Complaint #460 1xBet Casino

Withdrawal not complete for 22days and money not returned

By Dehan S.

5 years ago

I made two withdrawal requests on 1xbet on 22nd march 2021.

First one is Request №692569069 to withdraw funds in the amount of 200000.00 BDTand second one is Request №692591049 to withdraw funds in the amount of 200000.00 BDT. Both withdrawals were from 1xbet to my Airtm account.

Both requests were approved immediately by the operator. However, as of today, it is now 23 days and the status of both these requests show up as " transferring money, waiting for confirmation from operator."

I understand that betting sites block transactions or close accounts if they find something fishy. However, in my case that's unlikely as I am a fully legitimate and verified player and even after 22nd march 2021, I have made numerous deposits and withdrawals from my 1xbet account without any problem. If there was a problem with my account, they would not allow me to deposit or withdraw at all.

And my Airtm account is also not the problem because other withdrawals were made to that account even before 22nd march and after 22nd march from 1xbet.

It is only these two withdrawal requests that have been problematic. And to make things worse, they have stopped responding to my email queries. I have sent them at least 20 emails and they replied only twice and that too asking to explain the problem and submit screenshots. And after I submit the screenshots they don't communicate any further. However, if I mail them regarding some other issue, they quickly respond.

I have sent them all screenshots both of 1xbet and airtm. I have even sent them video screen recording of me login in to the account and scrolling through my transaction page just like they requested in one of the emails.

I hold VIP status in 1xbet so the amount of money I spend there is on the high side. Yet, I feel completely helpless and feel they don't value their customers.

I have attached 1xbet account screenshots and also my 1xbet and Airtm transaction pages.

If someone can help me with this i will really appreciate it.

Thank you.

Disputed Casino 1xBet Casino

Reason Delayed payment

Amount ৳400000

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

dsharuz

• Bangladesh

5 years ago

Hello,

1xbet has finally returned my money back to my account.

Thanknyou askgamblers for providing me with such a platform where we are heard.

To 1xbet - there was no need to delay this for over a month. It was just a simple task of lookibg at my transaction history and searching whether u actually made the transfer or not. This delay was unintentional and i hope this does not happen again.

Regardless, thank you atleast you returned the money,

God bless.

1xBet Casino

• Representative

5 years ago

Dear @DSHARUZ,
thank you for providing all this information. For now, we are in contact with your payment system according to the alphanumeric code to find your funds. As soon as we have it, we'll pass it to you

dsharuz

• Bangladesh

5 years ago

Hello everyone!

I have emailed Airtm and the wonderful people at Airtm have offered to help track the funds. Since you claim to have sent the payment, they have asked for the ID of the transaction made to Airtm (the alphanumeric code of 16 digits). Once you give this code, they will track thw funds,

I have copied the content of their email below and also attached screenshot of the email.

Please read what they wrote below:

------------------

"Hi < first name removed >, nice to greet you

Sorry for the waiting time.

I understand that in the response from the 1xbet support team, yesterday April 30, they mentioned that they are still delayed in payments, I invite you to follow up on the platform, and as soon as they complete the payment and you have the ID of the transaction made to Airtm (the alphanumeric code of 16 digits) we can help you locate your funds.

Thank you for being a member of the Airtm community.

I would like to know if I can help you with anything else?

Have a nice day!

----------------------------------

End of email

I request 1xbet to provide the 16 digit alphanumeric code of the transaction immediately without any delay.

1xBet Casino Complaint Stats

Resolved 421 / 454

Avg. Amount $2,643

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 231 out of 251 complaints in this category have been resolved.

This operator's average complaint duration is 18 days, while the average duration across all operators is 8 days.

1xBet Casino Complaints

See all complaints for this casino

270000 UZS deducted for Aztec Wheel bonus purchase but bonus spins were not received

I am submitting this complaint regarding missing funds and an unresolved issue with the Aztec Wheel game on 1xBet.

