I withdrew 40,000INR on Sept. 22 via VISA (used the same for deposits). Today was supposed to be the 12th business day for the amount to come to my account, but it did not. I’ve finished all the verification procedure and submitted all the documents needed. I have raised this issue to the Public Relations department and they have told me to contact the Support team and provide the details and a copy of my bank statement. I have been emailing them and asking for a reply but to no avail.
Can you please assist me on reaching out to the Casino?
Below are my 1xBet details.
My Account ID is 219859109.
Full Name: Tarun <surname removed>
Also, attached is a screenshot of the confirmed withdrawal and the email thread I sent them.
NOTE: Apart from this 40,000INR which I withdrew on Sept. 22, I have other withdrawals made. Total withdrawals I made is around 115,000INR (refer to screenshot attached).