Withdrawal falsely marked paid out and customer support is non existent
Hi,
My gaming ID on 1xbet is 44316683.
I requested a withdrawal of 9500 INR on 15 Feb 2026 at 21:11 PM IST, which was 'completed' at 20:44 PM IST. The only problem is I never received the money in my bank account, and I feel absolutely helpless rn because I have faced this issue once before, and it was a nightmare to first get them to even listen and admit there is a problem.
So since my withdrawal was 'completed', I have contacted the customer via chat, phone n over email. Every time I got the same message that it's paid out on their end, but despite repeated requests about sharing the transaction ref no or UTR, nothing, no proof of transaction. Now I already sent them my updated passbook but the funny and incredible thing is while they maintain withdrawal is paid out they also say it's in processing and I am quoting exactly email guy asked me to wait for 72 hours, chat support 48 hours, guys over call has already shifted their deadline twice and then I was asked to raise a payment query (no. 13196432) which they closed citing a new n different deadline of 7 days.
Honestly, I feel helpless cos atleast last time my payment query still remained under processing, which signified that somebody might look into the issue, but they straight up 'solved' my payment query (and now I can't raise another) just like they 'sent' me my withdrawal.
I honestly feel that my money is just go on forever. Most likely a fraudulent age t took the benefit of the high volume of transactions during India Pak world cup game and embezzled my funds. Their customer support is way too complacent and apathetic to listen.
Screenshot