On October 5, 2026, between approximately 16:00 and 16:35 (Uzbekistan time, UTC+5), I entered the Aztec Wheel game.

I clicked the “Buy Bonus” feature, which allows players to purchase a bonus round instead of placing a regular bet. I selected and purchased the bonus worth 270,000 UZS. This purchase was supposed to provide me with 3 bonus spins.

However, immediately after the purchase, my internet connection froze and I received a connection error. The game closed unexpectedly.

When I reopened the game, I discovered that:

* 270,000 UZS had been deducted from my balance.
* I had not received the 3 bonus spins.
* No winnings had been credited.
* There was no record of the bonus purchase in my game history.

My remaining balance after the deduction was 30,000 UZS.

I have contacted 1xBet customer support several times regarding this issue. My complaint reference number is TPQ-57705.

For approximately one month, I have been receiving only generic responses such as “we will expedite the investigation” and “your request is being reviewed in order.” However, I have not received a clear explanation, investigation results, or a refund.

I request that 1xBet investigate this incident by checking the transaction records and the Aztec Wheel game provider’s server logs.

Please either restore the 3 purchased bonus spins or refund the deducted 270,000 UZS to my account.

I would also appreciate a clear and specific explanation of what happened to my purchase.

91h left

UZS270,000

Account solve

Helo..My ID:1818505361

< personal information removed >

My account has been suddenly restricted for a week from 27/10/2026 , I tried mailing to security team from my official email regarding my issue. And I submitted all the Identification documents required. I haven't received any response from the security team, though I received a reply from their general email ID. As it has been a week, please resolve my issue as soon as possible. For clarification, I am submitting all the photo identification required. Please solve my issue on 1 x bet app.

Regards

83h left

My withdrawal money stuck in 1xbet

Subject: Official Complaint Against 1xBet Regarding Unfair Withdrawal Block – Account ID: 517094747

Dear Dispute Resolution Team,

I am writing to formally lodge a complaint against the online bookmaker 1xBet regarding an unresolved financial dispute and the unfair withholding of my legitimate funds.

Despite fully complying with all their platform terms, verification processes, and guidelines, 1xBet has blocked/delayed my withdrawal request without any valid justification. Furthermore, their customer support team has provided repetitive, scripted responses and refused to resolve the matter seriously.

Here are the details of my account and the disputed transaction:

• Player ID / Account Number: 517094747

• Registered Email Address:< removed and sent to the casino >

• Registered Phone Number: < removed >

• Date of Withdrawal Request: October 28, 2026

• Amount of Disputed Funds: 12020 BDT

• Reference No : 5463962647

• Ticket No : 24823183

Description of the Issue:

I requested a withdrawal of the aforementioned amount after successfully generating winnings on the platform. My account is fully verified, and I have previously submitted all required identification documents. However, the withdrawal has been kept in a 'pending' or 'rejected' status indefinitely.

When I contacted 1xBet customer support, they failed to provide any concrete explanation or timeline for the release of my funds. Instead, they ignored the core issue and offered generic delays.

I have attached all necessary evidence to this complaint, including screenshots of my account profile, the pending withdrawal transaction history, and the chat transcripts with their customer support team.

As a consumer, I expect fair treatment and transparency. I kindly request your intervention to investigate this matter and compel 1xBet to release my withheld funds immediately.

Thank you for your time, assistance, and dedication to maintaining fairness in the gaming community.

Sincerely,

83h left

৳12,020

Authorized Agent Alnakdi cash

Complaint Details:
Casino Username / Account ID: 1615875669
Disputed Amount: 10,000 SAR
Withdrawal Reference Number: 5360593911
Date of Incident: October 4, 2026
Description:
I am submitting this formal complaint against 1XBET regarding an unresolved and fraudulent withdrawal issue involving one of their authorized local agents, "Alnakdi cash".
On October 4, 2026, I requested a withdrawal of 10,000 SAR (Withdrawal Ref: 5360593911) through the mentioned agent, who confirmed the transaction. However, after the funds were processed/deducted from my casino balance, the agent refused to transfer the money to my bank account. Instead, the agent engaged in extortion tactics, demanding an additional deposit/transfer under false pretenses, and eventually blocked me on WhatsApp after I refused. This malicious act also caused me severe financial and personal damages, as I missed a critical car reservation payment.

