting sites block transactions or close accounts if they find something fishy. However, in my case that's unlikely as I am a fully legitimate and verified player and even after 22nd march 2021, I have made numerous deposits and withdrawals from my 1xbet account without any problem. If there was a problem with my account, they would not allow me to deposit or withdraw at all.

And my Airtm account is also not the problem because other withdrawals were made to that account even before 22nd march and after 22nd march from 1xbet.

It is only these two withdrawal requests that have been problematic. And to make things worse, they have stopped responding to my email queries. I have sent them at least 20 emails and they replied only twice and that too asking to explain the problem and submit screenshots. And after I submit the screenshots they don't communicate any further. However, if I mail them regarding some other issue, they quickly respond.

I have sent them all screenshots both of 1xbet and airtm. I have even sent them video screen recording of me login in to the account and scrolling through my transaction page just like they requested in one of the emails.

I hold VIP status in 1xbet so the amount of money I spend there is on the high side. Yet, I feel completely helpless and feel they don't value their customers.

I have attached 1xbet account screenshots and also my 1xbet and Airtm transaction pages.

If someone can help me with this i will really appreciate it.

Thank you.

Disputed Casino 1xBet Casino

Reason Delayed payment

Amount ৳400000

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

dsharuz

• Bangladesh

5 years ago

Hello,

1xbet has finally returned my money back to my account.

Thanknyou askgamblers for providing me with such a platform where we are heard.

To 1xbet - there was no need to delay this for over a month. It was just a simple task of lookibg at my transaction history and searching whether u actually made the transfer or not. This delay was unintentional and i hope this does not happen again.

Regardless, thank you atleast you returned the money,

God bless.

1xBet Casino

• Representative

5 years ago

Dear @DSHARUZ,
thank you for providing all this information. For now, we are in contact with your payment system according to the alphanumeric code to find your funds. As soon as we have it, we'll pass it to you

dsharuz

• Bangladesh

5 years ago

Hello everyone!

I have emailed Airtm and the wonderful people at Airtm have offered to help track the funds. Since you claim to have sent the payment, they have asked for the ID of the transaction made to Airtm (the alphanumeric code of 16 digits). Once you give this code, they will track thw funds,

I have copied the content of their email below and also attached screenshot of the email.

Please read what they wrote below:

------------------

"Hi < first name removed >, nice to greet you

Sorry for the waiting time.

I understand that in the response from the 1xbet support team, yesterday April 30, they mentioned that they are still delayed in payments, I invite you to follow up on the platform, and as soon as they complete the payment and you have the ID of the transaction made to Airtm (the alphanumeric code of 16 digits) we can help you locate your funds.

Thank you for being a member of the Airtm community.

I would like to know if I can help you with anything else?

Have a nice day!

----------------------------------

End of email

I request 1xbet to provide the 16 digit alphanumeric code of the transaction immediately without any delay.

1xBet Casino Complaint Stats

Resolved 380 / 413

Avg. Amount $2,840

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

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Submitted all required documents for verification but my withdrawal still declined

I created an account on 1xbet and I deposited 1000 and 1000 USD and started playing but when I tried to withdraw the funds my withdrawal request was declined, I spoke to customer service they asked for documents for account verification I sent all the documents

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Instead of finalizing the verification, 1xBet is deliberately prolonging the review process. Whenever I check up on the progress, I only receive automated, robotic email templates stating that the case is still under review.
They are using these stall tactics as an impossible loop to hold my balance hostage. I demand that 1xBet immediately reopen my account and allow me to withdraw my full balance. I request AskGamblers to mediate and compel 1xBet to restore my account access and release my total winnings.

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Withdrawl Not Avaliable

I have deposited money using my credit card "Master Card" twice and used the amount deposited to bet in bets with odds greater than 1.1.
Later, I deposited money using the "Instapay" method and also placed bets using more than the deposited amount.
Now, "Instapay" is not available for me to withdraw; it says, "Withdrawals can only be made using the same payment details as those that were used to deposit funds into your account. If you use various payment methods to make deposits, the withdrawals you make should be proportionate to the amount deposited via each payment method."
If I use the alternative method "MasterCard", the way I deposited before, the payment is always rejected with reason (Declined by operator. (Payment processing error). O
It has been 5 working days since I got these errors with no solution.
I already sent an email to security-en@1xb-et-team.com, but no reply yet.

Declined Withdrawal Number:N4933423525
Date: 11/6/2026
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I deposited money using Vodafone Cash

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Unjustified Account Block and Confiscation of Funds

Complaint Description:

"On 29/04/2026, I deposited 122,559 MAD into my 1xBet gaming account (ID: 1648491937). Only 5 minutes after this deposit, 1xBet blocked all my withdrawal, deposit, and betting functions without any explanation.

