Subject
Formal Fraud Complaint – Withdrawal Blocked After Full Verification (BDT 13,100)
Dear 1xBet Management / Complaints Department,
I am writing to file a formal complaint regarding the refusal and blocking of my withdrawal from my 1xBet account.
The total balance involved is only BDT 13,100, consisting of:
BDT 4,000 — my deposited funds
BDT 9,100 — balance accumulated from my account activity
Total amount requested/held: BDT 13,100
I completed the verification process and provided all documents and information requested by 1xBet. I fully cooperated with your verification requirements and had no intention of withholding any information.
However, after I submitted the requested documents and completed the required verification, my withdrawal was ultimately refused and/or my account was blocked. This is extremely concerning because I cooperated with the verification process in good faith and expected my legitimate balance to remain accessible.
I therefore request that 1xBet management urgently investigate this matter and provide me with a clear written explanation for:
The exact reason my withdrawal was refused.
The exact reason my account was blocked or restricted.
Which specific term or condition of 1xBet you believe I violated, if any.
Why my documents were requested and reviewed if the account was subsequently blocked.
What will happen to my BDT 4,000 deposited funds.
When and how the remaining BDT 9,100 balance will be paid to me, if it is considered valid.
I want to emphasize that BDT 13,100 is not a large amount, but the principle of the matter is important. A customer should not be asked to provide verification documents, fully cooperate with the verification process, and then have their withdrawal blocked without a specific and transparent explanation.
If 1xBet believes there is a legitimate reason to refuse the withdrawal, please provide the relevant evidence and identify the precise account rule or Terms & Conditions applicable to my case.
I request that this complaint be escalated to a senior compliance or management team member for independent review.
Please do not provide a generic response. I am requesting a specific explanation of the decision and a clear resolution regarding my BDT 13,100 balance.
I have retained records of my deposits, account balance, withdrawal request, correspondence with 1xBet, and all documents submitted during verification. I am prepared to provide these records again if required.
I hope 1xBet will resolve this matter fairly and promptly.
Sincerely,
1xBet Account/Username: [1810973863]
Withdrawal Amount: BDT 13,100
Deposit Amount: BDT 4,000
Account Balance/Income: BDT 9,100
Withdrawal Request Date: [21/09/2026]