I immediately reported this fraud to 1XBET’s support team via email (attaching all WhatsApp chats, transaction proofs, and details). Unfortunately, for nearly a month, I have received nothing more than automated, dismissive template responses stating that “the request is under processing by the relevant department and no timeframe can be provided”, while the fraudulent agent continues to operate on their platform.

Since 1XBET officially authorizes and partners with these agents for financial operations, the platform bears full responsibility for safeguarding player funds and ensuring secure transactions.
Requested Resolution:
I kindly request AskGamblers to intervene, compel 1XBET to conduct an immediate manual review, hold their agent accountable, and fully refund/credit the 10,000 SAR back to my account or bank.
Attachments Provided:
Official 1XBET withdrawal order and transaction history logs (Ref: 5360593911).

Full email correspondence and initial reports submitted to 1XBET support.

Evidence and chat logs proving the agent’s fraud and blocking action.

45h left

ر.س.‏10,000

1xBet has been blocking my withdrawals of 20650502 FCFA

Good morning,

I would like to file an official complaint against 1xBet regarding the blocking of my withdrawals and the lack of response from their security service.

My 1xBet account has a balance of 20,650,502 FCFA, which I cannot currently withdraw due to a security check.

On October 3, 2026 at 10 p.m., I contacted the 1xBet security service and sent the requested supporting documents, including photographs of my passport, a selfie with my passport and documents relating to my transactions.

Despite my cooperation and my many reminders, I have not received any response to move forward or close this audit.

Today is October 27, 2026, 24 days after my first email.

I have contacted customer service several times. The agents confirm that my account is being verified, but indicate that they cannot intervene or communicate a resolution period.

I specify that I had previously made several withdrawals on this platform without encountering any problems.

I do not dispute the principle of identity verification. On the other hand, I dispute the prolonged absence of processing and communication concerning funds of such a large amount.

I officially request:

1. An intervention by AskGamblers with 1xBet.

2. A precise explanation regarding the extended blocking of my account.

3. The completion of the verification procedure within a reasonable time.

4. The restoration of my right of withdrawal in order to recover my 20,650,502 FCFA.

I have the exchanges with customer service, emails sent to the security service and the necessary supporting documents to support my claim.

I thank the AskGamblers team for their intervention and remain available to provide any additional information.

Sincerely.

58h left

CFA20,650,502

Vip Cashback problem

Hello I have a problem with vip Cashback since 2 weeks and no Cashback is available I talked to them several times and no relvoving issue yet I tried to update the app and no change. Everytime I called them they run out of solving the problem. I sent them an email and no reply. I used to get my Cashback every week now they didnt reflect any amount and my calculations by their rules should reflect a good amount so I need help to get out this issue.

Resolved

$220

Uncredited deposit of 1002734 Colombian Pesos from September 16

Dear AskGamblers Team and 1xBet Representative,

On September 16, 2026, I made a deposit into my 1xBet account from Colombia using the local payment system Bre-B, processed through 1xBet's integrated payment provider Latam Flash Payment.

My 1xBet account is in US Dollars, while my local bank operates in Colombian Pesos. Due to the currency conversion, the payment gateway requested an exact transfer of 1,002,733.88 Colombian Pesos (approx. 316 US Dollars). Because the local banking system via Bre-B does not allow entering decimals for transfers in Colombian Pesos, I rounded the amount by 12 cents and sent 1,002,734 Colombian Pesos.