I immediately contacted their live support, who instructed me to email [email protected]. Following their instructions, I reached out to that department, who then redirected me to [email protected]. I sent my detailed emails to both addresses on 22/04/2026. However, I have received absolutely no response from them for over 10 days.

I have contacted their live support over 100 times since then. Every time, I am given different, contradictory instructions by different operators, which has left me completely confused and frustrated. Instead of resolving the issue, they simply tell me to 'wait,' and today they even blocked my access to the live chat feature entirely.

I am a legitimate player who deposited my own money, and my funds have been frozen for no valid reason. I have provided all required identification, yet the casino remains completely unresponsive. I kindly request the AskGamblers team to intervene and help me recover my balance."

Account ID 1648491937

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Unsettled deposit

I have deposited money into my account 503524997. It's been 4days still not credited. My bank says it was a successful process, but still no progress on their verification process with an amount of 33,000 Philippine pesos and 10 peso fee. I have sent all the files and the customer support always says on process verification pls help me.

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Verification delay and communication failure on withdrawal

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Upon requesting a withdrawal, 1xBet support requested additional verification documents. I successfully provided a clear copy of my passport.

Following this, the casino requested a bank statement.

After an initial misunderstanding regarding the format, I provided the exact, official bank statement requested by the security team. Despite submitting the correct document via email exactly as requested, I received repetitive automated replies stating, "Please provide the documents required." I have re-sent the correct document three separate times to ensure visibility.

Security/support has now completely stopped responding to my emails, and my withdrawal remains blocked.

I have fully cooperated with the KYC process and provided all requested documentation.

I request that 1xBet review my submitted bank statement, successfully verify my account, and allow me to withdraw my funds.

I have attached my bank statement, my I cash one details, and an email thread between me and the security department of 1xbet.

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Uncredited Bank Transfer Deposit of 235000 TRY 17 Days Delay

Uncredited Bank Transfer Deposit of 235,000 TRY - 17 Days Delay

Dear AskGamblers Team,
I am filing this complaint against 1xBet because a significant deposit I made has not been credited to my account for 17 days.
> On [May 10, 2026], I initiated a bank transfer deposit of 235,000 TRY to the account details provided by 1xBet. The transfer was made via Enpara to the specific recipient name provided by the platform (Uğur Balaman).
The funds were successfully deducted from my bank account. However, despite 17 days passing, the amount has neither been credited to my 1xBet casino balance nor returned to my bank account. I have reached out to their customer support team multiple times and created several tickets. Unfortunately, I keep receiving the same generic responses stating that the relevant department is "checking" the issue, with no actual resolution or timeframe provided.
Waiting 17 days for a deposit to be processed is completely unacceptable. I have attached all the necessary documents proving the successful transaction. I kindly request your assistance in pushing 1xBet to either credit the 235,000 TRY to my account immediately or refund the full amount back to my bank account.
Thank you for your time and help.
My 1xBet Account ID: 1417752133
1xbet id:herecashew
I attached my bank receipt and other necessary files.

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Withdrawal request claimed to be successful but never received any funds

I am submitting this complaint regarding a withdrawal request that was marked as “successful” on your platform, yet the funds were never received in my BaridiMob/bank account.

Account email: < sent to the casino >

Withdrawal number: 4859487489

Payment query number: 17115849

I made a withdrawal request using the BaridiMob payment method. The withdrawal was first approved and then marked as successful only a few minutes later. However, after checking my bank account, I found that no funds had been received.

I personally contacted my bank and provided them with the transaction date and time of my bank account ,The bank confirmed that:

no such transaction was ever received or processed on their side,

there is no pending transfer,

and this type of operation normally takes around 15 minutes, which also matches the timeframe stated on your own website for this withdrawal method.

Additionally, on the same day, I successfully made 6 deposits and one withdrawal using the exact same payment method and account. All of those transactions appeared correctly in my banking history. However, this specific withdrawal is completely missing.

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Despite this evidence, my payment query was closed with the simple response:“The withdrawal amount has been sent to the specified account.”

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At this point, I strongly believe there has either been an internal processing error or fraudulent handling of the transaction, because the withdrawal was marked as completed without the funds ever reaching my account.

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Please check and credit my deposit.

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Date: 2/4/2026

Time: 18:26

Receiver account number: 604100050600047

UTR/Transaction ID: 609219970945

Account number last 4 digits: 7419

Username/ID: 896654877

Sender's UPI ID: raiyash661@okaxis

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