Complaint #1424 1xBet Casino

Withdrawal marked successful but not credited in my bank account

By Jayani S.

11 months ago

Gaming id 1351185187

On 9th September 2025 I made a withdrawal request of Rs 10000 through IMPS and it showed that it was approved from the operator

On 10th September it showed that the withdrawal was successful.. so
I checked my bank account but the amount was not reflecting in it

The very same time I contacted 1xBet customer support regarding this issue and they told me that we are forwarding your concern to the payment specialists.
They asked me for my bank statements from the day of withdrawal till the day it showed successful.

I provided them with the bank statement in pdf format and they were like now wait till we get an update..

It’s been 4 days there is no update regarding this issue and when we a contact the customer support time they just keep saying we are still working on it and just end the chat

What kind of customer support is this??
And how long does it take to understand what’s the problem
Plus they are not providing with any time frame for the matter to get resolved or for any update..

I need my funds on an urgent basis.
Why should I beg for my own money??

Please get on this matter as soon as possible
It’s really torturing me

Disputed Casino 1xBet Casino

Reason Delayed payment

Amount ₹10000

Discussion

AskGamblers

• Support Team

10 months ago

Dear @Jayanishah31,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1xBet Casino

• Representative

10 months ago

Dear Jayanishah31,

We kindly inform you that the withdrawal amount of ₹10,000 (Transaction ID: 3927341271) has already been credited to your account from reference 000464197357. The receipt of this transaction is also reflected in the bank statement you previously provided.

This update has also been shared by our Payment Department within your payment request (ID: 7852332) in your personal account.

Best regards,
1xBet Team

Jayanishah31

10 months ago

From past 15 days you’ll are just saying the same thing
Stop looting people!!

Is your payment team dumb that they can’t understand the problem or you’ll haven’t hired professionals since no one takes so long to understand what’s the problem with the transactio

Even after submitting all the proofs why are you’ll not understanding that I haven’t recived the money yet

1xBet Casino

• Representative

10 months ago

Dear Jayanishah31,

We kindly inform you that, according to our Payment Department, the investigation regarding this transaction is still in progress. As soon as we receive any updates from the provider, we will immediately notify the player within the payment request in the personal account.

We sincerely apologize for the delay and appreciate the player’s patience while this matter is being reviewed.

Best regards,
1xBet Team

1xBet Casino Complaint Stats

Resolved 395 / 426

Avg. Amount $2,788

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Time2play (80)

1xBet Casino Complaints

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Method:paytm

Transaction date and time:29/06/2026/17:57

Amount:2900rs

Player id :249869327

Agent payment details:8053031856@mairtel

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Dear AskGamblers Complaint Team,

I need your assistance regarding my 1xBet account, which is currently under security verification.

1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to:

[email protected]

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My account is still under verification and I currently cannot access my funds or withdraw my balance.

I am not sure how to properly submit a complaint on AskGamblers, so I would appreciate your assistance with opening and handling this complaint.

I am fully willing to provide any additional documents required for the verification.

Please help me contact 1xBet and find out the current status of my account and funds.

I have attached screenshots of my communication with 1xBet as evidence.

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Withdrawal not received but successful

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I already sent them an email of my transaction history PDF as well as a screen recording of my transaction in the Gcash App which confirms that I did not receive the 16000

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I have been in contact with 1xbet everyday since August 6 and still have not received my money even if I sent everything they were asking for

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I am filing this complaint regarding a 1,942 USDT withdrawal from my 1xBet account.

On 08.08.2026, I requested a withdrawal of 1,942 USDT via TRC20 to the following wallet address:

Wallet address: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN

According to my 1xBet transaction history, the withdrawal request was made at approximately 20:27 and was subsequently marked as successfully completed at 20:35.

However, I have never received the 1,942 USDT in my wallet.

I have checked the wallet transaction history carefully, and there is no incoming transaction for 1,942 USDT corresponding to this withdrawal. I am attaching a screenshot of my wallet transaction history as evidence.

The concerning part is that 1xBet has marked the withdrawal as completed, despite the funds not arriving at the destination wallet.

I request that 1xBet provide the following:

1. The TRON blockchain transaction hash (TXID) for this withdrawal.
2. Confirmation of the exact destination address to which the funds were sent.
3. The blockchain timestamp and transaction details.
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5. If the funds were sent to the stated address, proof that the 1,942 USDT was successfully transferred.

I am willing to provide any additional information required, including my 1xBet account details and further screenshots.

I would like 1xBet to investigate this matter and either provide valid blockchain proof of the transfer or return the 1,942 USDT to my account.

Amount: 1,942 USDT
Network: TRC20 / TRON
Destination wallet: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN
Withdrawal requested: 08.08.2026 at ~20:27
Marked completed: 08.08.2026 at ~20:35

Evidence attached: Wallet transaction history screenshot showing that the 1,942 USDT was not received.

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