The 1,002,734 Colombian Pesos were immediately debited from my bank account and received by Latam Flash Payment. However, likely due to the 0.12 peso difference between the requested amount (1,002,733.88) and the sent amount (1,002,734), the automated system did not match the transaction, and the deposit was never credited to my 1xBet balance.

I reported the case and uploaded all payment proofs to 1xBet right away. Almost a full month has passed since September 16, and the only response I receive from 1xBet is that they are still working on the case with the payment provider. I have also contacted Latam Flash Payment directly, and I have received no response at all.

I am attaching the official Bre-B transfer receipt for 1,002,734 Colombian Pesos dated September 16, my official bank statement showing the debit and confirming no refund has been issued, and screenshots of my support inquiries.

I kindly ask AskGamblers to help me resolve this issue as soon as possible so that 1xBet manually reconciles and credits this deposit into my US Dollar account or refunds the 1,002,734 Colombian Pesos to my bank account.

Thank you very much for your help

85h left

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My VIP cashback is not available

Hello 1xBet Support,
My Id : 1137985663

I’m contacting you regarding my VIP Cashback refund.

It has now been a while , and I still haven’t received my cashback. I have been waiting patiently, but whenever I check the VIP Cashback section, it shows “Unavailable”, and I am unable to claim or receive the cashback.

Could you please check what is causing this issue and let me know when my cashback will be credited to my account?

Thank you for your assistance. I look forward to your response.

Resolved

2000 EGP deposit not credited to my account 30 days without resolution

Hello AskGamblers Complaint Team,

I sincerely hope you are doing well.

First of all, I would like to thank AskGamblers for providing players with an independent platform where they can seek assistance when they are unable to resolve a dispute directly with an online gambling operator.

I am respectfully submitting this complaint regarding a 2,000 EGP deposit made to my 1xBet account, which has still not been credited to my account balance.

1xBet Account Number: 534582335

1xBet Complaint/Inquiry Number: 21867422

Deposit Amount: 2,000 EGP

Deposit Date: 06/09/2026

Deposit Time: 10:30 AM

The transfer was successfully completed from my side, and the transaction history clearly shows the date, time, amount, transaction details, and recipient information.

I contacted 1xBet support regarding the missing deposit. My request was initially acknowledged and stated to be under review and forwarded to the relevant department. I also provided all the information and evidence requested by 1xBet, including the relevant support communication, complaint number, transfer confirmation, transaction history documents, operation/transfer PDF, and the additional proof requested during the investigation.

Despite providing the requested information and evidence, the 2,000 EGP has still not been credited to my 1xBet balance.

As of today, 07/10/2026, 30 days have passed since my complaint was submitted to 1xBet on 07/09/2026, without a clear resolution or credit of my funds.

I respectfully ask AskGamblers to assist me in resolving this matter and to request a clear and final response from 1xBet regarding my missing deposit.

Since I have already provided the requested evidence and information, I kindly ask that the 1xBet representative be contacted directly regarding the status and resolution of this case, rather than requesting the same information again.

I am ready to provide any additional evidence if it is genuinely necessary.

Thank you very much for your time and assistance.

Kind regards,

Unresolved

ج.م.‏2,000

Verification is taking more than 30 days

Operator: 1xBet

Account ID: 1750932489

Ticket Number: #93745262

Issue: Ongoing account verification process and withdrawal/funds freeze imposed by 1xBet lasting over 38 days. My funds are completely locked inside my 1xBet account, leaving me unable to play, use the platform, or access my money. Furthermore, 1xBet has vastly exceeded their standard 72-hour verification and processing windows by a massive margin, despite my full cooperation and timely submission of all requested KYC documents since August 22, 2026. Subsequent follow-ups have been met only with generic automated responses from 1xBet requesting indefinite additional time without any resolution.

I kindly request that you review the attached evidence file so that the mediation process with the operator (1xBet) can proceed. Thank you very much for your time, assistance, and guidance.

Best regards,

29h left

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